iPhone Mail email intermittently truncated when replying or forwarding, so the email thread is missing

Office 365 and Exchange 2013/2016 users are getting intermittent truncated emails when replying or forwarding. This is affecting iOS 12 and 13 and all iPhone and iPad models. If the user doesn't notice the problem before sending the receiver only gets the header of the reply but no text body or previous threads. There is no root cause but it appears to be worse when the sender is on cellular and/or gets a lot of emails constantly and replies quickly. Please notify Apple if you're having this issue and encourage them to make a public posting about this issue. It appears to have started or gotten worse on or around October 4th

iPhone 11 Pro Max

Posted on Oct 15, 2019 2:46 PM

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Question marked as Top-ranking reply

Posted on Nov 18, 2019 11:41 AM

FYI... iOS 13.2.3 releasing today November 18, 2019


https://www.macrumors.com/2019/11/18/apple-releases-ios-and-ipados-13-2-3/


iOS 13.2.3 includes bug fixes and improvements for your iPhone. This update:


  • Fixes an issue where system search and search within Mail, Files, and Notes might not work


  • Addresses an issue where photos, links, and other attachments might not display in the Messages details view


  • Fixes an issue that could prevent apps from downloading content in the background


  • Resolves issues that may prevent Mail from fetching new messages, and fail to include and quote original message content in Exchange accounts


87 replies

Oct 23, 2019 11:20 AM in response to BPan115

Its true, its a hassle, as is manually highlighting content to be included in a reply. The real offense here is that such basic, ubiquitous functionality is broken. Same w the issue (if you’ve come across it) w the inability to edit, attach, or import (into apps) photos now, in iOS 13. Decades-old technology now broken like a champ by Apple. Just wow...

Oct 26, 2019 3:18 PM in response to Scott Ryder

Same issue for me and many of my colleagues at work. Forwarded email content is missing or truncated since the last iOS update. Emails show as sent twice and occasional duplicates in inbox as well. Not syncing. Emails look normal for me but all previous content is missing for recipients (challenging for my team to act on missing info). I’ve deleted and reinstalled multiple times. It doesn’t help. Why am I being penalized for having a new iPhone @apple? Where is the fix?


our corporate help desk team can’t fix it and have offered installing the IOS App and webmail. Neither are practical solution. I send and receive more than 200 emails a day - 50% plus from my phone. Do I need a new phone? It’s been weeks Apple.

Nov 7, 2019 11:56 AM in response to Scott Ryder

IOS 13.3 beta has been released, i don't think it will resolve the issues (:

Very disappointed in Apple. They have seen the problem on my iPhone with remote lookup.

Just a simpel answer, it is not our problem, you have to contact your Exchange Administrator.


So buy an iPhone, worth €1000,00 euros. You can hopefully make a phone call, but not from your car with bluetooth, mail is crappy. Have fun with the rest......


For € 1000 euro i can bay a few laptops with much more....


CRAP APPLE fix all issues

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iPhone Mail email intermittently truncated when replying or forwarding, so the email thread is missing

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