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iPhone ringer volume keeps turning down

Since upgrading to iOS 13.1(now 13.1.2), the volume on the phone that that I normally have set on maximum level, keeps lowering on its own to about 25%. I became aware of the problem when my alerts (email, text, other alerts) were often barely audible if phone was in my pants pocket.


I can raise it back to maximum and it can lower on it's own within a few minutes even if the phone has not been in use, having any activity, or even wakened. One I time raised the volume, plugged it in to charge while in the car, picked it up less than two minutes later and the volume had dropped. In a thirty minute timeframe of checking, the volume dropped four times. The phone has now gone an hour without the volume changing so doesn't appear to be time related.


All though these events I did not use (or touch) the side volume buttons other than to raise it back to my normal levels.


Under settings/sounds & haptics, the Change with Buttons is on and does function.




[Re-Titled by Moderator]

iPhone 8 Plus

Posted on Oct 2, 2019 11:24 AM

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Question marked as Top-ranking reply

Posted on Mar 27, 2021 9:06 AM

I have an iPhone Pro Max 12, am on ios 14.4.2 and have the same problem. Additionally, I have 'change with buttons' off...but my side volume buttons still function the same. Totally confusing and annoying.


Apple..... WHEN are you going to address this issue.? Your phones are of no value if we mill all of our calls.

526 replies

Jan 18, 2020 6:47 PM in response to MickCPitlick

I posted earlier about my ringer volume turning itself off , or lowest setting. I only noticed this after connecting my phone with Bluetooth on my new 2019 Chevy Blazer. I talked with the #1 salesman & he told me after connected his phone with the cable directly that the problem would be gone. I did this today & it worked perfectly. I had to turn my ringer & speaker volume to low & the ringer & volume control had to be lowered in the Blazer considerably. The salesman also stated this is done by the manufacturer using Bluetooth as to not startle the driver or blow out the speakers.

Jan 21, 2020 3:45 PM in response to Derryl S

My iPhone 11 also resets its own volume to about 25% in seemingly random ways. But it didn't do this when I purchased it several months ago. I have connected to numerous BT devices (cars, trucks, Air pods, various audio systems and gadgets) without difficulty. Then I bought an Apple Watch 5 and I think that's when the problem started. Now I can't trust the phone and I'm missing incoming calls and texts. Help!

Jan 22, 2020 6:29 AM in response to AnthonyN39

I have called Apple support, and they advised me to swith off attention aware feature and right after that volume up button quick -volume down quick and the main button hold until swithes off and still push until applo logo comes up.

The miracle lasted for a few hours and again 25% ringer volume level.

I can not see any regular thing happen and then turns it down it just happens at any time.

Pleas APPLE HELP!!!!!!!!!!!!!

I know that 1000-s of people are waiting for you guys..............

Jan 22, 2020 6:35 AM in response to Derryl S

I had this problem. Finally I reset the phone and restored from a backup. After a few days, it seems the ringer volume is stable since the restore.


It kind of makes sense that Apple would not have a massive, reproduceable problem and not solve it.


Software is complicated in that it can occupy so many (billions) of states, not all can be seen during design verification in the lab. A restore puts the software in a known and tested state. And behold, it works properly again.


Do the reset and restore. It only took 15 minutes and was painless.

Jan 22, 2020 10:36 AM in response to MickCPitlick

Last night I had to upgrade my MacBook Air OS to Catalina so I could reset my iPhone X to factory settings and then restore from backup supposedly to cure my ringer volume problem. Total time about six hours worth of trouble. I just checked my phone right now this afternoon the next day and my ringer volume is half, so my factory reset did not fix my iPhone X.

Jan 24, 2020 3:53 AM in response to TPH1229

What the ****, Apple? You sure do not have any issue with selling me an iPhone 11 Pro for a ton of dough but you cannot even respond to ANY of these complaints about your product lowering volume constantly? I have missed calls, been late for appointments and completely missed appointments causing me to be regarded as an irresponsible and careless individual. A little help with this BS, PLEASE!

Jan 24, 2020 8:34 AM in response to Derryl S

Why does this thread say "Solved"? This is an ongoing problem and one persons fix has not been the cure for the majority. This is a problem that needs to be addressed by Apple ASAP. I'm missing incoming calls, text alerts and such. I shouldn't have to constantly check to make sure my ringer volume is staying at 100%. We all have more important things to do. I think we can all agree this is definitely a bug after 13.1 and on, not user error.

Jan 24, 2020 8:36 AM in response to Fandbman

Fandbman wrote:

What the ****, Apple? You sure do not have any issue with selling me an iPhone 11 Pro for a ton of dough but you cannot even respond to ANY of these complaints about your product lowering volume constantly? I have missed calls, been late for appointments and completely missed appointments causing me to be regarded as an irresponsible and careless individual. A little help with this BS, PLEASE!

Apple doesn't respond to anything here. This is a user forum. If you want a response from Apple, call AppleCare.

Jan 28, 2020 9:40 AM in response to Derryl S

This issue is NOT "Solved" as it is marked -- it is an ongoing problem from many of us. Maybe one person was helped by a comment, or has found some temporary respite, but the basic issue remains UN-resolved for most of us. Being marked "Solved" takes the question off Apple's RADAR and only delays or prevents obtaining a solution for the rest of us.

Jan 28, 2020 10:32 AM in response to EMarkODell

A: Only the original poster can mark the thread as solved. If you're not happy with the answer, then start your own thread.

B: Making it "solved" doesn't take it "off Apple's Radar"... This is strictly a user forum.


Now... That being said, try this.


I recently noticed similar behavior. For some unexplained reason, my ringer and notification volume would go way down...

I had set it near full volume and turned off change volume with buttons...


Pay attention every time you connect to and use a bluetooth device.

I found that after using one of my bluetooth headsets, AND having used the volume controls on that specific headset, the ringer volume would be drastically reduced.

Exactly why it's doing that, I'm not sure, but I've been able to replicate the behavior at will. It ONLY happens with that one device, nothing else.


Once you identify the device causing the change, you can either be alert to check it when you're done with that device, or use a different device instead.

Personally, I'm going to throw that headset in the trash as soon as I get a replacement for it.

Jan 28, 2020 10:54 AM in response to KiltedTim

Thanks, KiltedTim.

While it's a user forum, users who are far more knowledgeable than I -- many with signatures suggesting actually at Apple -- sometimes respond with useful information, as you did, but in the past this has seemed to never happen after threads are marked Solved (mostly irrationally ranting in frustration after missing a critical call this morning) -- thanks for proving me wrong here and clarifying how threads get marked. I do have multiple open threads of my own, one on this issue, including a reference here, similarly collecting ranting from frustrated others, but so far nothing useful. I've read quite a few user responses that did seem to be Bluetooth-related; unfortunately my alert volume issue persists even with Bluetooth turned off. Yes, I have change-volume-with-buttons Off, and have tried all other proposed fixes. There probably is a hack around it, but I haven't found it; certainly seems like a significant bug from here, getting no attention from Apple. Yes, also submitted directly to Apple with Feedback Assistant, albeit long ignored. Thanks for the BT device-specific diagnostic suggestion. --Mark

iPhone ringer volume keeps turning down

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