iPhone 11 Pro Max Won’t Charge Wirelessly

Just got my new phone - 11 Pro Max - yesterday and it will not charge wirelessly, with or without a case on. Makes the back of the iPhone or case hot to the touch. Using Samsung fast charge wireless unit that I used on my XS all last year. Anyone else having this issue?


Also, there is no option on the char room to choose iPhone, so I chose XS Max.


iPhone XS Max

Posted on Sep 21, 2019 7:02 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 23, 2019 11:30 AM

Just finished Chat session with Apple Support. For me, a power off reset/restart solved the problem...

18 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 11 Pro Max Won’t Charge Wirelessly

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.