Bluetooth Stuttering Issues | iPhone 11 Pro Max | iOS 13

Same problem here i got my AirPods pros and noticed it happens like every 5 songs for about 30 second of stutter then it fixes itself. i thought it might be the pros but i connected to my bluetooth speaker and does the same thing so must b something in the bluetooth.

I just took my 2016 Range Rover Evoque in to the dealership for this problem. I had thought it was the phone (iPhone 11 Plus Max), so I went and traded it in for a replacement, that didn't fix it so I assumed it was my car but now that I think about it, it happens with my soundbar and wireless beats as well. The sound will be intermittent, turning off siri doesn't help, the most recent update doesn't help, I am in a loaner 2020 Jaguar and the problem is still there. I am SO frustrated. I hate that I have a 2k phone and want my 7plus back. Bluetooth connection in my evoque will not let me talk on handset mode it keeps switching back to the car off and on and nobody can hear me. APPLE......PLEASE HELP!

I tried to get the same effect on my iPad using my AirPod pros but can't get it to stutter must be an iPhone only problem. And like people have said it affects anything coming through the AirPods music phone calls so some kind of connectivity problem and turning off "hey Siri" doesn't stop this like some have reported. All this was tested after the latest iOS 13.3.1.

Same here - 11 Pro Max. Talked to Apple support, they immediately sent me a new phone. Same problem on new one as well. Happens on any Bluetooth connection - AirPods, Bluetooth speaker, my vehicle. Have no idea what to try next. Turning off “hey Siri” and disconnecting other Bluetooth connections didn’t work.

Also what series of watch if this is the case or do they all interfere. Yes I also have Apple Watch I’ll try tonight without and see if it helps I have to try when have long periods of time because it’s so infrequent sometimes I can go an hour with nothing other times every 5 songs it stutters. I have also noticed it happens at the start of my music not in the middle of a song. I don’t know if it’s a coincidence or maybe on to something.

Same here. Iphone 6s plus. I tried all workarounds (including restoring via Itunes and setting as new phone)...no luck. When iphone is near (very, very near) to speaker (mine is a Rockbox) it works otherwise it begins to crackle and disconnecting/reconnecting. Last update didn't fix the issue. I have a 6s (not plus but same ios version) too...it works well!

Reading on this forum this seems to be a widespread problem and it seems also not to be related to a particular model affecting different iphones such as 6s, 6s plus, some 7 plus and many 11s and 11 pros. Hope Apple will fix it.

I have iphone 11 pr max (no apple watch) yesterday when i purchased airpods pro i noticed that my song, youtube stutter like every 10 seconds. I have my iPhone updated to the last update. I also tried airpods with my ipad (2017 model) no stutter. So does anyone know how to fix this cuz I literally cant play any video, song without losing my mind because of that super annoying stutter.

I have this problem too. I don't think I notice this problem until I changed from AirPod to AirPod 2nd Gen. it happens maybe every 30-60 mins and it stutters for about 10-15 seconds and goes back to normal. I don't have this problem when connecting to my cars (Toyota Prius Prime 2017 or the Ford Focus EV 2015), just the AirPod 2nd Gen with my iPhone 11, but not the iPad Pro.

Are you guys noticing this happens on the AirPod 2nd Gen + only?

I’ve an iPhone 11 and have the same issues. Mine works well at times and then I start to hear a crackling sound and the sound doesn’t stop. It’s really frustrating. I just updated mine to iOS 13.4 yesterday still did not fix the issue

I disabled Siri, unpaired my Apple Watch. Did a reset network settings, then reset all settings. Before all that I turned off and turned on Bluetooth. Turned airplane mode on and off. Then restarted the phone. This a major bug that is starting to sweep through all products. Apple needs to make this a priority.

Hi guys, recently i had serious issues with Bluetooth phone calls in Iphone 11 and Audi mmi (Audi a6 2012). I have the same issue with Volkswagen carplay rcd/rns

I searched for a fix like reset network settings, forget Bluetooth device and connect again. Nothing worked.

I discovered a quick fix by mistake and I want to share it with you.

Please watch the video so you can fix the issue in 1 short step

https://youtu.be/XsRV0nDF-9g

Adding my own experience into the thread as I've had the same issues on my iPhone 11. Bluetooth "stuttering" or being garbled on my AirPods, Audi MMI system, Sony XM3 headphones, etc. Doesn't matter the device. Now with working at home, I've been told that the audio is garbled on my microphone while on the AirPods as well, so I've had to run meetings with speakerphone instead of using any Bluetooth connected devices. I haven't had any issues with the iPhone mic or speaker at all, just Bluetooth devices. When it first started last Fall right after I got my iPhone 11, it was much more infrequent and I thought it had something to do with someone else's Bluetooh device "interfering" with mine's signal. I mostly only used my AirPods & headphones in the office where I was in close quarters with a lot of other Bluetooth signals. Then it started in my car and began happening more & more as I used my Bluetooth devices more this Spring.

I put a ticket in with Apple earlier this Spring after I started working from home more and the stuttering made my Bluetooth devices nearly unusable. They tried to have me update to the latest iOS (I already was) and went through their typical protocol until they ultimately just sent me a replacement via AppleCare+. The problem seemed to be fixed on the new iPhone 11 at first then started to (seemingly) gradually get worse.

I have posited that it has something to do with notifications or something with Background App Refresh, as others in this chain have noted. It has seemed to be tied to when I receive notifications but has also happened when no visible notification comes in. However, since I have so many notifications turned off, I have wondered if it's actually tied to an app refreshing in the background.

I've also rarely had the issue when using my XM3's on flights. I just had a couple several hour flights and the issue maybe happened once or twice if that. Of course, while I'm flying my Wi-Fi is on but my Cellular is turned off. Could that have something to do with it?

Either way, it's super frustrating. I've thought about selling the iPhone 11 and going back to an older phone, or going with the SE to see if that fixes it. Kudos to those of you who have reset their devices to Factory Settings, I haven't been that desperate...yet!

I have had stuttering issues since I got the 11 Pro last Sept, EVERY time I’m on the phone using Bluetooth ear buds. And I don’t talk on the phone without them. Plantronics, AirPod Pro, whatever the BT, it doesn’t matter. It is the most frustrating ever and so rude to people on the other end of my calls. My XS worked perfectly, and am so disappointed I upgraded. Apple has been no help, and the people at the store are abrupt, if not rude. The countless hours that everyone on this thread have wasted trying to fix an unfixable issue, and the rest of the world with the same problem is beyond ridiculous. Since Apple won’t listen or acknowledge the known issue, what’s next? Class Action Lawsuit? I’m ready to throw mine in the trash. So frustrating.

I am tired of companies not owning up to this stuff. Similar thing happened with my Garmin watch when I first got it. It would not hold connections to Bluetooth and ANT+ devices at the same time. Garmin even said it was just my watch and replaced it. Took a month to get a new one and by that time I saw forum posts saying, "Yup, firmware problem and they fixed it."

I wish Apple, who I spent quite a bit of time trying to get this issue resolved with, would simply say, "This is a known issue and our engineering team is working on it. X% of iPhone 11 users are experiencing this and it is a high priority for us." Instead they say, "Do all these steps that take forever and wastes your time."

I'm half-inclined to sign up for the Apple Developer Program and get iOS 14 Beta, but I have seen numerous reports of major bugs in the OS and I have no clue with the Beta comes with a firmware update for the Bluetooth chip. I also don't know if this is an OS issue or a firmware issue, so who knows where the solution lies? I did not realize how much I relied on my phone working properly with Bluetooth until this happened. Music - cannot listen to it, need to use a different device. Audiobooks - ain't going to happen. Phone calls - FML. Meditation app? Oh, it will test my patience or I have to play it over the speakers or hardwired headphones. No headphone jack - wasn't a problem until this happened, I have no clue where the lightning dongle is to adapt for a regular pair of headphones.

It’s such an annoying thing for me as I listen to music via my Bluetooth every day. I am determined to get to the bottom of it if I have to walk around the house and turn off every device while being connected to a Bluetooth speaker to see if I can get it to stop skipping and stuttering.

Like you it works for me in some rooms but in others it doesn’t. This again makes me think it’s a rogue Bluetooth device somewhere in the house and when I’m in some rooms it’s out of range and can’t affect my phone. My wife can connect her phone to a Bluetooth speaker in exactly the same spot as me and she gets no skips at all whereas I’ll connect sitting right next to her phone and I get constant skipping like a scratched CD. The connection will just drop completely too sometimes and the music will stop.