Crackling noise/Feedback on Iphone 11 pro

Is anyone experiencing feedback/crackling sounds when making FaceTime, WhatsApp, or regular calls on iPhone 11 Pro? if so, what is the fix?

Posted on Oct 8, 2019 12:42 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 28, 2019 2:51 PM

I have been to the Apple store in Amsterdam 3 days ago. They tested the phone and it appeared that 1 of the receivers was broken. Therefore they replaced the entire screen (which includes the receivers nowadays). Took 1,5 hour and everything works fine again.


139 replies

Nov 24, 2019 11:18 AM in response to sharen129

i have the iphone 11 and my wife has a 11 pro max. Recently we have noticed that there is crackling or static radio sound from the back panel where the motherboard is placed. the sound is feeble and can be heard when the phone is close to your ears in a quiet environment. The sound gets triggered as soon as you open an app or safari and when the phone is connected to the internet on wifi or LTE. disappointed that these expensive phones have these issues. Apple are you hearing out customer shouts about this crackling issues ?

Dec 31, 2019 7:59 AM in response to marioncaye

Just got the new IPhone 11 Pro Max, and as soon as I played a video at about 40% sound I noticed this static/crackling sound. I can’t play music as that’s all I hear, videos same. Received a few phone calls this morning, via WhatsApp and regular, same issue. I’m incredibly disappointed as this seems to be an ongoing problem that Apple isn’t addressing. Rather just return it, since it’s a piece of hot garbage and it’s driving me crazy. Too expensive to have this problem.

Feb 28, 2020 5:03 AM in response to marioncaye


SAME ISSUE!!

I noticed it from way back when I bought the iPhone 11 from the US and always thought that this was caused by dust and debris. Up until one day, I was in a car with my friends and decided to play a song on my phone because it was the newest and most expensive one between all of them. The speakers (front and main) were so terrible because of the crackling noise to a point were we could barely hear the song. I felt ASHAMED of having the phone with the highest price tag and the most powerful speaker present but still end up with sound that is worse than a 5$ Chinese speaker!!!

And what’s really frustrating is that till now, Apple hasn’t officially addressed the issue even though 400 people (only in this discussion) are experiencing this problem and

that a considerable number of people went to the Apple stores and notified Apple employees about it!!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Crackling noise/Feedback on Iphone 11 pro

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.