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iPhone ringer volume keeps turning down

Since upgrading to iOS 13.1(now 13.1.2), the volume on the phone that that I normally have set on maximum level, keeps lowering on its own to about 25%. I became aware of the problem when my alerts (email, text, other alerts) were often barely audible if phone was in my pants pocket.


I can raise it back to maximum and it can lower on it's own within a few minutes even if the phone has not been in use, having any activity, or even wakened. One I time raised the volume, plugged it in to charge while in the car, picked it up less than two minutes later and the volume had dropped. In a thirty minute timeframe of checking, the volume dropped four times. The phone has now gone an hour without the volume changing so doesn't appear to be time related.


All though these events I did not use (or touch) the side volume buttons other than to raise it back to my normal levels.


Under settings/sounds & haptics, the Change with Buttons is on and does function.




[Re-Titled by Moderator]

iPhone 8 Plus

Posted on Oct 2, 2019 11:24 AM

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Question marked as Top-ranking reply

Posted on Mar 27, 2021 9:06 AM

I have an iPhone Pro Max 12, am on ios 14.4.2 and have the same problem. Additionally, I have 'change with buttons' off...but my side volume buttons still function the same. Totally confusing and annoying.


Apple..... WHEN are you going to address this issue.? Your phones are of no value if we mill all of our calls.

526 replies

Nov 6, 2020 6:34 AM in response to bruce02user

Mine still turns down to zero randomly even with the side buttons disabled, so this isn't even a fix at all.


I have always had my iphone set to not adjust the ringer with the side buttons, and since this last update, my ringer volume has been dropping to zero randomly, and get this, it can be turned back up WITH THE SIDE BUTTONS, even though they're DISABLED in sounds/haptics. Apple screwed something up. This all used to work fine until the last update.

Dec 6, 2020 10:42 PM in response to Jetflyer SD

My iPhone XR will turn my ringer volume off whether on a call or just sit my phone down no matter what I do I can not get my phone to stop turning the ringer volume down and it’s annoying I have to have my phone for an alarm and I’m a mechanic so I have to hear my phone calls but my phone will not stop turning it off if someone knows how to fix this problem please let me know

Dec 9, 2020 8:54 AM in response to Derryl S

My ringer volume keeps turning way down after stopping my alarm from ringing.

Alarm goes off> I use the option to slide down from the top of the screen to press stop, or when my phone was locked and the alarm went off I use the stop button that pops up. I do not press any buttons on the sides of the phone or the home button. But can see my ringer volume change automatically and immediately after it press stop on the alarm. I have used the “fix” which is really just a workaround of turning off the “change with buttons” ringer volume option. This now leave a my ringer volume alone but it does automatically change my other volume automatically when turning off my alarms (video sounds). Apple needs to fix this issue ASAP. (Iphone6s)

Dec 9, 2020 10:15 AM in response to DaveD46

Hello, I had already updated to 14.2 and it had not resolved the issue. However; upon reading Apple’s response to the OP they had mentioned doing a forced shut down and provided the steps for different iPhone users. Mine being iPhone 6s I had to hold down my power and home button until the Apple logo appeared and it went back through it’s start up sequence again.

thanks for your reply and suggestion though! :)

Dec 15, 2020 7:07 AM in response to Derryl S

Good luck ladies and gentlemen with the automatic lowering of ringer volume; I have been on these forums for several months and using current software. I have tried every suggestion for a fix; none worked.

I did have a temporary fix; had to reset all settings on my phone to Troubleshoot a Ear speaker issue Which was a pain in the butt but guess what it fixed the automatic lowering of the ringer volume! When I disconnected from Bluetooth in my GMC truck you could see the volume automatically go back to the previous high volume setting; worked like a charm until I did the next iOS update and right back where I was at; come on apple you can do better!

Jan 15, 2021 5:25 PM in response to Derryl S

I have a new iphone 12 mini and I have this problem with the volume daily. I am running update 14.3 and the problem continues. I have tried every setting change I can think of or that has been suggested here. It's frustrating! My previous phone was the

8 Plus, and have had 3 different iphones prior to that and never had a problem. Have no idea what to try next. I now have the "change with buttons" turned off and the Attention Aware Features (under Face ID & Passcode) also turned off. The latter helped with the sound volume for the timer feature in the clock app. Apple, please get this fixed!

iPhone ringer volume keeps turning down

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