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Bluetooth Stuttering Issues | iPhone 11 Pro Max | iOS 13

My audio (from all apps) playback on Bluetooth devices is stuttering making it sound kinda like static. Currently on iPhone 11 Pro Max, iOS 13. My prior iPhone XS Max on iOS 13 worked perfectly. So it's either the iPhone 11 Pro Max or iOS 13 on it in particular. Anybody else experiencing the same issues? Thanks!

Posted on Sep 23, 2019 8:39 AM

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Posted on Nov 25, 2019 1:13 AM

Same. iPhone 11 Pro. Haven’t tried disabling Hey Siri yet, but have noticed that Hey Siri is half broken compared to my XS and all phones prior (like super slow to hear me, and even slower to do anything once it has heard my command). They really can’t do stable releases any more can they (top few most valuable companies in the world etc etc). And we’re a good few patch versions in now...

197 replies

Dec 6, 2019 7:48 AM in response to Doren_Sean_Michael

I have called apple I have chatted with apple I have turned off Siri, I have performed a soft reset, also a hard reset and removed phone from my car system and reinstalled numerous times and the problem still exists. This is the worst phone (11pro max) that I have ever owned. Apple as of now is still unresponsive. It is most likely going to go to a class action suit to get apple to correct this. The phone is useless in the car. I have tried it in two other cars and the same static problem, yet my wife's Iphone XS works perfectly. This is becoming a safety issue in the car. My vehicle is a 2018 Toyota Rav 4 hybrid. Please at least acknowledge you have a problem and that you are working on a fix Apple!

Dec 6, 2019 4:52 PM in response to Doc27

I finally called Apple Support -- the first specialist I spoke to wasn't aware of any issue with the iPhone 11. I was later connected to a specialist who collected logs of the issue and a callback has been set up for late next week. I urge everyone who has the time to reach out to Apple and do the same. They need to understand the extensiveness of the issue.


Dec 6, 2019 6:15 PM in response to Srdono

I asked the same thing to the rep and it didn’t sound like it. Is this typical of how they roll out new products? Let the users test them? This is the first time I purchased one of the new models—I’m usually a generation behind. The Bluetooth issue for me is pretty important so I’m not sure what I’m going to do.

Dec 8, 2019 9:03 AM in response to Doren_Sean_Michael

I've been dealing with this bluetooth static for over a month on my Iphone 11, and also on my wife's Iphone 11. I have been on the phone to Apple, and at the Genius bar twice. I've done soft resets, full complete resets, and nothing works. Turning apps or even siri on off. Still static & warble using bluetooth in the vehicle. Tried 2 different vehicles and no change. Apple recently replaced the phone with a remanufactured one and it has made no difference - same issue. After a reset, we get about one clear call, and the the phone goes back to static. They tested the original phone and said there wasn't anything wrong. This is ever since IOS 13. I want my Iphone 8 back and so does my wife. Two phones have become unusable using bluetooth for calls in our vehicles.

Dec 9, 2019 7:21 AM in response to LynnFish

I called Apple support on Saturday from my vehicle, the specialist was unaware of the issue and took a report. The static or noise was happening during the apple call and he kept having to repeat himself because I couldn't hear him. He said was call was clear on his side to it must have something to do with the hearing side of the bluetooth. He mentioned that it could be cell to cell transfer but I told him I am standing still at this time. He also told me they would replace my phone just to rule this out. I would suggest that everyone call Apple and get a report logged with a case number

Dec 9, 2019 12:29 PM in response to Srdono

I have been in touch with apple since the 11th of November, my last conversation was with them yesterday, as above, they told me that they weren't aware of the problem, I told them to look at the apple community and they will see how many people have the same problem. I am waiting to hear from them today as they remotely diagnosed my phone yesterday, I will keep you updated.

Bluetooth Stuttering Issues | iPhone 11 Pro Max | iOS 13

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