iPhone 11 Pro getting HOT

Just received my iPhone 11 Pro and after a few minutes of light use, the back and sides heat up to where I can barely hold the phone. Any ideas?

iPhone

Posted on Sep 20, 2019 7:12 PM

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Posted on Sep 29, 2019 12:41 PM

I have read through all posts and want to offer my 2 cents

My iphone 11 pro was normal until I started using the keynote app. It heated up real fast to a point that it is uncomfortably hot (within 1 min). Whenever I switch to other apps, the phone starts to cool. If I switch keynote on, phone starts cooking again. That’s obviously very weird, then I found this thread.

So following the discussion, I made sure my iOS is up to date on 13.1.1. Then I checked my “battery” tab in the settings, 10 min of using keynote consumed 15% battery, while the whole day of using other apps only make up 85%. Keynote is essential to me in my job, so deleting it is not an option. I also didn’t want to “reset all settings”. Instead, I closed settings>general>background app refresh. That totally fixed the problem


To sum up, here is what you can do if your phone is heating up abnormally

  1. make sure it’s running the latest iOS
  2. check which app consumed the most energy under settings>battery>battery usage by app, delete the problematic app if it’s not essential
  3. close the “background refresh” of that app (check other battery saving tips online, it could be other tricks)
  4. if none of the above worked, reset all setting (settings>general>reset>reset all settings)
  5. still no luck, contact apple for replacement




[Edited by Moderator]

373 replies

Sep 24, 2019 7:03 AM in response to j0nj0nn

I received my iPhone 11 Pro on Friday and notice my phone getting hot while using GPS on Saturday and then again on Monday. It was uncomfortably hot and to hold. I took it to Apple Monday evening and they informed me that as long as the phone doesn’t shut down or give the the too hot alert then it is fine. I still think something is wrong and I will keep a close eye on this.

Sep 24, 2019 5:09 PM in response to j0nj0nn

I have an 11 Pro Max. Definitely gets warm on normal use (more so than my previous iPhone 8 Plus) but it gets abnormally hot when using google maps. Apple maps is better in terms of heat but it still warms up significantly. Having spent over a $1000, this is really annoying. Im seeing some people are having luck resetting the phone so I’ll try that tonight and check back in later to update y’all as to whether that worked or not.

Sep 27, 2019 8:03 AM in response to j0nj0nn

My Pro max got very warm the other day after the phone rang. I turned it to silent and slipped it in my pocket. A half hour later I took the phone out from my side pocket to find it very very warm and shut down. The phone would not turn back on without a master reset. This on IOS 13.1. Once the reset process was finished the phone cooled off and was working normal again. This kind of thing never happened with my Xs max. I’m still a bit concerned however.

Apr 25, 2020 8:59 AM in response to j0nj0nn

i had that extreme overheating problem for several month after I got my new iPhone 11Pro.

I purchased an Otter Defender case ASAP to protect me from the extreme heat of my iPhone 11Pro ( as well as to quell my fears that the heat would cause the battery to swell like it did on my iPhone 5S, and quite possibly catch fire or explode). The Otter Defender case is like armor, so it keeps the heat at a level I can tolerate. Plus it keeps me safe.

Then, I started to re-boot every night. Of course that requires re-entering some passwords every time , which can be quite annoying, but that seemed to lessen the heat a bit more . Since I did those things , although I can feel some heat at times, my phone rarely overheats to the point where it could be dangerous. To say this is a reasonable fix, it is not , but it keeps me safe and keeps my phone intact.



Jul 19, 2020 8:33 AM in response to j0nj0nn

Did you see my other posts? Apple replaced my first, HOT, iPhone 11, still under warranty. Why is Apple not resolving your issue, when they resolved this for me? My replacement phone, thus far, runs cool, as it should!. I‘m tired of hearing of all of these accounts of Apple Support - not coming through for their customers - it’s wrong.. They should do you the same solid they did, me, by replacing your unreasonably HOT phone, as well. Screenshot this post And send THIS and all of my posts on This topic, to the next tech support person you speak with- maybe you can get some movement in the right direction.

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iPhone 11 Pro getting HOT

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