Very slow first iPhone and iPad photo sync over usb-a with Catalina

I updated to Catalina last night on my iMac. Today I've tried synching my iPhone Xr and my iPad Pro via USB/Finder (separately) to my iMac and the synch is very very slow. The iPhone never finished after a few hours and I'm trying my iPad now but I don't see any progress in the changes I had made to the photos (I deleted some before I synched, but the deleted ones still show on my iPad). I do have several thousand photos. Is the Photo Cache being rebuilt or something? Should I delete that and start again? Should I sync one photo folder at a time to start with? Is there anything else I should try? Previously I had posted issues with the latest iTunes in this thread:

https://discussions.apple.com/thread/250270137

and solved that by using an older version of iTunes. I would hate to think that Catalina will be as problematic as iTunes for synching photos was before. Any help/advice would be appreciated, thank you.

iPhone XR

Posted on Oct 8, 2019 12:14 PM

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Posted on Oct 21, 2019 7:03 PM

I finally got (most of) my photos loaded... I split them into folders of 500 photos or less and processed them one at a time: I left a small (10 images) folder always on, and I'd add a new 2nd folder and let to process (by leaving most folders off, it processed in "only" 10 minutes). If they loaded okay, I backed up iPod Photo Cache to another folder. If most loaded okay and only a few were black, I moved them to a bad images folder that I don't sync. I then unchecked the new folder (leaving just the sample one) and synced again (this would just take a few seconds to send the delete command to the iPad). If the photos did NOT load okay (lots of black images), I deleted iPod Photo cache and copied the last good backup back into the main images folder. I then rebooted the Mac and iPad (rebooting the MBP is required to get images working for a while again, I don't know about the iPad).


Once I got to my iPhone X photos (.HEIC files instead of .JPG files), I never had any black images. I could have possibly processed them all at once, but I stayed to the previous method (folders of about 500 images each). Once all the photos were processed, I checked sync All folders, which took about 3 tries to get them all copied over.


(All that being said, I haven't dared sync another device with a different screen resolution and start all over again. But also, this time I remembered to back up iPad Photo Cache. (Hint: Time Machine does not back it up.).)

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176 replies

Apr 3, 2020 11:03 AM in response to briccojc

Hi - Just to be clear - I don't see this as a workaround, but "starting fresh" with my current photos and updated OS's on both the Mac and the iPads. I've done this on 2 iPads and my iPhone Xr and it works perfectly. Over 30K photos take a while to sync initally, then when I add or subtract photos from any folder, the sync only takes a few minutes and there are no duplicates, no restarting, no other problems.


Again, I don't use the Photos app. I'm assuming you don't either?


I'm really sorry that this method (which is the same method I used successfully for several years) isn't working for you. If you have the same OS's that I do, I really don't have any suggestions to offer. I wish I did though. Best of luck!!

Apr 3, 2020 12:08 PM in response to Squiddz

For me, every sync is an adventure. Sometimes it takes 10 minutes and everything just works the way it is supposed to work, sometimes it rakes 10 minutes but no new folders are added, sometimes it takes a little bit longer, and it adds duplicate pictures, sometimes it removes the duplicates, and sometimes (already happened twice) it takes 3 hours and retags every picture, creating (or not) duplicates along the way. This has become a very unreliable process

Apr 3, 2020 1:20 PM in response to EIET

EIET


All I can think to suggest (and obviously I am no expert) is to put in the time and effort to "start from scratch" as I mentioned in several posts. Since it worked for me it could possibly work for others. If you've already tried this, then sorry I've got nothing else to offer in the way of help.


I'm happy to repost the exact steps I took if it would help anyone.


Apr 4, 2020 9:28 PM in response to George_S3

I just started clean again: removed pictures from phone, unchecked photos sync option, deleted ipod photo cache, emptied trash, and restarted both iPhone and Mac. Then I synced pictures again, this time with the option to sync all folders. It took less than 3 hours for about 40,000 pictures, which is not that bad, however, several folders were not synced!!! Furthermore, pictures are out of chronological order on all folders!!! I just give up. Apple is a complete disappointment. They just became Microsoft. In fact, my experience with Windows 10 is pretty good. Please take into account I also went through Apple Care, and engineers collected data from my phone/mac three times and did not fix a thing!!! Every time I spent time with them for more than an hour... Shame on them. I should have just stayed with my pc and itunes, where things worked. From now on I’ll just remove all my pictures and use Amazon Photo, which has unlimited photos on the cloud if you are a Prime member. It us unbelievable I need to go through a third party when both phone and computer are both Apple. Anyway, I am so disappointed....

Apr 5, 2020 8:01 AM in response to EIET

I had a somewhat similar experience getting started again. However, I just synced over and over again. It seemed like it was sort of getting used to working again after so long not having to do anything. I think it is all working now (knock on wood). I did not find starting over from scratch each time to be helpful (experience), but did start from scratch and then synced and synced and synced. Good luck, but I am not optimistic about Apple as I don't even keep track of the bugginess anymore but just try to live with it. Sort of like the old days with Microsoft when you had to reboot a lot. The difference is that when you rebooted windows it worked for awhile. Can't say the same for Apple.


Steve

Apr 15, 2020 7:45 AM in response to W Stephen Wilson

W Stephen Wilson

Hi Steve - sorry but I can only confirm the opposite. I have a couple of iPads and an iPhone, and all the syncs have worked perfectly since the last 2 updates. Only one set of folders for all photos (one master folder, and subfolders by year).


Knocking on wood here! Maybe you should switch the Photos sync off when you want to just add a book? I have only synched photos, so maybe books would mess that up. I do sync podcasts but just to my tiny iPod.


Best of luck to you too. So frustrating and unacceptable.




Apr 15, 2020 8:38 AM in response to Squiddz

So, I actually did a serious check on my theory of different devices. When I synced my iPad it diddled with the 10K photos like the iPhone did. Then I synced again and no problem. Then I synced with the iPhone and no problem. That theory shot. Don't know why it felt it had to do something with those 10K photos. Maybe I looked at my computer cross-eyed one day and it was getting even. Can't just do a book sync. If you turn off the photo sync, it takes all your photos off. Steve

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Very slow first iPhone and iPad photo sync over usb-a with Catalina

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