iOS 13.1.2 notifications sound volume bug

Hello and welcome to Apple Support Communities, Laurentiu!

I understand you've noticed that the volume of notifications changes even though you've set it to not change, but it still does. I'd be happy to provide information to help you troubleshoot this.

You'll want to backup and restore your iPhone to factory settings, then test to see if the issue continues on a new setup:

How to back up your iPhone, iPad, and iPod touch

Restore your iPhone, iPad, or iPod to factory settings

If you determine that the issue does not continue after restoring to factory settings, you can choose to either restore from the backup or keep the new setup.

Keep in mind, the issue may return if you restore from the backup.

Thank you for using Apple Support Communities.

Enjoy your day!

Seems many of us are having sound issues related to a bug(s) with Apple Pay and/or Siri. See my thread below. On my Xs Max, notification volume works normally, however, the volume of the lock sound is tied to the volume of the media instead of the ringer volume. This bug is alleviated by disabling 'Double-click side button' within Settings > Wallet and Apple Pay'.

https://discussions.apple.com/thread/250764992

iOS 13.3 just dropped but did not fix my Apple Pay lock sound bug. We need to keep reporting these sound issues to Apple as it doesn't seem to be on their radar yet.

Same problem here.

I'm almost sure that certain system notifications sounds (eg: lock screen, messages, bedtime, etc.) are louder than set in Settings.

Even if adjusting the volume to minimum, the volume level is still loud.

iPhone 11 Pro, iOS 13.2

Hi Laurentiu,

Have you had any luck resolving this? I’ve had the same problem and it’s really frustrating. Recently it’s been switching back and forth. So sometimes the system volume controls my lock sound and sometimes the ringer volume controls it. I spoke with Apple and they said the former is expected behavior which makes no sense given the fact that two other phones in my household do not do this and also the fact that it is now switching back and forth. I tried resetting the settings and this only fixed the issue for two days before it started acting up again.

Omg!!! Finally someone who shares my issue!!!

I am trying to convince people, that this behaviour isn‘t actually normal.

My issue is, that my screen lock sound just doesn‘t sound when Volume at Control Center is set on 0%. And going up to 100% makes the sound go very loud. I have deactivated the option to use the volume buttons for ringtone volume, but it doesn‘t help.

Today, I‘ve discovered another funny bug. Using the camera app, which makes that click sound when taking a picture or this different sound on Night mode, it appears that Control Center Volume has an affect here, too. But this time, the it‘s not very loud at 100%, but only at 50%. Going up or down to 0% or 100% actually decreases Volume. As if 50% is the center of loudness...

I have factory reseted, forced and updated etc and nothing helped. No Apple Costumer Support or even Premium Reseller Assistant had a clue what‘s causing the issue and played it down. But this is a serious bug, which has to have a source!!!

I'm having the same issue - listening to music in the car via bluetooth the iphone 11 pro with 13.2.2 plays the pings and siri louder than the music which can, at times, mean a sound loud enough to damage my ears as well as the audio equipment.

I'm reluctant to try the icloud restore as I have never backed up to icloud and really don't want to.

Yea. I’ve never been a huge fan of using the cloud. I’ve also run into some issues completing the back up (gets stuck). So still dealing with the lock sound issue. I find that using Siri sometimes flips it back to normal. Still haven’t heard any feedback from Apple acknowledging it’s a bug and that a fix is being worked on. :/

Thanks for the update Laurentiu.

I’ve also found that when I have the problem, if I enable and disable Siri, it’ll revert back to normal. Sort of a weird work around that doesn’t always work, but I’ve had a couple of days with normal functionality.

How did you find out about the wallet fix? That’s a bit of a bummer for me since I use Apple pay a lot.

Any word on Apple yet if this is a know issue?

Hi,

I have the same issue on my IPhone 11 Pro on IOS 13.3

both actions didn't fix the issue by either: (1) going to Settings > Wallet and Apple Pay and

disabling 'Double-click side button',

or (ii) going to Settings >

Siri and Search and disabling 'Press Side Button for Siri'.

I reported the bugs to Apple , hopefully they will fix it in the next update.

So more specifically, here’s what has worked for me the last couple of times:

I have “hey Siri” enabled... so whenever the sound issue happens (lock sound controlled by system) I’ll try activating Siri by asking but any random question... it then fixes the problem. Sounds silly, but has worked in the last 3 occasions.

I do also hope Apple becomes more aware of this and works on the issue.

Hearing other people have this problem at least gives the reassuring feeling that it might be an iOS issue rather than a defective phone.

Unfortunately, the 13.3.1 update has NOT fixed my sound issues on my Xs Max. If I have both 'Press Side Button for Siri' and 'Double-Click Side Button' enabled in Wallet, then the volume of my lock click sound is messed up. If I disable one of these side button settings (either one), then the issue is 'fixed'. I currently have Siri side button disabled as I frequently use Apple Pay, however, I notice the inconvenience of not being to use Siri.

Thanks Laurentiu,

its been switching back and forth all day from working properly to improperly. I’m going to try a full reset with iCloud back up. I’ll post here if I have any luck.