Bluetooth Stuttering Issues | iPhone 11 Pro Max | iOS 13

I’ve an iPhone 11 and have the same issues. Mine works well at times and then I start to hear a crackling sound and the sound doesn’t stop. It’s really frustrating. I just updated mine to iOS 13.4 yesterday still did not fix the issue

I find this happens anytime a notification comes in when I am on a call with bluetooth. The headset gets all garbly and in order to stop it you have to disconnect bluetooth and wait 5 minutes before turning it on again. It also happens about 1-hour into each call without notifications - EVERY SINGLE BLUETOOTH HEADSET.

I am not going to be happy to turn off Hey Siri - I use it all the time.

This is a real issue that needs to be addressed by apple please.

I have also posted this question in another thread. No answers there either. No fixes either. 😕 To the previous poster, I have one phone that’s connected to an Apple Watch too and one phone that is not. It happens on both phones.

So I've noticed something interesting to add to this - A similar thing is happening on my Macbook Pro running Mojave 10.14.6 - Whenever a notification comes into the notification center my mouse and/or typing goes spastic for a time. The only way to make it stop is to close out of whatever app I'm in and reopen. There has to be some connection here.

This issue just started happening for me a few weeks ago. iPhone 11 Pro Max. I suspect it has something to do with the new Bluetooth privacy feature. I installed a new app and opened it while my earbuds were paired to the phone. The app asked me for permission to use Bluetooth, and then problem began. I tried deleting the app to no avail. I upgraded to 13.4.1 and the problem went away. However, just the other day the same thing happened again. An app requested access to Bluetooth while my headphones were paired/on and the intermittent static skipping started again. I think both times I either selected No or closed the app.

It’s definitely a bug and I think Apple should add the ability to wipe/reset all Bluetooth settings/cache/privacy requests separately from other network settings (since deleting all your saved WiFi passwords sucks if you don’t have to do it).

same Here. My first iPhone after being on android since iPhone 4.... Apple support won’t give me a straight answer... back to the other side I guess. I really want to give Apple a try but I guess it’s a sign...

I’ve been having stuttering/static bluetooth connections for about 2 months now and have tried nearly everything short of a full factory reset which I plan on doing today and it’s definitely the phone. All audio connection is static on every Bluetooth device I own from Sony headphones, AirPods, and the UE Boom speakers.... nothing is fixing it, not even the turning off hey siri

right now we are at the mercy of apple although few have had success disabling siri but it didn't change anything for me and my bluetooth devices and others said disconnecting their apple watches helped also.

I honestly had to return mine. Its a shame because I really loved it but I never had this issue on the "Other side"

I really had a much higher impression of Apple and their quality coming into iOS after 7 years. :(

I disabled Siri, unpaired my Apple Watch. Did a reset network settings, then reset all settings. Before all that I turned off and turned on Bluetooth. Turned airplane mode on and off. Then restarted the phone. This a major bug that is starting to sweep through all products. Apple needs to make this a priority.

That is an insane amount of steps! What can we do to Apple to hear us. This is a huge problem! I can no longer have a conversation with a headset (ANY bluetooth headset) and my partner and I (like many) are both working from home. We need Apple to fix this. It is a systemic issue and it's happening on my mac and ipad as well. Every time a notification comes in things go haywire - I have people telling me now that it's happening even without a headset on when we are on calls. It's got to be an issue with NOTIFICATIONS. Thanks for chiming in.

I'm now in contact with a senior supervisor. Their recommendation was to revert my phone to factory settings via connecting to my itunes app on my mac then restore via my icloud. that was going to be my last ditch effort to fix my phone. I've done it and the stuttering is still happening... Some of my apps wouldn't even open or connect to their servers either... it's like it got even worse! i did have my company once have network access to it to basically guarantee that if i work on my phone to get access to emails that it would always be protected with intense security and encryption. I was thinking that that may have affected the bluetooth abilities but now that's been completely uninstalled... the bluetooth connection is still stuttering :( also got an analysis check with apple customer service and the bluetooth sensors are apparently still functional and fine... I think my next step will be to try to factory reset but only restore primary icloud info but no apps or app data. Basically bring it to the barebones of iphone functionality.... i have another call with the senior supervisor today. Fingers crossed.

I fixed my issue by buying a set of Huawei Freebuds 3. Fixed it right up, no stuttering or anything. This is the realty Apple, if you can't provide the service or the reliability, then no-one is going to stay loyal and pay your premium. Frankly, the time this issue has been around and the heartache its caused your loyal customer base, you should be ashamed.

ok I’ve now restored my iPhone 11 pro max 5 times (purchased in fall of 2019). Each time I deleted more apps and deleted more iCloud data between each restoration. Reset to factory settings and restored with iTunes connected to my Mac. I restored data via iCloud WiFi connection. Same problem persisted. Even to confirm if it was firmware in my audio devices since they are 2 years old I purchased a pair of the new AirPod pros. The problem is just as bad, I didn’t confirm this until today but when I have my AirPods in during a call both audio and my my mic was very stuttered. The issue has improved now that I’ve restored with no app data restored to the phone. But barely. If I’m on the iTunes app and doing nothing else the connection is smooth. If I exit and start typing in any field, the stutter comes back. I have Siri off, no iWatch connected and background loading to only WiFi. Literally the only thing I have on this restoration is my iCloud profile and YouTube. Problem is still happening. My husband and I got the exact same phone at the exact same time from the Apple store last fall and joined t-mobile the same day we purchased the phones. He is on the same latest software update 13.5.1 and isn’t experiencing any problems with Bluetooth. We are both using T-mobile. My phone has never been physically broken from falls or been submerged in water. I have no idea what this is other than software issues given my last support analysis came back with Bluetooth functioning fine.

Well it’s official. Finished my calls with a senior supervisor and it looks like I’ll have to replace my phone. Because I bought Apple+ coverage my replacement was covered. But if others didn’t have this coverage this will really suck... I hope the issue is fixed in future software updates.