While FaceTiming using my new AT&T iPhone 11, the phone disconnects from my home WiFi during the FaceTime, then reconnect as soon as I end the FaceTime. All software is up to date as of this posting.
iPhone 11
OK so before I start explaining the fix. Let me first start by saying that I followed all and any solutions that was out on the web in terms of turn off this setting and turn this on and log in/out of this and etc. Nothing worked!!!! So I was able to finally get a really good expert person at Apple with 11+ years experience. This issue is related to anyone that may have done a transfer from iPhone to iPhone. The issue is that when backed up its pulling in corruption and causing the FaceTime to work properly. Good news / bad news is: Good news, there is a fix. The fix is to reset your phone and wipe the phone completely. When you restart the phone install as a new setup and not from a backup. The bad news is that you have to set it up as a new clean install and will need to re-download most of your apps. There are some apps that are standard that will pull just simply from cloud and things like your contact list and etc. I tested FaceTime on new install and it worked without any issues. It sucks because I have a lot backed up and now I had to reinstall a lot of my old apps and settings but it will ensure you have a clean backup moving forward and not a corrupt. Let me know how it goes for those that have had the same issue with FaceTime like I did (where wifi would drop as soon as it connected).
I exchanged my phone at Apple and payed 288 Euro and it still drops WiFi signal during FaceTime calls and switches to LTE ( 4G ) and don’t hear other person on other side and then it comes back again. Very annoying. Pls Apple address this problem and bring a fix fast as even the new iPhone 11’s are doing the same since the IOS 13.
Actually the issue is still there, not as bad as before. Sometimes ... some people at Apple does things which instead of helping... they make things worst... Apple, we beg you: TAKE Wi-FI ASSIST OFF from the "bug features" of the iOS. Maybe someone at Apple will read this... if they care...
I’m having the same problem, I have an iPhone 7+ that is on EE and as soon as I FaceTime someone it says that it isn’t connected to WiFi and is connected to data, it says in settings it is connected to wifi though
This issue is making catching up with Family & Friends during the coronavirus lockdown very frustrating.
My iPhone X (iOS 13.3.1) never normally disconnects from WiFi, my broadband speed is excellent (tested at 100Mbs), yet a few seconds into a FaceTime call WiFi disconnects and switches to 4G.
The same thing is happening to me. When I use FaceTime audio or video it always goes on my LTE then it can go back and forth a few times but it’s so annoying! I am always worrying about my data and I shouldn’t have to be checking my wifi all the time. I’ve tested my wifi connection and it’s totally fine and it always stays on for anything else! I’m really tired of this... not sure I’ll get another iphone after this one....
WiFi disconnects on iPhone and can not be reconnected. Disconnection from WiFi occurs even if you stand next to the AP.
This is a genuine issue especially for users who have poor 3G/4G connection relying on Wi-Fi to FaceTime Video/Audio.
Come on Apple sort this out, who cares if Bluetooth is on or off, we have done our part and reported it so now it’s your turn to test this bug in a lab and issue a fix.
iOS 13.3.1
iphone 7 256gb
UniFi AP AC PRO
Your right - I did try that and it seemed to have kept the Wi-Fi connection but then I went out and forgot to turn it back On and didn’t get any messages, FaceTime calls, emails etc for hours till I realised.
Usually Apple is pretty good with bugs like this - wonder why it hasn’t been resolved!
Haven’t tried that, but that’s because I do want to be able to use cellular for Facetime when no WiFi is available. Similar to others, it does this like clockwork even when right next to a wireless access point with blazing speed and signal.
My wifi drops when I FaceTime, I’m constantly hitting the wifi button for it to reconnect but it’ll switch off again after a few minutes of FaceTime. Using my iPhone 11 Pro that’s only about a month old, updates are current.
This happens in my iPhone 11 all the time with Facetime and then I get a message from my network provider saying I’ve used all my data!! It’s infuriating... I need Bluetooth to be active for my tracker so disconnecting from it is not an option. Please advise!
this has been an issue on my iphone x ever since i bought it. facetime calls randomly freeze, upon further inspection it's dropping the wifi connection and reconnecting. Wife's iphone XR does not have this issue. Latest software installed.
Please someone at apple look into this and provide some direction.
I have the same issue I am using the latest version of iOS 13.5.1 and when I’m FaceTiming the WiFi disconnects and the FaceTime call drops does anyone have an idea of why this is happening, it Frustrates me
Same issue with my Xr. Didn’t try to switch off mobile data at all or just do that for FT app.
i am a frequent user of FT audio and face this issue quite often.
wifi calling is on now, gonna try to switch it off and monitor.
iOS 13.4.1.
hopefully Apple will fix this soon
Hi I’m having the same issue. LTE shows up shortly after starting FaceTime call and then will go back to WiFi as soon as I hang up the FaceTime call. I have an iPhone 11 Pro Max and iOS13.5.1
Hope Apple fixes this bug ASAP :(
I have tried the workaround/troubleshooting method of switching mobile/cellular data off during a FaceTime video call however I have found the Wi-Fi still disconnects, even though there is no secondary data network (i.e. 4G/LTE).
iPhone X on iOS 13.5.1
My iPhone 11 disconnects from WiFi while using FaceTime (video)
