Apple Pay not working after IOS 13 update

I updated to IOS 13 this morning, and Apple Pay no longer works. When I place my phone over the device in store, it registers it's there and wakes the phone, but doesn't bring up the card and allow a payment to be made. I've removed the card, and re-added it, and it is still happening. Any ideas?

iPhone 7

Posted on Sep 20, 2019 6:05 PM

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Posted on Oct 3, 2019 12:58 AM

Did you follow what bgeemac suggested earlier in the thread? Go to Settings > Touch ID & Passcode. Scroll down and check that Wallet allows "access when locked". It worked for me. The update to 13 must have turned off this setting.

66 replies

Mar 11, 2020 10:16 PM in response to NatalieNewham

Hi All, so i was able to fix my phone myself , check this link out https://www.ifixit.com/Answers/View/445929/iPhone+SE+NFC+antenna+not+working+after+housing+replacement#answer541705



I recently got my phone repaired from Apple and looks like they damaged this screw while replacing my battery.

I reached out Apple to help and they were unable to help me and asked me to buy a new phone, fortunately i read this article and tried to check if this was the issue and to my amazement yes the screw and the whole unit was never screwed in properly so the ApplePay was not working since last few months. I have fixed my phone and left apple and the Authorized service center a feedback i hope they take some action

Sep 21, 2019 3:51 AM in response to t.j.harris

Same on my SE. I got it working yesterday (after a failure) for one transaction by putting the phone into standby and then going back in, and then trying it, but it didn’t seem to work today. It used to just automatically work when the phone was near the payment device with no interaction beyond my fingerprint to okay it. It’s never failed like this before the update.

Sep 22, 2019 4:15 PM in response to Eepzy

Allow access when closed has nothing to do with this issue! That’s only for you to be able to double click to open your wallet when your phone is locked (which I think it’s kind of annoying). You don’t need that option to be toggled on. Usually when you hold your phone in close proximity to the reader the NFC triggers and opens the wallet automatically; so no need for double clicking at all.

I think it’s just an iOS 13 problem for now. Hopefully it gets solved with ios13.1 on September 25.

Oct 5, 2019 2:43 PM in response to iPhone7user123

To me Apple Pay not working after an update is a game breaker. I would be calling support back and insisting they connect me with a supervisor or higher level support team or visiting the Apple store.

I have to say I got great support when I called, and we nutted out the problem together. Even got tech to test and fix 2 older phones with similar NFC problems.

Dec 26, 2019 1:49 PM in response to t.j.harris

I have this problem on my iPhone SE since updating to iOS 13.3, so it is yet to be addressed. I've tried rebooting etc - to no avail.

On a shortwave radio, I can 'hear' the NFC attempting to poll a (non-existent) POS device, so the RF side works ok. Must be a software problem in iOS.

It is VERY embarrassing at a checkout; Apple need to fix it quickly if Apple Pay is not to stumble.

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Apple Pay not working after IOS 13 update

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