iOS 13 Apple Music and BMW's iDrive problems

Zing:

Apple response :

"I would like to let you know that since this is a new update, BMW may not have yet updated their firmware so right now it is not yet compatible with the new iOS"

"So, since iTunes is working well on other Bluetooth devices besides your BMW, it may be that they are not compatible yet! BMW has to update their firmware so that it can be compatible with the new iOS"

"I completely understand your reasoning! I hope it will get fixed soon either Apple or BMW as there are lots of people having this issue"

The last statement was made upon making them aware of this thread and all this five pages of people having issues.

Kingfish01 - https://getsupport.apple.com/

Update: Been going back and forth with Apple support for 2 days via Twitter, filed bug report and mentioned this on a BMW forum. Made Apple Support on twitter aware of this thread.

They’re going to call me today but I have no idea why I can’t see any benefit from it? I’ve already erased all settings, restored iphone, changed lightning cables, Bluetooth, car play, cars...you name it

I have the same issue ever since I updated to IOS 13.1.1.

I think it might be related to the length of playlists as it is still working in albums.

I saw an update that states the solution should come from BMW but that does not seem logical.

It is not the first time something working gets bricked after an IOS update, it is frustrating.

At this stage, honestly, I don’t think there is any doubt: the bug is on Apple side.

1/ Many are reporting this issue on this forum thread. The reports are issued by drivers of BMW, Audi, Toyota, Mercedes.

2/ Moreover, as I described earlier, the issue does not appear if you start playing the playlist on your iPhone by triggering it from the Apple Watch music app. However, the issue is systematically reproduced if you start to play either from the iPhone music app directly or from the embedded car systems. So, somehow, the piece of software code for playing a playlist is not the same while in the very own ecosystem of Apple. For the end users, there is absolutely no reason to have a difference of behaviour whether you start playing the playlist from the watch or from the phone.

3/ The issue only appeared since the iOS iOS 13.1. .As far as I know, playing a playlist Is something standardised at least in Bluetooth protocol. I don’t see why carmakers should produce updates if it is a standard protocol broken by Apple update. And I would expect Apple to ensure backward compatibility.you are not going to change your car because of the phone upgrades, are you?

To conclude, I believe that kind of issue can pop up. It happens. but I really expect from Apple not to move in denial mode. At this stage, their best option is to have one of the official representative posting in this forum thread in order to simply announce that the problem has been confirmed and recorded by the engineering team if perspective of its fix.

philippe

ps This last post was made while in the car in a traffic jam,… using Siri that still works. So, if there is any typo, it’s not my fault but I’ll try to fix it later. :)

It’s already clear enough that this is on Apple’s side to fix this issue. Apple, please do something about it, I just got my BMW X2 2 weeks ago and was working flawlessly with iOS 12 and iOS 13.0. Now my experience in the car has gone down because of this, really sad. I beg you to please address this issue. I don’t care whose fault is ultimately, but fix it if you care about your customers

I did the beta testing for ios 13 and submitted a bug report, if started at ios 13 beta 3... I reported the problem every build up until it's way too early release date.

Just submitted on feedback form as well since I no longer have feedback app on my phone.

Just had a talk with a BMW Connected Drive Support Hotline (Here in Germany) and i was told, that there will be a software update for my car (BMW 2 F45 AT), and developers are already working on it. They could not say, how long it will take, but they said, Apple is making this kind of changes often enough to give users headache.

This is 100% Apple's problem and not BMW. Is everyone supposed to flash their cars? The issue is present in my 2016 Hyundai Sonata. Are we all supposed to pester every car manufacturer to fix Apple's mistake in every model of car they ever produced? It's dumb. This was working fine until 13.1.

Skipping tracks in playlists. This shouldn't be brain surgery. Apple F'd this up and they need to fix it. Right now my phone is utterly useless to me on my commute because of this.

I'm not going to start going after Hyundai. Apple broke it. Apple needs to fix it.

Same here (in Canada), BMW ConnectedDrive Support indicated they are aware of the issue and working not, also that it was "back and forth" between BMW and Apple. If your vehicle supports over-the-air updates it would come automatically; if not, would be a trip to the dealer.

Well, considering that it is affecting pretty much every vehicle manufacturer, and is apples problem, if would be rediclous to have every bmw owner update the integration level of their vehicle because of a third party programming error. 🤔

I agree with all you guys. It would be much easier for us customers, if apple would fix it, instead of updating our cars. At least at BMW you can flash by your own, other manufactures would need to go to service to get the update and that would be sick.

I thought I was the only one having this issue on my BMW i-drive system after updating to iOS 13.1 and tried after updating to iOS 13.1.2 yesterday. This is driving me nuts not being able change tracks from my play lists using the steering wheel and rotary control. I contacted the local dealership in Australia and spoke to BMW Genius, surprisingly they haven't had any other complaints on this issue. This made me do a search on the internet and here I'm feeling at ease knowing that I'm not the only one experiencing the same issue. Apple needs to fix this issue fast, not happy.

Everybody should call Apple support. They need to know that they are annoying their customers. I was hoping the latest update would solve the problem. I reported this on Saturday to one of the senior advisors and I am being told that I will get a call back with an update on Friday. Please please please call Apple customer support so that they know there are thousands of customers experiencing this problem.

I can see all of the songs on the heads-up display and can select one. There’s a pause and then the last song playing restarts.

I’m having the same behavior through Bluetooth and through USB.

I reset my phone and am still having the same issue.

Pairing the phone again can’t be the issue since I’m having the same problem through USB which doesn’t require that the phone gets paired.

i wonder if there’s a security setting preventing outside sources from controlling the phone.

Same issue for me. I'm unable to change tracks within a Apple Music playlist using the steering wheel button. In the HUD, I see the checkmark move from the track currently playing to the track selected, but the checkmark quickly moves back to the track currently playing, and the track does not change.

I'm in a 2015 BMW X5 xDrive50i, with an Iphone X, running iOS 13.1.2.

The issue occurs both when connected via Bluetooth and when connected with a lightning cable.