Crackling noise/Feedback on Iphone 11 pro

I posted a while ago that I turned off Voice over LTE and the issue seemed to have gone. Can confirm now, months later, it remains gone. No issue at all now.

Surely a software update could rectify that then and they can stop pointing at hardware?

Got my phone in February. Last Friday (17 Apr 2020) it started making terrible sqwaking noises like a walkie-talkie for all notifications, music, ringing, if I try to use speakerphone... only the speaker I place to my ear works. I have to use a headset to avoid the sound or keep it on silent.

My provider couldn’t help, sent me to Apple Care, who is currently having me connect to my old desktop and restore my phone. I’ll let you know if it works.

Hey Marioncaye mines was making crackling noise but I went to the setting and LTE voice data and cut it off but come to find out I just got my pro max 11 and the crackling noise was the plastic blockin the speaker lol hope this helped you

You need to be careful what you say. Apple don’t seem to like the truth being posted they have removed every single post I have made apparently because the truth is only “speculation” to them. They can remove all they like the number of people who have the same issue is enough. Watch them ignore it though.

same I have iPhone XR and every time I call my friend or anyone the phone makes static noise interference I’ve been to 2 different Apple stores they ran bogus diagnostic tool which they said it’s not hardware I’m so disappointed.

please people give a bad feedback to Apple.

The iPhone XS worked fine and still does as my partner has it now but after a week of having the 11pro I am so disappointment and wonder why I spent £1.055 on a phone that doesn’t deliver. I’m also experiencing no connecting with 4G when not connected to my Wi-fi nightmare!!!!

Same problem. Purchased 11 Pro Max back in November and just started having to use Facetime daily for work, and I can barely speak to the other person with a loud popping/ cracking noise (they also hear it) and it's interfering with our calls so badly. It started doing this gradually, a little here and there and we would just hang up and call back. Now it's continuous. Thought I purchased apple care with the phone (know I said to add it!) but just checked my status and no apple care policy on this phone. So now I'm probably stuck with a defective phone that I'm still paying for.

Your not stuck with it. The phone still comes with an Apple warranty. These devices are clearly defective by manufacturer fault not user. So Apple have an obligation to honour that warranty regardless of what their “diagnostics checks” state. I have the same phone and mine is only 2 and a half months old. The issues I have with it including the same cracklings sounds it’s by far the worst iPhone I have taken.

You can’t contact Apple about it as they fob you off. And your ISP just tells you to go to Apple about it. I went through this exact same thing when I had issues with my brand new iPhone 7 Plus 2 years ago. Again out the box it was faulty. And they both kept passing the buck back to each other. And it’s exactly why I never take Apple care like their phones it’s a complete waste of money.

it's likely not your phone but rather the caller's microphone.

It always happens to me when facetiming with one particular friend.

I usually ask them to switch to iPad or use airpods, which instantly gets rid of the distorted sound in my case.

Next time it happens ask them to use a headset to test this out yourself

I have the same issue. Brand new iPhone 11 within 7 days had 4 different episodes of random crackling sound through a phone call or playing music. This was through my air pod pros, and my car audio. Appears to be Bluetooth situation, doesn't occur when I am on the actual phone. Also, doesn't matter where I am I can be in the middle of nowhere driving, in the office, or in my home. Anywhere, and it last about 20 seconds and goes away. It appears to not return if I at least reboot the phone. If I don't it happens more on a regular basis (daily) versus weekly.

Went to apple several times, they replaced my phone because I swore it was a defective phone since it was within 60 days of purchase it and it occurred so often. (side note, I had already attempted to delete/re add the blue tooth devices, brought it back to default settings, also did a clean sweep (started fresh) re did back up install, etc....nothing).

Apple gave in and gave me a new phone. We even did my install of the back up differently to truly prevent any old iPhone 10 settings from maybe causing the issue..

weeks later...happens again....

I've been reading and it sounds like this is happening a lot but no solution...? If it's not defective hardware, what software issue is causing this??

Small update.

i found what was causing my iPhone 11 Pro Max screen to lock randomly. It’s the auto lock feature on the phone itself.

I use a magnetic case which allows the phone to wireless charge without removing it. The case is in two half’s. The main cover can be removed leaving you with the rubber undercase. Oddly the case I have has magnets on the front too the part that covers the screen - No idea why.

i got so annoyed last week I got calls it cut off again and even trying to type a message it locked. So through annoyance I ripped the magnetic cover off. Leaving the rubber bottom on. And surprise surprise the screen stopped locking. I put the case back on. And again it started locking.

i know these phones are claimed to be built like bricks. But none the less I’m not risking it getting damaged because of one silly feature glitching on my phone.

So if you do use a magnetic case. Turn off the auto screen lock when you close the case feature. It’s really only there for laziness anyway the side button still locks the phone.

unfortunately still no further forward on the sound problem though. But at least I found the cause to one issue if it’s even at all helpful to anyone.

apple make these phones and Iv yet to see them reply to any one on here. Nice to know how much they value us customers isn’t it.

The crackling sound is present during FaceTime calls from iphone 11 to iphone 11 devices . When I call from my iphone 11 to a iPhone 8 or 6S . The sound and video is much clear . No crackling sound . Could this be fixed via updates Apple support ?

Even on maps and Waze this happens. Once in a while on both apps. I mostly use waze and thought it’s a Waze app issue but tried the apple maps and the noise is there too. Any fix yet. Thanks At least I am not alone. BTW. I am using XS Max.

Same with me.. i have iphone 11. I have tested it with youtube videos, Face time and direct call... this cracking sound can be observe everywhere. Specifically with youtube videos having loud music....its at all not bearable. I am trying to get replacement thru Amazon.

I’m having the same problem! I had iPhone since iPhone 1 , it never happened to me before! I kind of feel like I want my iPhone Max Xs back! It makes me cry sometimes that I changed to iPhone 11 max pro just to have the third camera but now I can’t talk to my family and friends that are abroad! I called Apple after trying everything that we could and spending like an hour a day on the phone they decided to change my phone, but I have the same problem with the new one! My internet speed is when tested 39-42mb upload and 350-450mb download so nobody can blame on internet! It should be working just fine! I have no idea what Apple did to mess up something that they had working fine for so many years! My sister also is having the same problem with her iPhone 11 Pro Max! We are the only ones in the family that changed to this iPhone model and we regret it deeply! Don’t buy it!