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Crackling noise/Feedback on Iphone 11 pro

Is anyone experiencing feedback/crackling sounds when making FaceTime, WhatsApp, or regular calls on iPhone 11 Pro? if so, what is the fix?

Posted on Oct 8, 2019 12:42 PM

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Question marked as Top-ranking reply

Posted on Oct 9, 2019 9:59 AM

I was speaking to someone on the phone he was on speaker and all of a sudden, this loud cracking sound started, lasted about 15 seconds, only I heard not the caller, it was horrible. This phone was too expensive to have an issue like this, Apple can you hear me......very concerned.


139 replies

Nov 19, 2019 12:52 AM in response to marioncaye

I have a new 11 Pro, and experience the same problem as described in this thread since day one. I have been talking to Apple support and got some additional things to try. The thing that "solved" my issue with crackling sound while talking over Bluetooth in the car, was turning off the WiFi on the phone. However, I had to do it in the settings, not in the control center.

This is obviously not a solution that I want to live with in the long run.

I don't know if it is a software or a hardware issue.

Currently I'm waiting for some feedback from the Apple support.

Nov 24, 2019 11:18 AM in response to sharen129

i have the iphone 11 and my wife has a 11 pro max. Recently we have noticed that there is crackling or static radio sound from the back panel where the motherboard is placed. the sound is feeble and can be heard when the phone is close to your ears in a quiet environment. The sound gets triggered as soon as you open an app or safari and when the phone is connected to the internet on wifi or LTE. disappointed that these expensive phones have these issues. Apple are you hearing out customer shouts about this crackling issues ?

Dec 1, 2019 12:29 PM in response to marioncaye

Well then bought my new phone recently and was facing the same issue, the distortion/crackling sound i faced it... and fortunately was able to find a fix turning off Volte and turning off bluetooth fixed my problem. Relax the phone is still great hats off to apple. Will be fixed soon in ios update i guess #appleinc4life

Dec 31, 2019 7:59 AM in response to marioncaye

Just got the new IPhone 11 Pro Max, and as soon as I played a video at about 40% sound I noticed this static/crackling sound. I can’t play music as that’s all I hear, videos same. Received a few phone calls this morning, via WhatsApp and regular, same issue. I’m incredibly disappointed as this seems to be an ongoing problem that Apple isn’t addressing. Rather just return it, since it’s a piece of hot garbage and it’s driving me crazy. Too expensive to have this problem.

Jan 9, 2020 8:06 AM in response to marioncaye

FOUND MY PROBLEM ... I was awaiting my new case, so I had left the plastic it came with on the front screen to protect it. until the case arrived. This caused a "crackling" sound from the speaker. Peeled back the plastic, the "crackling" was gone. Put the plastic back in place, the "crackling" returned.

The salesman at the Verizon store also suggested he had seen people put their permanent screen protectors on upside down covering the speaker opening resulting in similar "crackling" noise.

Jan 10, 2020 3:20 AM in response to JGard911

Hmmm, I wish it was that, I started this post the moment it hit me the very first time....then the crackling noise was gone, then it came back for one episode about 1 month later, this was in October....since then after many updates and no interference with covers, yesterday it came back, not as load but also with an added feature of hearing me echo....so static and echo. I was talking to someone who has an Iphone 7. It does not happen when I speak to a cell phone android. But I am bummed, because I thought maybe, maybe mine was fixed. I have the Iphone Pro Max 11, and have not switched out, still have my original I pre ordered.

Crackling noise/Feedback on Iphone 11 pro

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