My iPhone 11 disconnects from WiFi while using FaceTime (video)

I too was sceptical however I was desperate and willing to try anything, and can’t argue with the results. For me, at least, it’s worked a treat! More FaceTime calls today and Wi-Fi has not dropped once.

This solution looked like it had a fix but maybe for one call, it’s back.

again there is a huge lag in answering and also answering mode it seems. For me I need to swipe to answer the other call that will go to LTE.

when I call to my other phone the display looks different and it’s a red / green button only. Maybe because it was on. But my call to the impacted device stays on Wi-Fi, but in reverse after doing the time zone flip on/off it’s still reverts to LTE

After a week of testing, this really seems to work!

I can not believe how.

How can a change of setting date and time be of any influence on the way facetime works?

Thanks a lot for sharing @hegguardo!

I have the Same issue with my iPhone X, I broke the back of the device pretty bad so I just assumed I ruined the Wifi card but just got my Apple Care replacement and having the same issue on the brand new device

Just purchased a brand new iPhone 11 Pro and this is an issue on every one of my calls. I know I'm actually on LTE instead of Wifi because the connection is terrible when I'm on Facetime (meanwhile my Wifi is operating perfectly on my laptop) - it is not a visual display issue. It is ridiculous that the most data consuming feature of this phone wouldn't use Wifi...and it's even more insane that this thread started almost a year ago and it's still unresolved (?!!!).

@APPLE, what are you doing to fix this?

Its 9/9/2020 i have a iphone 11 for some reason my WIFI disconnects when i’m on FaceTime at home & my connection is strong and as soon as i end the FaceTime my phone connects back to WIFI. Why am I having this issue? I checked my settings and i have WIFI on for Facetime. Please help!

I’m having this issue and it has been a YEAR since this question was posted. This can’t be an ios update bug because there has been new updates in the past year. PLEASE FIX THIS APPLE. It is really frustrating and is so prevalent that it makes me want to avoid facetime all together.

I'm running iOS 14.0.1 and still having this issue. I've already tried everything.

Reset with backup, without backup, from iTunes, from iPhone, nothing worked.

Reset network settings, reset all settings, changed iCloud account, nothing worked.

Great post and approach to fixing persistent issues such as this one, thank you @iNexxFear

I'm still having this problem with my iPhone X on iOS 14.0.1 and had pretty much given up hope. However, I will use this as motivation to keep up the fight and contribute to the crowd feedback! 💪🤞

Most of the time I lose my Facetime soon after starting the call. On a "good day" works like a charm!

I added virtual network and that worked for one week. Now it cuts every call off shortly after it connects.

Tried everything suggested even a new I Phone 11, new SIMs card, consultation with Apple and Sprint.

Frustrating cannot use this service. Does not work on my I Pad either. Help!

I had this issue with my iPhone 8 Plus. I then upgraded to iPhone 11 Pro Max and I’m still having the issue as recently as 10 minutes ago. I also upgraded my WiFi recently as I thought that was the issue but I can only conclude that it’s my phone, and maybe something in the backup that ported from my old phone to my new one. Come on Apple, fix this!

This issue is still happening on iOS 14.2. I've done everything you can think of -- upgrade in home wifi speed to gigibit, reset network/phone/router/ONT, turn off/on wifi calling/cellular data for FaceTime. Called Apple, they say everything is fine. Based on the number of issues reported here, it's definitely a pervasive issue and needs to be resolved.

It just happened to me. iPhone 7 running 14.3, with related iPad on 14.3. I have used this WiFi for FT before with no problem.

This time, no go.

The call rang first on my iPad, but we didn’t try using that.

Same here. iPhone 11 Pro. Wifi is super stable, but after a couple of seconds after starting FaceTime it'll switch to LTE (which is often slow and then usually FaceTime breaks up.). It's really annoying.

All I can do is echo this sentiment and applaud the delivery – thank you, @J-in-Toronto. I have been a loyal iPhone and iPad customer since the 3G, over 12 years ago.

FaceTime is one of Apple's core ecosystem USPs and it is chronically broken for a serious number of users. Or maybe those of us suffering with this issue really are in the insignificant minority. Because Apple clearly does not care enough to fix or even acknowledge it. This is customer service at its worst.