Bluetooth Stuttering Issues | iPhone 11 Pro Max | iOS 13

My audio (from all apps) playback on Bluetooth devices is stuttering making it sound kinda like static. Currently on iPhone 11 Pro Max, iOS 13. My prior iPhone XS Max on iOS 13 worked perfectly. So it's either the iPhone 11 Pro Max or iOS 13 on it in particular. Anybody else experiencing the same issues? Thanks!

Posted on Sep 23, 2019 8:39 AM

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Posted on Nov 26, 2019 4:43 PM

Yes, confirmed, turning off Hey Siri makes the crackling problem go away for me, after the first couple of seconds at least. I do still have random Bluetooth connection partial or full failures in the car however. I think that is connected to the general BT issues with iPhone 11, but also separate from the crackling problem. Given how slow/useless Siri is with this new phone it isn't too much of a loss to have to turn off the Hey Siri function. But yeah, they were able to make those two co-existing in all previous phones (since Hey Siri was introduced) so you'd hope they can fix this issue also.

197 replies

Nov 19, 2019 7:03 PM in response to Srdono

Just completed another software upgrade 13.2.3, disable Siri, unplugged phone from charger, and still heavy static. Adjust transmit volume, stereo volume, phone volume same issues. You would think Apple would focus on one off the most important features of smart phone technology. I got customer stickers for texting an emoji but I can’t take a hands free call!! It’s ********! I want a refund on the phone at this point !

Dec 3, 2019 4:25 PM in response to Ms_T104

I understand where you are coming from I have reset my phone twice to factory settings, first phone call ok, then goes back to

sounding like a robot and static. I have contacted apple care, gone through all the trouble shooting, called them from my car so that could hear how it sounded, still no resolution, been in touch with my telco, still not getting anywhere, my phone is only 4 weeks old and is so frustrating, my next phone call will be to the ombudsman. good luck everyone

Dec 14, 2019 7:17 PM in response to Doren_Sean_Michael

I just bought the iPhone 11 and had the same issue! T-Mobile and Apple couldn't figure it out so they sent me a new phone. SAME issue. I have static and distorting when speaking on any Bluetooth device. T-Mobile and Apple conferenced again and said go to the store to see what they can do. I'm here in the Apple store now and the rep from the get go dismissed it as a network problem. Told him hold up, my wife is on the same network and her phone doesn't do that. My previous phone--iphone 7--doesn't either. He's still dismissing it and said 'I guess I can do diagnostics on it but I don't know if it'll help'. I'm INCREDIBLY frustrated with Apple right now. I showed him this thread and he replied well I never heard of anyone else having this problem. What the absolute heck?!



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Bluetooth Stuttering Issues | iPhone 11 Pro Max | iOS 13

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