Bluetooth Stuttering Issues | iPhone 11 Pro Max | iOS 13

My audio (from all apps) playback on Bluetooth devices is stuttering making it sound kinda like static. Currently on iPhone 11 Pro Max, iOS 13. My prior iPhone XS Max on iOS 13 worked perfectly. So it's either the iPhone 11 Pro Max or iOS 13 on it in particular. Anybody else experiencing the same issues? Thanks!

Posted on Sep 23, 2019 8:39 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 26, 2019 4:43 PM

Yes, confirmed, turning off Hey Siri makes the crackling problem go away for me, after the first couple of seconds at least. I do still have random Bluetooth connection partial or full failures in the car however. I think that is connected to the general BT issues with iPhone 11, but also separate from the crackling problem. Given how slow/useless Siri is with this new phone it isn't too much of a loss to have to turn off the Hey Siri function. But yeah, they were able to make those two co-existing in all previous phones (since Hey Siri was introduced) so you'd hope they can fix this issue also.

197 replies

Jul 14, 2020 3:42 PM in response to Nate Thornhill

I have had the issue with my Audi MMI system even when I'm far from WiFi.


I posted about this on Twitter and got the ear of @AppleSupport. They are having me try to take off my case (I actually just have a bumper that wraps around the edges of the phone) to see if that helps the issue. So far I've had the issue happen once (though seemingly not as severe) with my bumper off and had it start happening once with my bumper on and I quickly took the bumper off and the stuttering persisted without the bumper on.


The search for an answer continues...

Nov 16, 2019 5:26 AM in response to nkwpt

After software update IOS 13.2 every call is static and caller says it sounds like I’m in water talking. Much worse if I have hotspot on connected to another device. I haven’t tried Siri turned off. Maybe after update it was automatically turn on. I always turn Siri off because it’s more aggravating than useful. According to the software update it was supposed to fix Bluetooth issues not create or make them worse.

Nov 29, 2019 12:35 PM in response to m9679

I am having the same issue. Stuttering bluetooth connection in my 2017 VW Polo GT.


While playing music and/or having a call I experience stuttering and sometimes disconnection of bluetooth.


I experience no issues while having the phone in my pocket in the driver’s seat.


Also, disabling Siri made no differences.


The issue persists when the phone is mounted by the car’s vents.


I am using an iPhone 11 Pro.


I have been testing the connection with an iPhone 11 Pro Max with the same results.


Also tested with an iPhone 8 with no issues.

Dec 3, 2019 5:56 AM in response to Doren_Sean_Michael

I am having the same issue. I had the iPhone X with no issues at all and upgraded to the 11 pro when my daughters phone went out. Now when I talk on the phone in the car it is a lot of static and then I will have some clear moments in the conversation then back to static. I just tried to turn “hey Siri” off after seeing so many people say that helped. It didn’t help on my end. I am going to keep trying to resolve it because it’s driving me nuts

Dec 6, 2019 7:48 AM in response to Doren_Sean_Michael

I have called apple I have chatted with apple I have turned off Siri, I have performed a soft reset, also a hard reset and removed phone from my car system and reinstalled numerous times and the problem still exists. This is the worst phone (11pro max) that I have ever owned. Apple as of now is still unresponsive. It is most likely going to go to a class action suit to get apple to correct this. The phone is useless in the car. I have tried it in two other cars and the same static problem, yet my wife's Iphone XS works perfectly. This is becoming a safety issue in the car. My vehicle is a 2018 Toyota Rav 4 hybrid. Please at least acknowledge you have a problem and that you are working on a fix Apple!

Dec 8, 2019 9:03 AM in response to Doren_Sean_Michael

I've been dealing with this bluetooth static for over a month on my Iphone 11, and also on my wife's Iphone 11. I have been on the phone to Apple, and at the Genius bar twice. I've done soft resets, full complete resets, and nothing works. Turning apps or even siri on off. Still static & warble using bluetooth in the vehicle. Tried 2 different vehicles and no change. Apple recently replaced the phone with a remanufactured one and it has made no difference - same issue. After a reset, we get about one clear call, and the the phone goes back to static. They tested the original phone and said there wasn't anything wrong. This is ever since IOS 13. I want my Iphone 8 back and so does my wife. Two phones have become unusable using bluetooth for calls in our vehicles.

Dec 9, 2019 12:29 PM in response to Srdono

I have been in touch with apple since the 11th of November, my last conversation was with them yesterday, as above, they told me that they weren't aware of the problem, I told them to look at the apple community and they will see how many people have the same problem. I am waiting to hear from them today as they remotely diagnosed my phone yesterday, I will keep you updated.

Jan 12, 2020 7:29 AM in response to cwbaierl

There were two iPhone 11s, one brand new and one replacement unit after Apple tried all of the potential software related "fixes". Both iPhones went through a factory reset. And both went through a complete new phone software process including latest versions of iOS 13 and installs of other software/apps from scratch (not using any backups since Apple also thought backups may contain "bugs"). This did not fix the problem in either phone.

Jan 19, 2020 6:28 PM in response to Doren_Sean_Michael

My iPhone 11 pro also stutters when listening to Bluetooth audio to any source. Tested in same environment with same devices with older iPhone and there is no stuttering. Oddly enough, if I leave my home and walk to the end of the block the stuttering resolves. There is a lot of wifi networks in my neighborhood and I would understand if that is the cause of the Bluetooth interference, but why does it only affect the new phone?

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Bluetooth Stuttering Issues | iPhone 11 Pro Max | iOS 13

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.