mac wont wake from sleep after Catalina upgrade
Upgraded to Catalina several hours ago. iMac has gone to "sleep" 4 times and each time failed to "wake". Had to do "hard reboot". Anyone else?
Upgraded to Catalina several hours ago. iMac has gone to "sleep" 4 times and each time failed to "wake". Had to do "hard reboot". Anyone else?
+All-
I contacted J5 create customer service and they said they had a work around until new driver is updated:
It worked for me:
j5create Customer Service (Support Ticket System - j5create)
Oct 15, 2:32 PM EDT
Hello Debbie
Before installing the latest driver software, it will require that we uninstall any currently installed j5create device driver first.
Please uninstall the driver software for the j5create USB adapter by doing the following:
1. Click on the desktop background
2. In the upper left-corner of the display, locate and select "Go" then select "Computer".
3. Select "Macintosh HD".
4. Select "Library".
5. Select "Extensions".
6. Find the following: "AX88179_178a", "MCT_trigger2.kext", "Trigger5Core.kext", "DJTVirtualDisplayDriver", "MCTTrigger6USB" and/or "MCTTriggerGraphics.plugin.
7. If any of these files exist, drag each of them to the trashcan.
After completing the uninstall process, proceed with the following:
Immediately after installing the device driver, please do the following:
Finally, after the computer has fully rebooted, plug the display adapter into a USB port directly on the computer, then connect the video cable into the video OUT port on the j5create adapter and into the video IN port on the display. Power on the display and ensure that the display is on the correct input mode, i.e. on VGA, HDMI, DVI. From here, on the connected display, you should see the desktop background and the display should now be ready to use.
However, if the display does not activate after everything has been connected, I recommend that you do the following:
Please be aware, If you are running the official release of macOS 10.15, we do not guarantee that this driver will allow for optimal functionality of j5create USB display adapter on your system. However, the driver being provided has been tested with the official macOS 10.15 Catalina release and we can confirm that the driver should allow for moderate functionality of the j5create device on macOS 10.15. Depending on your system specifications, you may experience general bugs. General bugs/glitches are to be expected with the beta driver, however we welcome all feedback!
Please let us know if you have any questions or concerns regarding to this matter!
-Kathleen
i have new mac and new monitor, but does not wake up from sleep wit catalina
Good work, thanks. :)
Hi GeorgePad,
Thanks for the reminder, I've set it altogether, and It works fine for the past day. (I let my laptop long sleeps and no panic while wakening)
Cheers from Taiwan
Eugene
Hey, did you find out which one(s) of the mentioned files is(are) broken? And is this problem specific to 2019 - 16" MacBook Pro? Thanks for your reading.
Rain
Good work.
Same issue here after 10.15.4 update.
This weekend, my mac sleeped but dont wake up, even after reboot. I have to force use of the repair. But the sleep problem remains...
MBP mid-2012
LOL, and they're getting ready to move on to 10.16 already! :(
Well, I restored all my data and files with time machine from my old MacBook with Catalina.
I will try etrecheck, thank you.
OK.
Did you check this (Jan 16, 2020 4:58 PM in response to mlea29) out?
yes, user - myshoeisonfire - above tried a fresh install and got the same results. I didn't go quite that far, but I did try to reinstall with no luck and I have spent about 2 hours with support trying all of the things mentioned throughout this thread to no avail. Support did raise my issue to the engineers and they are scheduled to call me on Tuesday...we'll see. Results varied in safe boot where my problem reversed and Mac wouldn't stay asleep, but outside of safe mode my Mac locks up after about 10 sec of sleep on my account, and it takes about 2 min in an account I added to test this problem. My coworker has a 2018 MB and his update to Catalina worked just fine. I wish someone from Apple would jump on this thread and at least give us some news.
Trigger5Core.kext
Canelo8... As I explained in my original comment, I wasn't able to take notes as the tech was flying through all the different steps, actually three different techs, 2 chat sessions, one chatted command string, etc.
I only offered the comment to say that perhaps if you don't know how to fix it (which you obviously don't) it might be worthwhile to contact support and mention my situation.
Sorry (again) that I wasn't of more help, I don't utilize these forums enough to know what the proper protocol is, I guess next time I'll just keep my mouth shut so as not to bother you.
Thank you sir288! You saved my day : )
I bought a J5create docks and installed its driver last week. After that I upgraded the Mac OS to Catalina. Then the "wake up" issues started to happened.
The exact folder for J5create driver is Macintosh HD > Library > Extensions.
I deleted those three extensions and it works perfectly now.
P.S. I returned the J5create Docks few days ago as well 😂
Apple support scheduled a follow up call with me today after sending my info to the engineers...never called.
Apple just released an update to Catalina so I updated tonight and it didn't fix my Mac's failure to wake from sleep. Frustrating. As stated previously I have tried every option here short of erasing and reinstalling.
Do you have a display driver or docking/hub drivers installed, perhaps from previous use? This seems to be an issue most people including myself have found to be the problem for now. It seems a security issue that may stem from 32bit vs now all 63bit and not supporting these programs at all now (lost my entire Microsoft Office and other tools).
Chris
mac wont wake from sleep after Catalina upgrade