iPhone 11 Pro getting HOT

Just received my iPhone 11 Pro and after a few minutes of light use, the back and sides heat up to where I can barely hold the phone. Any ideas?

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Posted on Sep 20, 2019 7:12 PM

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Posted on Sep 29, 2019 12:41 PM

I have read through all posts and want to offer my 2 cents

My iphone 11 pro was normal until I started using the keynote app. It heated up real fast to a point that it is uncomfortably hot (within 1 min). Whenever I switch to other apps, the phone starts to cool. If I switch keynote on, phone starts cooking again. That’s obviously very weird, then I found this thread.

So following the discussion, I made sure my iOS is up to date on 13.1.1. Then I checked my “battery” tab in the settings, 10 min of using keynote consumed 15% battery, while the whole day of using other apps only make up 85%. Keynote is essential to me in my job, so deleting it is not an option. I also didn’t want to “reset all settings”. Instead, I closed settings>general>background app refresh. That totally fixed the problem


To sum up, here is what you can do if your phone is heating up abnormally

  1. make sure it’s running the latest iOS
  2. check which app consumed the most energy under settings>battery>battery usage by app, delete the problematic app if it’s not essential
  3. close the “background refresh” of that app (check other battery saving tips online, it could be other tricks)
  4. if none of the above worked, reset all setting (settings>general>reset>reset all settings)
  5. still no luck, contact apple for replacement




[Edited by Moderator]

373 replies

Jun 9, 2020 3:35 PM in response to j0nj0nn

I just bought the iPhone 11 Pro Max it arrived this morning set it up and finished at around 12pm. Baring in mind I’ve been at work for 4:15-8:15 and it’s already heating up and I’m only on a phone call not impressed got a new phone because my old one overheats and shows the alert for this my new phone is hot when charging especially the charger itself! I’m so annoyed by this as the one main reason I got this phone was because of the overheating issue I had with the iPhone 7 after it had been dropped. Considering this is a new and improved phone it’s not impressing me with the heat at all😓

Jun 22, 2020 2:00 PM in response to j0nj0nn

I purchased a regular 11 last week. I was on apple news for about 20 minutes this morning with 100% charge. It was in my pocket for the rest of the day. At about one in the afternoon it felt really hot in my pocket. I pulled it out and the screen was frozen too. I put it in the fridge for a few minutes to try to cool it down. The temperature went down but the screen was still unresponsive. I did a hard reboot (up volume press and release- down volume press and release- right button hold) which restarted the phone. The screen was working again but the battery life was down to 50%. I checked the battery settings and it lost 50% in about an hour and a half with no apps running and the phone locked. It claims the battery is still perfect. I have all the latest updates. What’s the deal Apple?

Jun 26, 2020 6:48 PM in response to j0nj0nn

I bought an Apple 11 phone from a famous Sri Lankan trader in Colombo named Greenware this year. I was experiencing overheating and low speaker volume when watching movies and listening to music during the corona lockdown period. I was unable to visit the store and complaint as Sri Lanka was on lockdown mode so I recently went and spoke to them. They said to bring the phone after 3 months. Still my warranty is valid. I was a loyal Apple user and I am quite disappointed about this issue and I want Apple to inspect the phone and fix the issue as soon as possible.

Jul 30, 2020 7:17 AM in response to Dogcow-Moof

Overheated battery is not a normal issue. Of course costumers can return the phone.

But there is a reason why buyers buy a specific phone, especially with iphones. Heat is a major problem because it makes the battery work harder. It could create damage to the device, shorten life and I am not talking about the dangers while using it in the car or hot weather. The competition in the mobile market is tough and Apple has strong background and experience. They had before problems with overheated batteries so I would expat them to solve that by now. I just received my iphone 11 and have the same issue - its too hot and have not start using it yet. VERY Disappointing.

Aug 2, 2020 8:18 AM in response to MEJoAnEM

I have an otter case, and this phone still gets very hot, it's very uncomfortable physically in your hands, I have mild uncomfortable sensation in the palms of my hands and fingers where the phone is in contact with my skin, the screen gets very hot as well . Not acceptable. I often go back to my 8 plus and use that one whenever I can.


This issue needs to be fixed by Apple.

Aug 4, 2020 6:21 PM in response to Dogcow-Moof

I have to take a day off work and make an appointment to take my phone into the Apple store to be seen by a technician. It’s very hard to try to an appointment time.


To say the phone has an some kind of alert if it gets “too hot” is not acceptable. I am a heavy user of my phone which most people are these dats, hence the reason for getting the latest and fastest iphone 11 pro max. My previous Apple phone was 8 plus and my behaviour and daily routines have not changed since upgrading from my old phone for which I did not have “hot phone” issues with.


The only thing that is different now is that the Iphone 11 pro max gets hot stays hot and after a few minutes of contact with my hands my skin on my hands start to tingle and have a burn tingling sensation, as of now the burn sensation stays In my hands after the phone use, so at this point I’m considering this “hot phone” issue also becoming a health issue.



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iPhone 11 Pro getting HOT

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