iOS 13 Apple Music and BMW's iDrive problems

It bothered me that much, I just restored my iPhone to iOS 12.4.1.

Procedure according to: https://ios.gadgethacks.com/how-to/downgrade-ios-13-back-ios-12-4-1-your-iphone-using-itunes-finder-0198642/

I spoke to Apple this morning.

Level 1 tech who I spoke to started to go down the road of a software update on my X5.

I stopped her and told her that there are people who have already noted that this is not just on BMWs, but also on branded vehicles.

Then I told her that I would at least like some comfort that Apple is actively looking into this.

She tried to assure me of this, but there was not evidence such as a defect ID in the Apple systems or some case log, etc.

I asked to escalate this issue since there are a lot of threads out there regarding this issue.

She passed me to a supervisor who tried to tell me that she's sure there's someone from Apple looking into it.

I asked her how she knows for sure or if some assurance in writing would be provided to the post?

I mean - it doesn't look like there is an Apple entry anywhere in this thread. How would anyone know that Apple is working on this actively unless they issue a statement, an internal ticket number or defect assigned to a technician, none of which Apple has provided.

The supervisor couldn't provide any proof or answer to my question of how she knows they're working on it, just that "they must be working on it if there are so many complaints".

I asked how we know that our comments are being looked at and not just falling on deaf ears.

There are no answers given.

It's truly terrible support on Apple's part.

We should have a ticket number with status updates telling us that this has truly been identified as a defect, that is being worked on, that it is slated for an upcoming release, etc.

Surely, some Apple executive must have a new iPhone and drive a BMW, right? WTF?!?!?!?

I suggested the same thing to one of their techs. Turn around and ask one of your coworkers that drives a BMW to go outside and replicate the issue. I mostly reassure you that they laughed at the idea. Apple will never admit guilt or take responsibility for their screw ups. Sad but true.

I’ve even reporting this to Apple since iOS 13 beta 3!

Just spoke To 2 friends, New audi and new Ford platinum... Guess what doesn't work? Usb or Bluetooth. Same issues.

This company died when Steve Jobs did.

They did a great job on the emojis tho! 👍

Has anyone found any solution to this? I have the same situation with my BMW (but I see that it is not issue only with that car brand) and Apple Music on an iPhone XS with iOS13.1.2. It is very, very frustrating. Has the problem been acknowledged by Apple?

Hi All,

I was trying again using iPhone 7 and found following temporary solution: with my BMW idrive or steering wheel I only can select playlists BUT by using the buttons forward/back of central radio console, near the favorite buttons, it was possible to change songs — press twice to go back !!! Seems to be a mismatch of Apple and not of BMW

Regards

Basile

awaiting professional solution of Apple

Hi All,

Same issue on my 17 plate M2 running the latest software & IOS 13.1.2 on an iPhone X. Its only the playlists that seems to be the issue and the forward/back buttons on the centre console are the only ways to skip the tracks. Apple didn’t really want to know and BMW have said they will look into the issue but it will most likely need to be an Apple fix in another software update.

Hope it gets sorted soon as it’s really frustrating! (P.s. don’t waste your time resetting your phone/connection etc, it doesn’t help!)

I can also use fwd/bck buttons on central console, but it doesn’t work from steering wheel or when you choose individual songs from a playlist. Those two buttons are not really helpful when you have more than 100 songs in a playlist.

i also have this issue. Very annoying and dangerous while driving. Can't select songs with steering wheel scroll wheel and idrive button. it shows that you have selected the song but it does not play it. The next song selector on the idrive button works. Apple needs to fix this urgently.

I discovered something on my 2016 Hyundai while out at lunch because I'm a programmer myself and have an innate need to analyze things. If I use the BACK toggle on my steering wheel and click it 5 times I move FORWARD in the playlist. After track 5 I have to click it 10 times. After track 10 I have to click it 20 times. After track 15 I have to click it 25 times. That's as far as I went with it. My actual forward toggle does nothing still.

There's definitely a pattern there. I'm pretty sure some Apple developer messed up an incrementation pointer or something.

Especially dangerous if you are used to looking at playlist on HUD. So, instead of launching the song you want while not removing eyes from the road, you have to unlock the phone, get to the Music app, find the playlist and then scroll for the song. They need to sort it out very quickly.

yup, i completely agree with goran_s. i too have HUD and i use that avenue to see and select the song i want to listen to. Now it is broken. WTF. Now, i have to unlock the phone, open apple music, find my playlist, find the song i want to listen to and select it.

I have opened a case with apple and they are scheduled to call me at 1800hrs pacific time today to see if they can resolve it. i really doubt it they can resolve it without an update to fix this issue.

I have a Honda Pilot. Before updating to iOS 13, it worked with my iPhone perfectly, over the bluetooth. However, after updating, I can't control the media playback (using the steering wheel) when I'm playing songs from my playlists.

Wow! I’ve probably spent around a month trying to establish the cause of this issue and assumed it was just me! First I though it was my idrive (version 5 2016) but after updating the firmware on my idrive I was finally able to select any song from the wheel selector on the steering wheel.

However this was short lived as I had enrolled into the iOS 13 beta program with auto updates. Soon enough the wheel selector on my 6 series GC become nothing more than a device to show what’s track is next on the HUD.

As MeloMan and other have discovered running a playlist online (i.e not downloaded) works fine but I don’t have unlimited data. Also any album regardless of it being downloaded on your device also works fine! (but who does that now)

Numerous resets of both idrive and of iOS failed to deliver.

Interestingly if you select “downloaded songs” form Apple Music and then select Albums which in my case was “today’s hits” playlist it works. Obviously as I have nothing else downloaded and it’s being selected under album and your using your phone to do this.

Weirdly if you press the wheel selector on the steering wheel of the current song it in fact plays it again. So clearly it partially functioning.

Coming for a engineering background I agree with Webhamster that it’s some pointer issue but I sense it’s a waiting game, either Apple fixes this issue, as it’s even affecting iPhone 11 users or bmw and other manufacturers are provided with the fix by Apple?

Glad to see it’s not me - phew!

Customer support person called and I started telling him the issue and then suddenly he dropped off the phone call and he never called back. What poor customer support. He probably did not know what to say about this widespread issue and hung up.