Level 1

148 points

iPhone 11 Pro getting HOT

Just received my iPhone 11 Pro and after a few minutes of light use, the back and sides heat up to where I can barely hold the phone. Any ideas?

iPhone

Posted on Sep 20, 2019 7:12 PM

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Isengard2

Level 1

8 points

Posted on Sep 29, 2019 12:41 PM

I have read through all posts and want to offer my 2 cents

My iphone 11 pro was normal until I started using the keynote app. It heated up real fast to a point that it is uncomfortably hot (within 1 min). Whenever I switch to other apps, the phone starts to cool. If I switch keynote on, phone starts cooking again. That’s obviously very weird, then I found this thread.

So following the discussion, I made sure my iOS is up to date on 13.1.1. Then I checked my “battery” tab in the settings, 10 min of using keynote consumed 15% battery, while the whole day of using other apps only make up 85%. Keynote is essential to me in my job, so deleting it is not an option. I also didn’t want to “reset all settings”. Instead, I closed settings>general>background app refresh. That totally fixed the problem

To sum up, here is what you can do if your phone is heating up abnormally

make sure it’s running the latest iOS
check which app consumed the most energy under settings>battery>battery usage by app, delete the problematic app if it’s not essential
close the “background refresh” of that app (check other battery saving tips online, it could be other tricks)
if none of the above worked, reset all setting (settings>general>reset>reset all settings)
still no luck, contact apple for replacement

[Edited by Moderator]

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373 replies

Joseph_S.

Community Specialist

Aug 18, 2020 10:02 AM in response to BaskanTheMagnificent

Thank you for participating in the Apple Support Communities.

We want to make sure you reach the right team for help with your iPhone 11. We recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support

Aug 18, 2020 11:33 AM in response to j0nj0nn

Update to 13.6.1 update, use 5w original Apple charger that will not heat your phone during charging and minimize your use and limit your multi tasking work with not playing games you will be good to go.

i_rina

Community Specialist

Aug 25, 2020 5:32 AM in response to behnazfromkanata

Thank you for participating in the Apple Support Communities.

We want to make sure you reach the right team for help with your iPhone. We recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support

i_rina

Community Specialist

Oct 19, 2020 6:26 AM in response to Dalvar81

Thank you for participating in the Apple Support Communities.

Sep 24, 2019 10:02 AM in response to ob1spyker

Actually I hope upgrading to 13.1 will help fix this issue.

Oct 6, 2019 10:26 AM in response to j0nj0nn

my 11 Pro max got very overheated not took the case off and it returned to normal. Has anyone experienced something like this with their 11 pro max?

RossK227

Level 1

4 points

Oct 6, 2019 1:04 PM in response to marthafromboca raton

Yes it happened once to my max running 13.1 Found the phone hot and unresponsive in my front pocket. I had to do a master reset to get it working again. Never did it again since.

Dogcow-Moof

Level 8

36,821 points

Feb 19, 2020 6:47 AM in response to parul272

Given it's under warranty, if you think it's malfunctioning why wouldn't you take it in?

https://www.apple.com/retail/geniusbar/

Dogcow-Moof

Level 8

36,821 points

Mar 10, 2020 8:19 AM in response to TheSpiritWitch

If you're concerned, take it in to be checked:

Genius Bar Reservation and Apple Support Options - Apple

Otherwise, don't worry about it; heat is a normal byproduct when charging batteries.

vinith83

Level 1

8 points

Jun 26, 2020 7:56 PM in response to j0nj0nn

i had the same problem i had changed the phone cover to silicone one and the problem seems to have kind off disappeared.

headams

Level 1

4 points

Jul 12, 2020 3:50 PM in response to EUNICE001

I did the same had mine replaced 10 days ago and by far the second one is smooth and hasn't been running hot.

Dogcow-Moof

Level 8

36,821 points

Aug 4, 2020 5:13 PM in response to jeanfrombedford

jeanfrombedford wrote:

This is unacceptable from Apple I need to get into touch with them

Here's how you do just that:

Contact - Official Apple Support

Dogcow-Moof

Level 8

36,821 points

Aug 24, 2020 6:31 PM in response to Bulbul1

Did you contact Apple Support?

Contact - Official Apple Support

Dogcow-Moof

Level 8

36,821 points

Oct 14, 2020 4:10 AM in response to Kellsryan

The phone should shut itself off before it became hot enough to cause an actual burn.

Contact Apple Support directly if you believe it is reaching such a temperature:

Contact - Official Apple Support

Jpcbuff

Level 1

4 points

Oct 14, 2020 9:51 AM in response to Kellsryan

CALL support. If they can't fix they may replace it.

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iPhone 11 Pro getting HOT