Photo's stuck on Catalina?

Installed Catalina on a 2018 Macbook Pro. Ran photos and it has been sitting at :"gathering favorites, detecting duplicates, curating best photos, composing layout, etc." about 30% complete without progress bar moving for the last 30 mins. How long should it take to setup Photo's in Catalina?

Posted on Oct 8, 2019 7:49 AM

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Posted on Oct 11, 2019 11:20 AM

Had the same problem. Photos stuck on 80-90 % for 4 days. 45000 photos and about 1100 videos in library. Today a had a little time to do some debugging. Noticed that I had 3 old avi movies in the video library that was not supported (i.e. they would not play). Deleted them from the library and voilá, Photos finished “curating....” in seconds. This worked for both my 2016 Macbook Pro and an older 2012 iMac that both had been stuck at the same percentage for 4 days. How I wish Apple would just put up an error message and tell me which files are the problem...

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310 replies

Nov 20, 2019 4:50 PM in response to MutantSquid

I'm at the redownload entire library from cloud step. My library is about 95000 pics, 10000 videos, total of 1.7 TB.


I think about 1.58TB has downloaded from cloud somewhat quickly (48 hours) but I'm stuck at "Downloading 410 items" message. When I look at activity monitor I don't see much going on.


When I click on the People folder it shows that about 43% of my library has been scanned. Can I expect the download progress to pick up once the library has been scanned in its entirety? Just seems weird to be hanging up on so the last 4% of my library (410 items)


Further, if face analysis occurs only when the app is close (Photos on my mac), should I keep the app closed for now and if so will that halt the "download" of remaining 410 items?

Nov 25, 2019 1:19 PM in response to philippeshanghai

UPDATE. I have spent 2 - 3 hours with an Apple help person. I have had three recordings of the computer/Photos activities and the Apple engineers are looking at it now. They are taking it quite seriously. I believe that, when they see what is causing the curation process to stop that there will be an update.

Painful for now, but at least they have listened and are actively sorting it out.

Stay tuned......

Nov 25, 2019 1:49 PM in response to ONEWORLDMAC

My question is should you keep Photos open or closed. I know you need to be plugged in for the process to work but not sure as to having Photos open or closed. I called Apple Support on this, and if I recall correctly, they said keep Photos closed, but either way I don't see that I am making any progress and it has been weeks. I have about 20,000 photos and 500 videos. Any thoughts?

Nov 27, 2019 9:17 AM in response to Liverpool Webmaster

Great info and I will go ahead and sign out and sign back in. Just one question, however. Not sure if this makes any difference and might be part of my problem. In Preferences under Photos I have the bottom two boxes checked - My Photo Stream and Shared Albums. But not the top one, iCloud Photos, as I don't really want to buy more space in the Cloud. I have about 20k pictures and 500 short videos (which I need to clean up, btw). Any thoughts on that?


Nov 27, 2019 10:24 AM in response to Gkinghrn

In some of the conversations on this topic, I have seen some reference to identifying progress being made in the process. Other than the progress line being at about 80% for weeks, is there another way to decipher what progress is being made. I know something is going on as I keep getting those rotating notes - Analyzing...Gathering...Detecting...but wondering if there is some other way to detect progress.

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Photo's stuck on Catalina?

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