You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Update AppleID Settings - macOS Catalina

After installing Catalina, it asks me to update my Apple ID settings. I put in my password, and then it asks for my Mac password, which I give it. Then after a few minutes the message pops back up again. Happens on both my Macbook and iMac.


Logging in and out didn't help on my MacBook, there is too much to delete/re-add for me to want to try it on my iMac.

iMac Line (2012 and Later)

Posted on Oct 7, 2019 12:37 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 7, 2019 2:43 PM

Hi Michael! This was the solution to my problem!


  • iCloud Keychain was not ticked on my MacBook Pro 2017 after updating to Catalina
  • Given that the solution was to confirm my identity using another device (entering my iPhone's Passcode on my Mac to confirm my identity), this makes sense to me - but I've been wrong before, once or twice... a day for 50 years!


If this is the case, then the UX of this process needs improvement, obviously. How many people would think to look at the status of their iCloud Keychain when faced with this behaviour? The way it currently works causes you to think something has broken or at the very least is not working (eg: iCloud is too busy, etc).


Thank-you for your post!

Peter


209 replies

Jan 2, 2020 1:19 AM in response to JWolf74

I can't believe Apple doesn't test this stuff more. THe OS is fine, but the security is clearly been untested with humans. Multiple security requests for passwords (as in ten times), THEN a prompt for me to enter my phone login code? and then no way to type anything into the boxes and it just sits there blank. WOW, great testing job on that one!

Jan 8, 2020 9:20 AM in response to JWolf74

I still have this issue EVERY DAY!!!!! I kept doing all the solutions proposed and it still nags me. I checked Keychain, I deleted all Library Keychain folders on Macs and they still ask for password. I think the issue is in iCloud Keychain. Something is overwriting and corrupting the keychain everyday.


Tech support was absolutely no help.

Jan 21, 2020 7:32 AM in response to JWolf74

A corrupt Keychain can prevent multiple services from loggin in, including iCloud.

Here is a way to figure out if your Keychain is the cause of not being able to login to iCloud.


1. Open your Console app (under Utilities)

2. In the Search field, type "Login"

3. Press the Clear button.

4. Try to login to your iCloud.

5. Note the streaming error messages. The message at the point the correct password failed to initiate a successful login may look something like this:


**Error Domain=com.apple.accounts Code=13 UserInfo={NSLocalizedDescription=<private>, NSUnderlyingError=0x7f*******c10 {Error Domain=com.apple.accounts.keychain Code=-25295}}}}**


Break down the error codes:


**Error Domain=com.apple.accounts Code=13**


This code can be linked to Keychain errors with a simple Google search


**Error Domain=com.apple.accounts.keychain Code=-25295**


This error code (and many others) can be nterpreted at this link:

https://krypted.com/lists/comprehensive-list-of-mac-os-x-error-codes/


In this case, 25295 is interpreted by pressing Command F and searcing "25295". The search locates the following code:


Keychain Manager error codes

errKCInvalidKeychain = -25295


All indications are that the Keychain is corrupt, blocking services from logging in. In fact, by searching your own Apple ID in the keychain to locate login keys, you might try deleting Public keys. In doing so, MacOS will fail to delete any key that is corrupt.


SOLUTION:


I found the solution is at this link:


How to back up your iCloud Keychain

https://eclecticlight.co/2019/09/05/how-to-back-up-your-icloud-keychain/


If you backup your MacOS device, your Keychain is also backed up. The article describes how to ensure your iCloud keychain items are also included in any local backup, and in doing so, it also describes how to restore your Keychain. Your Keychain is located in a file within your Library at ~/Library/Keychains. In finder, you need to select GO at the top menu (there's a way to unhide the "Go" tab... I don't remember offhand, but it is easy to find). Library is under the GO tab. This being said, this folder is also backed up to Time Machine or any duplicate of your MacOS device. Follow the instructions in the link to restore the ~/Library/Keychains folder to your MacOS device. I restarted my MacBook Pro, at this point, and for the first time in a couple of weeks, was able to login to all services.


Problem solved!

Update AppleID Settings - macOS Catalina

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.