Crackling noise/Feedback on Iphone 11 pro

I was speaking to someone on the phone he was on speaker and all of a sudden, this loud cracking sound started, lasted about 15 seconds, only I heard not the caller, it was horrible. This phone was too expensive to have an issue like this, Apple can you hear me......very concerned.

I have iphone 11 pro and since the day I bought it I have static noise and crackling during regular phone calls. Static is more evident at higher volume, but its present at lower volume too.

What is interesting is that I only get static and crackling when I talk with people on different carriers.

On the other hand, when I talk with people who use services of the same carrier as me, call quality is excellent, loud, clear, without any static and crackling.

i tried everything, reset network settings, did hard reset, changed sim card, issue still persists.

I took it to the apple store, phone passed audio diagnostics so according to them, everything is ok with my phone.

I am quite confused now. Is it software or hardware? IOS 13.2.2 update didn't fix anything, apple say that everything is ok with hardware. Is there a point to wait for another update, I just don't see other options at this moment.

Hmmm, I wish it was that, I started this post the moment it hit me the very first time....then the crackling noise was gone, then it came back for one episode about 1 month later, this was in October....since then after many updates and no interference with covers, yesterday it came back, not as load but also with an added feature of hearing me echo....so static and echo. I was talking to someone who has an Iphone 7. It does not happen when I speak to a cell phone android. But I am bummed, because I thought maybe, maybe mine was fixed. I have the Iphone Pro Max 11, and have not switched out, still have my original I pre ordered.

I got the same problem when I got my iPhone11. I went back to CostCo and got it replaced. Same issue persists with the new device. People on the other end complained of echo as well. It sure looks like majority of iPhone 11 devices are faulty.

I have experienced this issue as well while using my new iPhone 11 with Bluetooth connection in my car. It's a horrible high-pitched screeching sound that the person on the other end cannot hear (they say it just goes silent), but it's ear drum painful on my end. Interestingly this does NOT happen with my other cell phone, an iPhone 6S.

Apple, what is the fix to this issue?

I experienced the exact same issues back in december. After having to send my phone in and weeks of waiting I got it back with a note saying that none of the issues I experienced could be found but that the system analysis may have already solved the problem. Till now I have not yet experienced any crackling or echoes on speaker calls. Even though this is just ridiculous and sending phones in is an annoyance maybe it could help some of you since apple seems to completely ignore that something is clearly faulty.

I just got my iPhone 11 Pro Max 2 days ago and when I’m watching a video, playing a game or listening to music there’s a good crackling coming from the back beside the camera, it definitely sounds like a speaker ready to blow. I plan on taking it back to the provider in hopes that the issue isn’t present. This is ridiculous how many people are having this same issue. I haven’t switched my SIM card to my new phone yet as I’m waiting for a screen protector for it ( so the plastic is still on the screen lol ) so I don’t know if it does this during calls or not.

I just got the 11 Pro Max the other day. Upgraded from a 6s (although it doesn’t really feel much like an ‘upgrade’)

The first night I had it I was loading all my media, etc on it and played a video I took and noticed on half volume it sounded like a blown speaker on the top speaker. I could also feel quite a bit of air being pumped out by that speaker. Bottom speaker sounded fine. I didn’t have a case on it but did still have the plastic protector on it. Next morning called Apple to return it. For the insanely high price tag, it’s unacceptable. That day my case came in the mail. Put it on and noticed the distortion seemed to have gone away. I thought maybe the upper speaker has a higher output volume to make it through the case since the case covers the upper speaker but has a cut out for the bottom. Also did a system update. Read this thread and took my plastic off the screen. It seems to just come and go with no real reason I can pin down. I’m not even messing around with an exchange. Aside from the new camera (which is amazing) the difference between my 6s and the 11 Pro Max is difficult to notice aside from the (too) giant screen. If I had to pick one it’s the 6s. At least it has a dedicated headphone jack. Great idea! Take away functionality and call it an upgrade...and what’s with Apple not even responding to 500+ people here? I’m truly amazed as a long time Apple fan. No longer. My next phone will not be an Apple. That’s for sure. I’m using my 6s now to write this. That thing called the 11 Pro Max just makes me frustrated and angry with Apple. And I’ve been using Apple exclusively since 1994. I was even the head graphic artist for MacTech magazine. I can’t stay loyal to a company that just cares about money, not customers.

I have had the exact same issue from the moment I got my phone. I have an iPhone 11 Pro and use FaceTime extensively on a daily basis due to a long distance relationship. The crackling and the echo are only when I speak for the most part, but once they start there is no way to stop them. I have tried taking off my case, lowering the volume, flipping my phone upside down, and putting it on something soft to absorb sound. I went to the Apple Store three times, and they had no idea what the issue could be since all the audio diagnostics and system diagnostics came back with zero issues each time. I finally resorted to recording it on my Mac as proof, but so far I have been unable to get this fixed. It really is a deal breaker for me if this isn't addressed.

I know this is an old post. But I have this issue on my iPhone 11 Pro Max. Apple do not want to know about the issue as I recently discovered.....

I spoke to what I can only call an idiot. From Apple support. I’m no noob when it comes to technology and I know all the ******** they will ask me to try “first” such as restarts. Resets. Restores etc. All of which anyone with half a brain would know won’t work.

My phone is 2 months old and I had issues with it straight out the box. It jammed 7 times on the “requesting update” screen during setup. I had to force restart it every time before it finally downloaded the update. I recently contacted Apple about the issues I’m having and according to them (Bare in mind I told them what steps I took to try and resolve it resets blah blah....) the best come back they had was “try restoring the phone from fresh. No backup.

So basically delete all on the phone lose all your data. just to help them avoid dealing with it. If I’d said I’d tried that instead of a full device reset you know they’d instead have said “try a full device reset” normally I have no complaints about Apple but this idiot I spoke to clearly didn’t have a clue but wanted to keep me talking for his commission. I ended up cutting him off I have very little patients for people like that.

it is most definitely a hardware issue. As I found another issue also relating to sound. Using wired headphones with this 11 pro the sound skips every 15 seconds or so. And to back that up even further. My iPhone 7 Plus also had a sound issue that caused the phone to over heat. So much that the phone became unusable and I noticed this too when it was new and again Apple didn’t want to know. The only way I could keep it cool was standing a cooling fan in front of it which is outrageous.

im paying for this 11 so I’m not letting them fob me off this time with more ********. Another issue I have is my 11 pro keeps locking itself even when I’m using it. If I get a call and press answer the phone locks before Iv even got it to my ear cutting the call off.

None of these issues are normal and Apple can’t claim otherwise. And they also know none of the crap listed above will work to resolve it. The number of people having these same issues and ME doing a reset will fix it?! I don’t think so. Common sense the phones are faulty. And they shouldn’t be fobbing people off especially with brand new devices.

The crackling sound is present during FaceTime calls from iphone 11 to iphone 11 devices . When I call from my iphone 11 to a iPhone 8 or 6S . The sound and video is much clear . No crackling sound . Could this be fixed via updates Apple support ?

I have the iphone 11 pro max. I hear everyone fine - but people I talk with complain about crackling and voices on the phone when I use speaker phone.When I use headphones it goes away. i really prefer speakerphone. For this price - everything should just work!!!

I have the iphone 11 Max pro. I can hear everyone just fine; and I like to listen on speakerphone and do things around the. house during long conversations. BUT people have trouble hearing me. They experience a lot of feedback, hearing their own voice echo back to them; crackling, noise and voices in the phone.; it doesn't matter if they have an iphone, an android or a landline handheld. Same experience for most. On my end all is clear; but now I have to wear headphones or route the call through my watch or computer in order for callers to hear me properly. This is driving me nuts as I can't enjoy a conversation where I'm forced to sit absolutely still and I hate headphones - all headphones. For the price I paid for this iphone the speakerphone should work properly, or I should get a monthly discount - half off of my bill every month that I can't use the speakerphone comfortably.

Oh my gosh I just had it also, on the IPHONE 11 pro max...what is it?