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LeeFox1 Author

Level 1

8 points

Safari Virus with MacBook Pro

Intermittently, but for the past week, I get a pop-up saying that Apple wants to make changes and requests my password. After hitting cancel at least twice, Safari and an app launch. Immediately a new pop-up stating "installation complete" appears and the only choice is to hit "ok" (I do not.) Usually, I have to restart the computer because my mouse won't function. After restarting, I "force quit" both safari and the green icon with a white magnifying glass which is named ProductEvent.app and ProcessSave.app. I put both of these in my trash and remove it. But this is an endless cycle. Anyone know if this is a virus? I almost NEVER use Safari (sorry Apple), so I don't think this was an app I ever downloaded. It appears to be the same virus this user experienced: https://discussions.apple.com/thread/250209015 though the name of the app was different.

Posted on Oct 1, 2019 1:25 PM

Top-ranking reply

Eric Root

Level 10

684,603 points

Posted on Oct 1, 2019 1:34 PM

You may have adware/malware installed. Try downloading this program which was written by Thomas R, a long time poster. The program will search for malware/adware. The program will do the work for you which makes it easy. It may be necessary to run more than one scan. After running the scans, restart the computer.

Malwarebytes Anti-Malware for Mac 10.10 and later

Malwarebytes uninstall

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Safari Virus with MacBook Pro

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