You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Newsroom Update

Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iOS 13 Apple Music and BMW's iDrive problems

Hello I have a problem and was wondering if anyone else experience this:


I have a BMW with an iDrive media system. Before updating to iOS 13, it worked with my iPhone perfectly, over the bluetooth. However, after updating, I can't control the media playback (using the steering wheel) when I'm playing songs from A LOCAL PLAYLIST! If I play songs from an album or my whole songs library, controls work perfect. Also, if I play any online playlists (e.g. Pure Party playlist in Apple music) it works perfectly. There is something wrong about how the playback of LOCAL Apple Music playlists is being managed in iOS 13..

I have tried resetting (bluetooth and complete system restore) my phone and my car. I have also tried it with iPhone X and Xs Max and both had the same behaviour.


Devices to reproduce it:

BMW with an iDrive 4.0 system

iPhone X with iOS 13.1.1 (same issue persists with an iPhone Xs Max with iOS 13.1.1)

Apple Music


Steps to reproduce it:

1. Connect car's bluetooth to iPhone.

2. Play any song of any playlist.

3. Try to control the music playback (by choosing which song to play next)

4. System tries to skip to the selected song (by displaying it's playing it for a brief second, but not changing the sound), but is not able to.

iPhone XS Max

Posted on Sep 27, 2019 1:35 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 27, 2019 4:12 PM

I have the same issue and it’s driving me crazy. Everything was working perfectly on iOS13 though. The issue started after updating to 13.1 and it still persists with 13.1.1. I also tried a Mercedes and the issue is also present. The problem has to do with iOS13.1


This is a huge functionality issue that Apple has to address. I’ve submitted to bug reports and encourage you to do the same. Hopefully this would get fixed with the next update.

Similar questions

404 replies

Oct 21, 2019 1:32 AM in response to MeloMan7

Same issue here - both on BT and USB cable connection to my BMW 3er 2012. Dear Apple, please address this issue ASAP as it is not only annoying, but dangerous for lives of your customers!!! Inability to change songs from the steering wheel forces us to change them from the phone itself which is dangerous while driving and completely illegal in some countries!!!!

Oct 21, 2019 11:40 AM in response to MeloMan7

I have an almost identical problem with my Aston Martin DB11 which is using the last gen Mercedes infotainment.


The only difference being that over Bluetooth it’s fine, I can skip a playlist track, but when connected by cable it won’t do it, just flashes up momentarily as you describe.


My 2018 Jaguar isn’t happy either, kicks up all sorts of issues when connected by cable/USB but fine over Bluetooth.


All issues new since updating to iOS 13, what on Earth have they done to us? 🙈

Oct 22, 2019 8:36 PM in response to MeloMan7

Having the same issue w/ my 2019 540i. It's only with the local playlist and only with rotary knob that it won't progress forward to the next song or back to previous etc. A full album via Apple Music or any other app works fine...just the iTunes playlist. I must say I'm glad I'm not the only one having these issues. Now Apple, let's get it fixed.

Oct 23, 2019 11:09 AM in response to MeloMan7

I have the same issue (2018 BMW 540). I can change the song when pushing the prev, next buttons that are near the CD eject button but cannot change a song from the steering wheel control or the iDrive control.


When selecting a song, a checkmark shows up next to the selected one and then bounces back to the one that is currently playing. The original question addresses this bug happening when connected via bluetooth, I can confirm that this is happening to me while connected through USB for music playback as well.


Equipment:

iPhone X

iOS: 13.1.3


iDrive Versions:

Telephone: TB-006.016.002

Media: MB-006.016.002

Oct 25, 2019 1:25 AM in response to PanicMasse

Thanks for the Snarky response....I did google it as Beta Program and that was what I clicked on....tbh I normally have no interest in running BETA software as its usually buggy as F**K.


Anyhow....I jumped into my Boxster S this morning due to the BMW having a puncture....it has a Pioneer SPH-DA230DAB fitted and now when I plug in the phone to the headunit it causes it to constantly crash and reboot...it works fine over bluetooth, so its not just BMW thats affected its also CarPlay on Pioneer head units that are now FUBAR....I will try it in my ate 2015 Peugeot 208 GTI tonight to see if the same CarPlay issues exist there too!


Oct 26, 2019 9:59 AM in response to MeloMan7

So, yes as we all know the iOS 13.2 beta 3 solved the issue of controlling playlists with the car controls.

But, it created a new problem, now messages don’t show up in the idrive, before I could see a notification, an envelope in the idrive when I received a message, and I could go to office or phone in idrive and read it.

But now, no notification and no message in idrive.

iOS 13 Apple Music and BMW's iDrive problems

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.