PDF’s not opening in iOS 13.1.2

Stephane- which iPhone do you have?

Mine is a 7; I’ve been reading that some people with iPhone 7 cannot resolve the issue and had to upgrade their phone. Mine is less than a year old. If that’s the case I am switching to an android.

Glad yours is working now!

Got it. In my case (or cases, as I had the issue on my iphone and ipad), it was winzip. Deleting that app (which I don't use any more) cleared up the problem.

Maybe it is a good idea to delete all apps that I don't use.

This just mean one of the app install on your iOS is not up to date or comparable with the new iOS 13. Just have to see which app you can delete that will make iOS read pdf. The other option is erase and reinstall one by one. Of course that be very painful. Alababa is the app that most people have issue.

I tried deleting each App (I don’t have Alibaba) one by one as it was mentioned in the “open in...” suggestion when I clicked on the pdf attachment, until finally it said “open in....” and there was no app listed. No improvement. I’m having other problems with mail since the iOS 13.1.2 update as well, such as original emails not being shown in a reply. Mine is a refurbished iPhone 7, so I wonder if that is part of the problem. I spent the entire afternoon on the phone with Apple support the other day and will probably spend the afternoon at Verizon today.... and switch to an Android... has so many problems with my first iPhone 7 as well.

The issue is related to the list of apps that can be used directly to open files within applications mail or whatsapp

when you delete alibaba the acrobat was inserted to the list. Alibaba and acrobat start with letter “a”, and after deleting alibaba, acrobat is the next in the list if the your list is full

My wife had a similar problem. The solution was to delete the mail app (!!). Then reinstall it from the app store. Then go to the settings and set your mail accounts to active. It sounds risky to delete the mail app. We held our breath and did it.

We are experiencing the same issue with check stubs we email out to employees. No one can open the pdf docs on their apple devices. Not finding any connection to the Alibaba app, as we do not have that installed. Any other suggestions?

After restarting the iPhone the PDF that remained with the Centrelink logo went back to normal. I’ve also read that other third party apps can cause this as well and it’s a matter of deleting one app at a time.

I don’t have Alibaba app installed. But I have this problem. The pdf opens in mail but not in gmail. This is in version 13.1.3. Id was opening in 13.1.2. Hope Apple works on this ASAP. It’s a huge nuisance.

My wife receives regular PDF's from her Father's nursing home, when she updated to IOS 13.2 (iPad pro) the None of the PDF attachments display correctly. We do not have the Alibaba or Win Zip apps. She has airdropped the PDF to my iPhone 6 plus which has 13.2 as well, same issue. Works ok on my 8 Plus running IOS 12.4.1. It seems to me that Apple need to do some more work on this to sort this issue. Hopefully sooner than later.

As mentioned above, we don't have Ali express or Alibaba. Certain headings do not display correctly. The PDF does open.

It seems to me, with the new IOS Apple have changed something in the way it reads PDF's.

OMG!!!!! You utter geniouses!!! It worked for me to!!! Thank yous so much! Just delete the Alibaba App.

Man have I been struggling with this Bug the last few weeks. Oh i'm so glad you guys wrote your solution here!!!

IOs 13.2/Iphone X/Deleted:Alibaba.com & Aliexpress

Hi, I had the same issue. In my case the issue of not being able to open pdf‘s was caused by the Centrelink App of the Australian Government. Just deleted the App now everything works again as it should. Thanks for the hint on deleting the App. Apple must solve this issue asap, there seem to be several Apps that cause this issue.

Deleting WinZip is what fixed it for me. One thing I noticed (after the fact) is that the icon in the attachment was showing the winzip icon, so maybe looking at what icon is showing will give a clue too.

This worked also for me. It was too bad ! I use my iPad Pro with lots of PDF’s to setup and maintain document libraries (more than 3000 documents). Device became almost useless. Now, it is fixed. Lots of thanks. Take care.