iPhone not ringing after iOS 13 update

Since updating to iOS 13, my phone (iPhone XS) is sitting right in front of me on my desk and when someone calls, the phone doesn't ring or make a sound. It appears to happen when the phone is plugged in by cable to my MacBook Pro. I'm currently running iOS 13.1.2.


Any suggestions?




​[Re-Titled by Moderator]

iPhone XS

Posted on Oct 4, 2019 9:59 AM

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Posted on Oct 14, 2019 5:17 AM

I had the same problem and after talking to several apple reps one of them finally suggested putting the device on recovery mode and resetting it from scratch (don't use a back up, once logged in to iCloud it will retrieve most of your data, I did have to manually update my apps though). This solved my issue and my phone now rings and alerts me to texts! Apparently the software was corrupt and it needed to be removed and reinstalled (resetting it to factory settings on the cloud does not remove hardware). You will need to have iTunes on a computer, below is a link to how to set it on recovery mode, hopefully it helps some of you


https://support.apple.com/en-us/HT201263

364 replies

Nov 13, 2019 2:38 PM in response to Doctor9fan

The one thing that I didn't think of forever with this and does seem to have fixed the issue is the setting for silencing unknown callers, which was 'on' on my phone after the update (don't recall changing that so may be a new default?).

Try Settings -> Phone -> Silence Unknown Callers (obviously toggle to off).


Sorry about your dad - hope it is a peaceful passing.

Oct 10, 2019 11:33 AM in response to deezullram

Mine has been working fine for 19 hours now.

If yours has reverted back to no ring/notification... double-check you don't have Do Not Disturb on, and again, notify Apple.

The alternative is to backup the phone, reinstall the iOS, use as a "new phone" for a day or so, and see if the problem persists. if it doesn't, then restore your backup and keep checking settings.

If it does, then it's obviously an iOS bug

Oct 13, 2019 1:42 AM in response to mohakha3

The ringing issue with iPhone 8 Plus and iOS 13.1.2 has already been solved. I went to Apple Store (at Kowloon Tong, Hong Kong) this morning and asked its technical support to check and fix it for me. The problem was tackled by deleting some blocked call lists via iCloud. My iPhone 8 Plus rings and vibrates now when there is an incoming call. I am very satisfied with Apple Store’s technical solution provided. It's efficient and effective. Thanks.

Oct 23, 2019 9:24 AM in response to Donna838

If you are using wifi calling, I wonder if it is like iMessaging, where you can send and receive over wifi for other iMessage users, but not regular text recipients. complete speculation on my part.


I still haven't had the audio problem return since I reset network settings and then did a reboot. BUT... I did have a problem simply rebooting my phone last night. It turned off fine, but I couldn't get it to turn back on. Finally connected to my laptop via usb, and it booted, but that was a panic moment for sure. 15 minutes of trying to use the sleep/wake button, and connecting to different chargers before I was actually able to see it boot up.

Mar 2, 2020 7:22 AM in response to jranck

I had this problem and fixed it by settings>sound and haptics and then under the slider for volume control, toggle on “change with buttons” I think what was happening was that I thought I was continually increasing the ringtone are using the buttons on the side but I wasn’t because this setting was off. Anyway it seems to work now. I think that this may be a number of different issues that all have the same outcome and so this probably won’t work for some people.

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iPhone not ringing after iOS 13 update

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