Level 2

477 points

iPhone ringer volume keeps turning down

Since upgrading to iOS 13.1(now 13.1.2), the volume on the phone that that I normally have set on maximum level, keeps lowering on its own to about 25%. I became aware of the problem when my alerts (email, text, other alerts) were often barely audible if phone was in my pants pocket.

I can raise it back to maximum and it can lower on it's own within a few minutes even if the phone has not been in use, having any activity, or even wakened. One I time raised the volume, plugged it in to charge while in the car, picked it up less than two minutes later and the volume had dropped. In a thirty minute timeframe of checking, the volume dropped four times. The phone has now gone an hour without the volume changing so doesn't appear to be time related.

All though these events I did not use (or touch) the side volume buttons other than to raise it back to my normal levels.

Under settings/sounds & haptics, the Change with Buttons is on and does function.

[Re-Titled by Moderator]

iPhone 8 Plus

Posted on Oct 2, 2019 11:24 AM

Top-ranking reply

bruce02user

Level 1

82 points

Posted on Oct 11, 2019 10:53 AM

FYI, turning off the change ringer volume with phone buttons in sound settings has worked for many people. It did for my issue of the ringer volume getting set down low after disconnect from Bluetooth system in car.

But this is NOT a fix, it’s only just a workaround. Never had to do that before iOS 13. I prefer, like many others, to be able to adjust the ringer volume with the phone buttons (rather than go into settings to do it which is what this workaround requires me to do).

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526 replies

Mar 4, 2020 1:33 PM in response to Wbsgold

Once you upgrade to 13.4 the problem will be fixed.

Oct 15, 2020 11:23 AM in response to jerrilyn256

Ok try this go to settings - accessibility- audio/visual - phone noise cancellation and turn it off. Please let me know if this works. So far so good for me !!!

DaveD46

Level 1

4 points

Nov 11, 2020 8:23 AM in response to Wooz42

Yes. Getting on for a week now since installing iOS 14.2 and no further problems. Seems like they’ve fixed the problem that didn’t exist.

DaveD46

Level 1

4 points

Nov 18, 2020 10:19 AM in response to ritenour70

iOS 14.2 appears to have resolved this problem.

DaveD46

Level 1

4 points

Nov 28, 2020 10:19 AM in response to Avemarija

Update to iOS 14.2. That solved it for me.

Dec 17, 2020 5:32 PM in response to Derryl S

i has the same problem and toggling the “change with buttons” toggle didn’t work. I ended up turning the phone off and back on and it seems to have fixed it. Good luck!

Jan 7, 2020 12:55 PM in response to Derryl S

Every time I exit my 2017 Ford Fusion, where my phone automatically connects too when I'm in it, mine 'and' my wife's iPhone volumes decrease to 25%...every single time. My brothers iPhone does the same thing every time he exits his Ford Mustang.

We all like to use our side buttons for adjusting volume, so shutting that feature off is not a legit fix.

Wjrcr51

Level 1

8 points

Jan 18, 2020 6:47 PM in response to MickCPitlick

I posted earlier about my ringer volume turning itself off , or lowest setting. I only noticed this after connecting my phone with Bluetooth on my new 2019 Chevy Blazer. I talked with the #1 salesman & he told me after connected his phone with the cable directly that the problem would be gone. I did this today & it worked perfectly. I had to turn my ringer & speaker volume to low & the ringer & volume control had to be lowered in the Blazer considerably. The salesman also stated this is done by the manufacturer using Bluetooth as to not startle the driver or blow out the speakers.

May 24, 2020 1:54 PM in response to rkdougan

I've definitely pinned it down to my Apple CarPlay in my Ford F-150. I've noticed it doesn't do it when I don't use my truck or don't plug it into CarPlay. It seems to go to 25% when I do plug it in. It doesn't matter whether I use the Music app or not. Seems to be a change in the last iOS update. Mine is an iPhone 8+.

Jul 2, 2020 10:16 AM in response to Derryl S

This fixes the problem:

Change attention settings

Go to Settings > Face ID & Passcode.
Turn on or off any of the following: Require Attentionfor Face ID. Attention Aware Features. Haptic on Successful Authentication. These settings are turned off by default if you turn on VoiceOver when you first set up iPhone.

Sep 21, 2020 7:12 AM in response to pulkit119

Yes, installed iOS 14 a few days ago (when my phone notified me it was ready). I made a special trip to the airport yesterday to see if it made a difference. Before update my ringer volume would decrease anytime I connected to a Bluetooth device. Yesterday I connected to 2 different devices with no change to my ringer volume.

woody252

Level 1

8 points

Sep 30, 2020 12:36 PM in response to woody252

Update to previous post; read below. One other task I performed. My speaker in my phone damaged. As part of identifying issue Verizon had me “reset all settings “ which was a pain, but either that reset OR iOS 14.0.1 update took care of my problem with ringer volume.

thx

Here is my previous post;

i have iOS 14.0.1 current update installed. It now appears that when I connect to my gmc 2020 truck the ringer volume lowers on Bluetooth to match volume setting of the radio volume. The fix for me is now when I disconnect from Bluetooth the volume goes back to the original setting I had prior to connecting to Bluetooth.

Oct 22, 2020 9:44 AM in response to Benilava

I have had the same issue and I have had 3 phones in 2 weeks all doing the same. I did do the latest update yesterday and for the last 12 hours my ringer has NOT moved. Try the newest update. If my ringer goes down 1 more time, Im taking it back and will buy a Android, I have always had Apple phones but if they will not admit there is a issue then I don't need there phone.

P9a3

Level 1

4 points

Nov 6, 2020 6:30 AM in response to Derryl S

I'm on an iPhone XR and since the last software update, my ringer randomly sets itself to zero. No idea why. I always have my set ringer with buttons disabled, because I like the buttons to control just volume. Last time my phone set itself to zero on the ringer, I decided to turn the volume up with the side buttons, and wouldn't you know it, the ringer volume increased along with it. THIS IS WITH THE DISABLE RINGER CHANGE WITH BUTTONS BEING ACTIVATED!

So yeah, Apple has a bug that's causing it. The crappy thing is, you never know when the ringer is going to go to zero. So you miss alarms/calls. Hopefully they fix this soon.

Dec 9, 2020 8:54 AM in response to Derryl S

My ringer volume keeps turning way down after stopping my alarm from ringing.

Alarm goes off> I use the option to slide down from the top of the screen to press stop, or when my phone was locked and the alarm went off I use the stop button that pops up. I do not press any buttons on the sides of the phone or the home button. But can see my ringer volume change automatically and immediately after it press stop on the alarm. I have used the “fix” which is really just a workaround of turning off the “change with buttons” ringer volume option. This now leave a my ringer volume alone but it does automatically change my other volume automatically when turning off my alarms (video sounds). Apple needs to fix this issue ASAP. (Iphone6s)

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iPhone ringer volume keeps turning down