Level 1

28 points

Unable to accept iCloud Terms and Conditions in macOS Catalina

After upgrading to Catalina, I was prompted with a notification stating that I must accept the "New iCloud Terms and Conditions" and that "to use iCloud on this Mac you must accept the new Terms and Conditions." However, I am not able to accept the terms and conditions. I go into my settings, find where I should view them, click "I have read and agree to the iCloud Terms and Conditions," but the prompt still remains that tells me to read and agree to them. Occasionally, a window pops up right after clicking continue, but it disappears after ~1/10 of a second, so I am unable to read it. Anyone know how to remedy this issue? Until it is fixed, I cannot use iCloud.

MacBook Pro with Touch Bar

Posted on Oct 7, 2019 6:34 PM

Top-ranking reply

TBullock

Level 1

9 points

Posted on Oct 8, 2019 9:40 AM

I'm not sure what device the other poster was using to accept the terms and conditions, but on Catalina, if you are using multiple iCloud accounts, you need to go into Settings -> Internet Accounts, then click on each of your iCloud accounts. Each time you select one, you will get a terms and conditions box. Accept it for each account, and the message should go away and you should have access to your accounts. Hope this is helpful!

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73 replies

pdibello

Level 1

27 points

Oct 12, 2019 12:00 PM in response to StanSkrivanek

Which trick helped?

Oct 14, 2019 3:27 PM in response to Boogi56

i have the same problem

MOMKT

Level 1

4 points

Oct 15, 2019 2:12 AM in response to Boogi56

Got any luck yet?

Oct 16, 2019 10:35 AM in response to Hydrorcr22

FIXED!!

Oct 9, 2019 10:51 AM in response to TBullock

yes this one worked. don't know why the reply dose not go under the one I replied to. For a big tech company this web site needs a lot of work!

"I'm not sure what device the other poster was using to accept the terms and conditions, but on Catalina, if you are using multiple iCloud accounts, you need to go into Settings -> Internet Accounts, then click on each of your iCloud accounts. Each time you select one, you will get a terms and conditions box. Accept it for each account, and the message should go away and you should have access to your accounts. Hope this is helpful!"

pdibello

Level 1

27 points

Oct 12, 2019 11:59 AM in response to Boogi56

I have the same problem, even after logging out and then rebooting, I still get the same "need to accept the terms and conditions" notification. But, my iCloud services seem fine.

Has anyone gotten the error/warning after logging out from iCloud - rebooting laptop - logging in to iCloud?

Inquiring minds want to know.

Nov 23, 2019 11:42 AM in response to Boogi56

Had the same problem after updating my wife's MBA to Catalina. No matter what I selected in Settings => AppleID regarding the Terms & Conditions, it would not allow me to accept. Took a step back to the main Settings screen, then chose Internet Accounts => iCloud, which was listed in the left pane. Once I logged in to iCloud, I then went back to the original AppleID panel which was causing the initial grief to no longer display an exclamation point or other error and all of the grayed out options were gone allowing me to select each.

TBullock

Level 1

9 points

Oct 8, 2019 9:42 AM in response to TBullock

Sorry, that should have been System Preferences -> Internet Accounts.

Oct 8, 2019 5:38 PM in response to DTFord

System Preference=>Internet Accounts=>open each mail accounts one by one, the T&C appears, agree, and the issue is resolved!

Thanks to everybody.

Oct 8, 2019 6:38 PM in response to Boogi56

I had the same problem. Go to "System Preferences" Then click "Internet accounts" Find your iCloud account(s) and click into each one and floor prompts for terms and conditions. Worked! I had 2.

rumi21

Level 1

14 points

Oct 10, 2019 5:12 PM in response to johanfromwiehl

My Problem was solved through the following action.

System Preferences > Internet Accounts,

Add a new iCould Account (e.g. one from your friends or family)

Then Delete that Account.

Oct 11, 2019 5:59 AM in response to Boogi56

Can't get this fixed at all. Only have one iCloud account and one Apple ID.

Marlamm

Level 1

8 points

Oct 12, 2019 12:26 PM in response to Boogi56

I have tried signing out and I reset my password nothing is working and I want to work on stuff in the cloud

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Unable to accept iCloud Terms and Conditions in macOS Catalina