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Apple Pay not working after IOS 13 update

I updated to IOS 13 this morning, and Apple Pay no longer works. When I place my phone over the device in store, it registers it's there and wakes the phone, but doesn't bring up the card and allow a payment to be made. I've removed the card, and re-added it, and it is still happening. Any ideas?

iPhone 7

Posted on Sep 20, 2019 6:05 PM

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Posted on Sep 22, 2019 1:23 AM

I have same problem on SE updated to iOS 13 on Friday, which had worked fine up until after the update.

Locked screen showed unlock key pad when placed close to Point of Sale (POS) device, then went to normal Home Screen when unlocked. Never went to Apple Pay screen.

Called Apple Support. After testing online, determined NFC chip functioning correctly.

Found Settings>Touch ID & Passcode>"Allow Access When Closed" defaulted to OFF. Reset to ON.

Unfortunately, cannot test until I access a POS device later in week.

Have similar problem with 6 and 6 Plus when updated to 12.4 in last few months. Thought old phones were dying. Apple Support tested both phones online, determined NFC chip functioning correctly. Will continue trying to recover those with resets and possible 8 hour round trip to Apple Store.

66 replies

Oct 5, 2019 2:43 PM in response to iPhone7user123

To me Apple Pay not working after an update is a game breaker. I would be calling support back and insisting they connect me with a supervisor or higher level support team or visiting the Apple store.

I have to say I got great support when I called, and we nutted out the problem together. Even got tech to test and fix 2 older phones with similar NFC problems.

Nov 27, 2019 3:32 AM in response to t.j.harris

I had the same issue. Went to the apple store and they did some testing to which showed everything was fine. They asked me to delete and add the cards again which even didn’t work then they did a factory reset on my iphone still same issue.

Apple support person replaced my iphone free of cost even though my iphone 7 plus was out of warranty.



Dec 26, 2019 1:49 PM in response to t.j.harris

I have this problem on my iPhone SE since updating to iOS 13.3, so it is yet to be addressed. I've tried rebooting etc - to no avail.

On a shortwave radio, I can 'hear' the NFC attempting to poll a (non-existent) POS device, so the RF side works ok. Must be a software problem in iOS.

It is VERY embarrassing at a checkout; Apple need to fix it quickly if Apple Pay is not to stumble.

Apple Pay not working after IOS 13 update

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