iPhone 11 Pro getting HOT

Just received my iPhone 11 Pro and after a few minutes of light use, the back and sides heat up to where I can barely hold the phone. Any ideas?

iPhone

Posted on Sep 20, 2019 7:12 PM

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Posted on Sep 29, 2019 12:41 PM

I have read through all posts and want to offer my 2 cents

My iphone 11 pro was normal until I started using the keynote app. It heated up real fast to a point that it is uncomfortably hot (within 1 min). Whenever I switch to other apps, the phone starts to cool. If I switch keynote on, phone starts cooking again. That’s obviously very weird, then I found this thread.

So following the discussion, I made sure my iOS is up to date on 13.1.1. Then I checked my “battery” tab in the settings, 10 min of using keynote consumed 15% battery, while the whole day of using other apps only make up 85%. Keynote is essential to me in my job, so deleting it is not an option. I also didn’t want to “reset all settings”. Instead, I closed settings>general>background app refresh. That totally fixed the problem


To sum up, here is what you can do if your phone is heating up abnormally

  1. make sure it’s running the latest iOS
  2. check which app consumed the most energy under settings>battery>battery usage by app, delete the problematic app if it’s not essential
  3. close the “background refresh” of that app (check other battery saving tips online, it could be other tricks)
  4. if none of the above worked, reset all setting (settings>general>reset>reset all settings)
  5. still no luck, contact apple for replacement




[Edited by Moderator]

373 replies

Dec 23, 2019 2:58 PM in response to j0nj0nn

Dec 23 2019 I just got my new iPhone 11Pro last evening as an early Christmas gift from my son John . His twin, my son James and I transferred all my info from my iPhone 8 to this 11Pro this morning ( with Apple’s help). My iPhone 11Pro’s back has been really hot and still is very hot to the touch even hours after the transfer . I worry .

Dec 28, 2019 3:31 PM in response to j0nj0nn

My brand new iPhone 11 Pro gets very, very hot all the time too. It get worse as I use it longer. I am considering getting an Otter case for my iPhone so I can comfortably hold it. I suspect that, as the number of calls to Apple about this hot batterY problem increase, Apple will either try to do an update to fix it, or if it gets much worse , Will just issue a recall on the battery

Jan 28, 2020 9:24 AM in response to Dogcow-Moof

You say that if it does not go into thermal shutdown theres nothing inherently wrong with it.


however, as other people have said, my 11 pro also heats up while just browsing the internet, with no other applications running, to the point its displeasing to use it. So something must be wrong. More so, that this is not an issue on all 11s, it seems.


i transferred all settings from my old iphone 7 and i use the 11 in the same way, but never had an issue like this on the 7.


dont understand why youre trying to prove everyone wrong, while theres an obvious issue with the phone.



Feb 19, 2020 6:19 AM in response to j0nj0nn

My IPhone 11 Pro heats up like anything after couple of minutes of using google maps. It is just 5 days old and this is seriously disappointing. I am sure the heating issue will persist while using other apps as well. Also, the screen goes black during call and doesn’t wake up. After spending huge, getting such malfunctioning device is absolutely unacceptable.

Feb 24, 2020 7:51 PM in response to j0nj0nn

This is my second iPhone 11. My first one completely malfunctioned and the store told me it was unfixable. It was burning to the touch and the screen had rainbow waves through it. I got a replacement phone and it is mostly fine but it still gets really hot, usually while I’m charging it. I unplug and it’s fine. While using maps for directions or other basic apps it’s so hot I can’t hold it. It’s so unusual and I wish I hadn’t upgraded from

my XR which had no problems.

Mar 6, 2020 6:54 AM in response to Dogcow-Moof

Still happens. Still warm just running normally meaning, power is on. Repeating what others have said, I have been an iPhone user since they first came out, this never happened before. If this is the new 'normal' due to all of the new functionality, it should have been in the marketing and sales material. Went back to the store yesterday where I picked it up, all of the sales people are playing ignorant. I pointed them to this forum. Been in software/hw for 40 years.. seriously have never seen so many people dance around a situation like this before. I won't call it a 'problem' however it is unnerving to observe so many denials and/or blatant - "this is normal" when no other prior iPhones had this issue. Will be interesting to see what Apple says.. I'll be contacting friends who work there to see if we can get an answer from the top of the house.

Apr 8, 2020 4:21 AM in response to j0nj0nn

Why apple not response our problem i bought my 11 pro before a month 25 days ago and after 15 days of buying my phone some little battery decreas and now i see heat up issue but i was thinking its something wrong with me but now i see lots of people are facing same issue here but some say its not heat up in my country i bought 11 pro $1500 so its so weird if we spend huge amount and still not get solution and main problem is that in my country apple service very very Poor if here not a single direct apple store here only resellers who selling apple product on resell so if i will go any apple service center for my device then they will not replace my device coz apple change their policy in my country so if its not hardware issue then i will wait for a fixed with a software update my country (India)

Apr 24, 2020 10:12 PM in response to j0nj0nn

I got my iPhone 11 Pro in November 2019 and had issues with it from the very beginning. First, I live 2 hours from the nearest Apple store and so I can’t just run up there any time I have an issue, I am really good about doing what I can at home, last resort is calling Apple support because they aren’t helpful at all by telling me to go 2 hours to a store. So I go to the store, it doesn’t overheat in the store so that was a wasted trip. The next week, same issue. This time I call, not very happy but still was patient and went through all the possibilities and the tech talked to me like I was lying about my phone over heating. I don’t have time for that, but I still was patient. Nothing was resolved but the overheating went away on its own like it had the first time. It’s continuously getting super hot and no, not while charging (been asked that a million times) yet Apple refuses to do anything to fix this problem let alone take into consideration that not only do I not have time to keep driving 4 hour round trips to get my phone looked at, but that costs money and I’m so frustrated with how quick they are to say well just mail it then OR the most inconvenient “offer” to put a charge on a credit card for the amount of a brand new iPhone 11 Pro, they will send a replacement and the charge will be pending on the account til they either fix the phone or let you keep the replacement. It is very upsetting and I’ve had apple products for 10 years now and never been disappointed with customer service nor have I ever had so many issues with an iPhone until this past year. This overheating issue needs to be addressed and fixed before someone gets hurt. It gets that hot!

May 2, 2020 9:21 AM in response to Mr.Zen

You obviously don’t have a phone with this problem. I don’t know anything about phone batteries or why some catch on fire but I know that some do and I’m guessing it’s the battery. So you don’t know that the phone gets hot in seconds. Not minutes, seconds. Definitely not normal. My hands would be sweating when I would handle my phone in this state. Something is wrong with some of these iPhones that some people here refuse to acknowledge. I wonder why.

May 6, 2020 12:01 AM in response to Dogcow-Moof

This is being said over and over again but is not the answer. The point that is being made is that this never happened with other versions of the iPhone and is now happening with the iPhone 11. The apps have not changed to target the iPhone 11 to specifically heat up when it doesn’t do this on any other phone! And this heating up is not the normal kind of heating up. It is extreme and if people have read previous comments they will see that taking it in to an Apple store is not the answer as they have no idea either and just keep saying the exact same things as the above comment. It is a disgrace on Apple’s part that they are totally ignoring this issue yet still declaring unbelievable results for the company.

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iPhone 11 Pro getting HOT

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