Bluetooth Stuttering Issues | iPhone 11 Pro Max | iOS 13

Please, insure that no other Bluetooth devices are powered on anywhere in the vicinity. Open the Bluetooth setting and forget any device except the device you want. Try it again. If that works, you have an active Bluetooth device just out of range for a true connection..... just close enough to “PING” the phone. Nothing you can do about it. The PINGING Bluetooth is capturing radio time from the phone in an attempt to connect. This is one reason for stuttering. If that is not your problem, Apple Support.... visit. JOEVID-21.com for mor info. Joe

Try turn off the apple watch and make a test with it off.

I replaced my iPhone 11 three times, and the problem was not fixed. This was after all of the various setting and software restore processes. On each of the 3 phones, the Bluetooth test passed. The test does not appear to be checking for "stuttering" types of audio problems that show up most in music streams. I also had at least 5 phone calls with Apple support and sent logs of the Bluetooth with time stamps of when the problem occured on two of the replacement phones. The last two iOS 13 software updates have changed the symptoms somewhat (slight improvement), but have not fixed the problem. I have asked for an update for more than 3 weeks now from the Apple support people that had worked with me, but have received no replies. Unfortunately this may be a hardware problem with the Bluetooth radio inside the phone, and that would almost surely require replacement of all phones.

I can honestly tell you that getting a new iPhone isn’t necessarily going to be the solution for this 100% of the time. We have two of the same iPhones 11 pro and we are experiencing the exact same issues. This is in my opinion not a hardware issue. I have said this before. It is a software issue and is in direct relation to notifications. we originally thought this was a Bluetooth headset issue. But then we tested at least 10 different headsets on both phones and continue to have the problems. We ended up stopping use of our Bluetooth headsets and we realized the problems still exist even without the headsets. Anytime we are using our phones even without Bluetooth and notifications come through the notifications make the calls Garbled for at least a minute after the notification comes through. If you get multiple notifications it’s an ongoing disturbance in you almost have To restart the call. This happens on regular calls, FaceTime calls, and zoom and other video conferences. There’s a direct correlation to notifications. And in fact, on my MacBook Pro, When notifications come in there is a noticeable glitch with mouse you/cursor as well as typing. It causes a temporary delay in response of Ness. My personal opinion after testing multiple devices including our iPads is that this is a notification problem. At some point, we are hoping that enough people will post that Apple will look into this issue and correct it.

Let me just start by saying this problem has plagued me for literal YEARS. I get the newest iPhone every year and eventually after a number of months this issue crops up and I find myself back on these forums participating in the latest threads on the same issue. I’ve had several phones replaced, bought new phones, you name it but this issue has followed me through 2 different homes in different cities. My wife’s phone and my iPad are unaffected.

What you are saying about it only happening at home is the key here because it is the exact same thing for me and it always has been. I’ve had a new iPhone 11 Pro Max since launch and only this week after like 8 or 9 months this issue has cropped up again and it won’t go away. It’s affecting Bluetooth on my AirPods, my SUV, Bluetooth speakers..everything. If I leave the driveway of my house the connection in my car will be fine but as soon as I drive back into the driveway the music will skip like a broken CD and eventually disconnect from the Bluetooth. I’ve put the phone on airplane mode and only keep Bluetooth enabled and it still happens so it’s isolated to the Bluetooth. I have so many different smart devices in my home using 2.4GHZ that it’s difficult trying to think what the issue is but the only thing I can think of at this point are Amazon echo speakers as most of the devices I bought after this issue first cropped up a few years ago.

I recently connected my phone to one of my echos in my house so I could use it as a Bluetooth speaker for the first time with this particular phone and I just tried to remove it from the device (an echo show) and it was hung and wouldn’t remove so I did a factory reset on the echo. I also noticed on my Alexa app on my phone my other echos had saved Bluetooth devices, phones that I used to own. Even if you forget the device on your phone, your device remains saved on the echo speakers so I wonder if the device is trying to keep connecting to your phone any time it’s in range. This is the only thing I can think of at this point and I hope it’s right. If it’s not the echos it’s definitely a device in my house that is causing this issue like it’s fighting for the connection while you are already to connected to a device but you don’t have the culprit device saved in your Bluetooth anymore but it’s a device that you were once connected to.

I think there is some compatibility issue as in iPhone 11 series there is new chip u1 , try to reset settings

then forget the device in Bluetooth and reconnect again

btw I had same issue in my car like 6 months back , and what I realized that when I updated my Apple Watch to latest watch os at that time was watch os 6 , issue has gone

so there was something with connectivity of more than one device

sounds like to me like your phone is trying to pull from wifi and out of range while you leave the house. try shutting off wifi before u get in your car next time and see if the car play problem persists.

Just to update, I turned off the power on all of my Bluetooth devices at home and turned them back on again. I also left an older amazon echo unplugged for a week or so that I thought was the culprit. I haven’t had any stuttering since. After the week I did a hard reset on that echo and started it up again and I haven’t had any stuttering issues. I hope I have solved it once and for all!

I don’t know of a Bluetooth bug fix in 14. But this particular bug can be extremely intermittent. If it happens again, go to Bluetooth settings and FORGET every other device listed except the one you want. If that fixes it, let me know and I’ll tell you why. If not, Apple Support..... have a good one. Joe

[Edited by Moderator]

Insure you FORGET every other device in your Bluetooth list. Try again. If that works, let me know and I’ll tell you why. If it does no good, Apple Support. Have a good one,   Joe

[Edited by Moderator]

had the same issue and the Apple Store replaced my device last night. So far it’s been fine.

Still have some Bluetooth interference clicking while using one AirPod vs two pods.

Well after 1 month of going back and forth, my problem is solved replaced iPhone 11 pro max to iPhone 1, works perfect, so there is the problem I phone 11 pro max.

go to Bluetooth settings and FORGET EVERY OTHER DEVICE LISTED. Then try. Let me know if this fixed it and I’ll tell you why.

Joe

I have been dealing with bluetooth stuttering for at least a year. It started with my 7+, I figured I would finally be done with it once I upgraded my phone, which ended up being a 11Pro Max. Unfortunately the problem persists. It happens using any audio app I used (Apple Music, Fit Radio, even Audible) and has happened with every bluetooth audio device I have (UE Boom, Anker Surge earbuds, Beats, AirPod Pros, Cadillac CUE). It is something in iOS that causes this, and no update has resolved it. It seems impossible to get consistent bluetooth audio from my iPhone.

I have the stuttering problem on a new iPhone 11 (not Pro Max model). Other iPhones, iPads, Galaxy phones, and PCs have no problem streaming Bluetooth audio to 3 different receivers with Bluetooth, 2 car Bluetooth systems, and 2 Bluetooth sound bars. It's just the iPhone 11. It has the problem with virtually every audio app on the phone (Sirius, Spotify, Pandora, even Apple music). I took it to the Apple store and they first recommended a complete factory reset saying it could be the software. That didn't fix the problem, so they replaced the phone with another new iPhone 11. That also didn't fix the problem. I tried all of the other suggestions for Hey Siri disable and Handoff mode disable. I changed all of the WiFi network channel settings and turned off all Bluetooth devices in the house except the one for connection to make sure there was no interference, and none of that worked. It appears to be a design problem with the phone or the iOS software for Bluetooth audio streaming. Hopefully Apple will confirm this issue and issue a fix to either the software or the hardware.