mac wont wake from sleep after Catalina upgrade

Upgraded to Catalina several hours ago. iMac has gone to "sleep" 4 times and each time failed to "wake". Had to do "hard reboot". Anyone else?

Posted on Oct 8, 2019 1:26 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 15, 2019 11:57 AM

+All-


I contacted J5 create customer service and they said they had a work around until new driver is updated:


It worked for me:



j5create Customer Service (Support Ticket System - j5create) 

Oct 15, 2:32 PM EDT 

Hello Debbie


Before installing the latest driver software, it will require that we uninstall any currently installed j5create device driver first.


Please uninstall the driver software for the j5create USB adapter by doing the following:


1. Click on the desktop background

2. In the upper left-corner of the display, locate and select "Go" then select "Computer".

3. Select "Macintosh HD".

4. Select "Library".

5. Select "Extensions".

6. Find the following: "AX88179_178a", "MCT_trigger2.kext", "Trigger5Core.kext", "DJTVirtualDisplayDriver", "MCTTrigger6USB" and/or "MCTTriggerGraphics.plugin.

7. If any of these files exist, drag each of them to the trashcan.


After completing the uninstall process, proceed with the following

  1. Click on the link below, from the link select "Download" to download the driver install file:
  2. https://drive.google.com/open?id=1PjCh4IlcJ6s7Y2UXRTC_6US8jDXxWbp4

  3. Open Finder, then select Downloads
  4. Locate and right-click on the file labeled as: "J5craete_...,,select "Open" then "OK".
  5. Select "Open" when prompted, then proceed through the installation process to completion, i.e. select "Continue", "Install", and enter your password when prompted.
  6. Select "Restart" to complete the installation and restart the computer.


Immediately after installing the device driver, please do the following:


  1. Open System Preferences > Security & Privacy > General
  2. From Security & Privacy, click the padlock icon in the lower-left corner, then enter your user login password when you are prompted for it. 

  3. -While the driver is being blocked, you will see a message stating"System software from developer "Magic Control Technology Corp.","Asix Electronics", "WEI LU SU", and/or "Philip Jordan" was blocked from loading.", and the option to select "Allow".

  4. Select "Allow" to enable our drivers from "Magic Control Technology Corp.", "Asix Electronics", "WEI LU SU", and/or "Philip Jordan"
  5. Note: If you have previously installed and allowed these drivers, you will not need to re-allow the drivers. Please proceed to step #4
  6. From, System Preferences > Security & Privacy, select the Privacy tab.
  7. Along the left-pane, locate and select Screen Recording
  8. Check-Mark the box for "DJTVirtualDisplayAgent"
  9. Click the padlock icon in the lower-left corner to save all changes.
  10. Click the Apple Menu icon, select Shut Down...
  11. After ~15 seconds, press the power button to power the computer back on.


Finally, after the computer has fully rebooted, plug the display adapter into a USB port directly on the computer, then connect the video cable into the video OUT port on the j5create adapter and into the video IN port on the display. Power on the display and ensure that the display is on the correct input mode, i.e. on VGA, HDMI, DVI. From here, on the connected display, you should see the desktop background and the display should now be ready to use. 


However, if the display does not activate after everything has been connected, I recommend that you do the following: 


  1. Disconnect/reconnect the video cable from/to the j5create USB display adapter.
  2. Open System Preferences > Display > Arrangement
  3. Check, then un-check, the option for Mirror Displays.



Please be aware, If you are running the official release of macOS 10.15, we do not guarantee that this driver will allow for optimal functionality of j5create USB display adapter on your system. However, the driver being provided has been tested with the official macOS 10.15 Catalina release and we can confirm that the driver should allow for moderate functionality of the j5create device on macOS 10.15. Depending on your system specifications, you may experience general bugs. General bugs/glitches are to be expected with the beta driver, however we welcome all feedback!

Please let us know if you have any questions or concerns regarding to this matter!


-Kathleen


225 replies

Oct 16, 2019 7:18 AM in response to TheRecruitingGuy

Chris, I have looked for the trigger.kext files that everyone had success with, but I did not have any of them. Other .kext files are present, but I have no idea what they are so I do not want to remove them. My only temp solution so far is to uncheck the "require password after sleep or screen saver begins". when unchecked it wakes from sleep, but not having a lock screen is not ideal.

Oct 16, 2019 7:21 PM in response to wstanfill

After a week of messing around with clearing boot options for SMC, and searching threads, I finally fix it. My Macbook Air 2014 would go to sleep (after the Catalina 10.15 install), and not wake up.


I fixed it by removing an old Citrix Receiver program and drivers from my mac. This Citrix receiver was garbage from an old 2015 program I would use for screen sharing. I tried to manually delete the app many years ago by going to Applications and moving to Trash, but this did not clean up all the other drivers and programs associated with it.


So I had to do a search in finder with specific Kind = System files and name = Citrix, then deleted all the files, and bingo, worked. I've tested many time now and I can't believe I F'ing fixed this. I can't tell you how much time I lost with the sleep mode not working. I was ready to go back to my Windows Thinkpad.


So, my understanding is there are many folks running into this issue, and it's most likely old 32 bit programs or corrupted programs. The trick is figuring out which ones. I was lucky to think of Citrix because the icon was loading in the toolbar, so I knew there was garbage out there that needed to be cleaned up.


My last resort was to do a fresh install of Catalina, which I might do when I have a few hours to spare.

Oct 18, 2019 12:52 PM in response to wstanfill

I found this response on another site. I've made these changes and it looks like it resolved the issue for me as well. Going to let it sleep for an extended period - but first few tests seem promising.


https://www.reddit.com/r/MacOS/comments/dg25hg/unable_to_wake_from_sleep_since_catalina_upgrade/

Edit: Issue is resolved. Apple engineering removed 3 extensions from /Library/Extensions then reset NVRAM

Trigger5Core.kext

MCTTrigger6USB.kext

MCTTriggerGraphics.plugin

Oct 19, 2019 10:22 AM in response to wstanfill

This keeps happening to me...call support they did a reset..(shift/control/option + power button 10 sec hold then power button)...testes sleep option and it woke up...but this was no my problem...it goes to sleep after not using for a few minutes when I shake mouse...the computer is on but my screen is black...I have to turn off to restart....did you do the NVRAM reset?

Dec 31, 2019 6:01 AM in response to alireja

I have similar issue with MacBook Pro 13" 2017 model. It was all working fine and while at work, I went on a break for an hour and when came back it was like dead. It was not responding any keypress and I tried everything I could. Next day I brought it to Mac repair Center (Dr. Mac in Chandigarh), they reconnected the battery and it started just fine. They said not to put it in sleep mode for long but same day on work it went in sleep and after 10 seconds I tried to wake it up but i was late so it was dead again. I called the repair center and asked them what they did to fix it since I was not in the situation to bring it back to them. They said to reconnect the battery.


I opened the bottom panel and reconnected the battery, it started normally. I turned off sleep mode on battery or power adapter. I am currently running macOS 10.15.2 and no idea if it's a hardware or software issue. I am hoping it's just a macOS glitch and apple will fix it.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

mac wont wake from sleep after Catalina upgrade

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.