mac wont wake from sleep after Catalina upgrade
Upgraded to Catalina several hours ago. iMac has gone to "sleep" 4 times and each time failed to "wake". Had to do "hard reboot". Anyone else?
Upgraded to Catalina several hours ago. iMac has gone to "sleep" 4 times and each time failed to "wake". Had to do "hard reboot". Anyone else?
+All-
I contacted J5 create customer service and they said they had a work around until new driver is updated:
It worked for me:
j5create Customer Service (Support Ticket System - j5create)
Oct 15, 2:32 PM EDT
Hello Debbie
Before installing the latest driver software, it will require that we uninstall any currently installed j5create device driver first.
Please uninstall the driver software for the j5create USB adapter by doing the following:
1. Click on the desktop background
2. In the upper left-corner of the display, locate and select "Go" then select "Computer".
3. Select "Macintosh HD".
4. Select "Library".
5. Select "Extensions".
6. Find the following: "AX88179_178a", "MCT_trigger2.kext", "Trigger5Core.kext", "DJTVirtualDisplayDriver", "MCTTrigger6USB" and/or "MCTTriggerGraphics.plugin.
7. If any of these files exist, drag each of them to the trashcan.
After completing the uninstall process, proceed with the following:
Immediately after installing the device driver, please do the following:
Finally, after the computer has fully rebooted, plug the display adapter into a USB port directly on the computer, then connect the video cable into the video OUT port on the j5create adapter and into the video IN port on the display. Power on the display and ensure that the display is on the correct input mode, i.e. on VGA, HDMI, DVI. From here, on the connected display, you should see the desktop background and the display should now be ready to use.
However, if the display does not activate after everything has been connected, I recommend that you do the following:
Please be aware, If you are running the official release of macOS 10.15, we do not guarantee that this driver will allow for optimal functionality of j5create USB display adapter on your system. However, the driver being provided has been tested with the official macOS 10.15 Catalina release and we can confirm that the driver should allow for moderate functionality of the j5create device on macOS 10.15. Depending on your system specifications, you may experience general bugs. General bugs/glitches are to be expected with the beta driver, however we welcome all feedback!
Please let us know if you have any questions or concerns regarding to this matter!
-Kathleen
they should have emailed ya a chat transcript after the support session.. help up! we need details! lol
If they do, I will certainly share as much as I can. I haven’t received it yet.
Do you have a case/reference #?
Sounds like BaggerNorm had a good tech experience. I am about to get a scheduled phone call from Apple. I will mention BaggerNorm's experience and see if this Tech/Advisor can figure it out.
Can you give us the name of the file?
Glad you found a fix, but none of these files were on my Mac...maybe a fix will come soon. Thanks for posting
Well that's the only fix, though not ideal as you stated, that has worked for me - Thanks. My Mac will wake now, but if I select "Lock Screen" from the Apple Menu I cannot wake it.
Trigger5Core.kext
Can you still use your displays? when you deleted the extension?
I'm using a JCD543 and the dock works for power, for internet and I get one display (in addition to the MacBook display).
Yes...I have this problem too. Spent an hour with Apple support and no solution. Going to Apple store tomorrow for help
Did it work?
Yay!!! it worked!!! Thanks a bunch!!!
Thank you very much!
well I am still having issues.....grrrr on phone with Mac
mac wont wake from sleep after Catalina upgrade