Bluetooth keeps disconnecting after update to Mac OS Catalina

Ever since I have updated to Mac OS Catalina, my bluetooth keeps disconnecting every 5-15 minutes.

This happens to my headphones, 1st gen airpods, Bose QC 35.

They still show up as "connected" in the bluetooth menubar, but I cannot see them under the sound output settings. The audio just shifts to the inbuilt speakers or USB-C/3.5mm speakers. I am usually sitting less than 3 feet away. The speakers have more than 50% battery. When I disconnect from bluetooth and add again, it works for another 5-15 min.

The 1st gen apple mouse also keeps disconnecting, but connects again after 20-30 seconds.

The apple wireless keyboard has no issue.


I am fully updated, have tried restarting laptop, turning off/on bluetooth, debugging bluetooth, removing all devices and adding again, changing the batteries on my mouse, but nothing seems to help.

Same issue on Macbook Air and Macbook Pro. One of them was updated, the other was clean install.


Help Apple. Come on guys, these new OS's are so buggy.

MacBook Pro 13", macOS 10.14

Posted on Oct 26, 2019 11:09 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 5, 2020 9:08 AM

I was able to fix this issue by restarting the coreaudio, bluetooth, and bluetoothaudio daemons. Open a terminal and run the following commands in order:


sudo killall coreaudiod
sudo killall bluetoothd
sudo killall bluetoothaudiod
sudo launchctl start com.apple.audio.coreaudiod
sudo launchctl start com.apple.audio.bluetoothd
sudo launchctl start com.apple.audio.bluetoothaudiod
63 replies
Question marked as Top-ranking reply

Feb 5, 2020 9:08 AM in response to gurbirgill1984

I was able to fix this issue by restarting the coreaudio, bluetooth, and bluetoothaudio daemons. Open a terminal and run the following commands in order:


sudo killall coreaudiod
sudo killall bluetoothd
sudo killall bluetoothaudiod
sudo launchctl start com.apple.audio.coreaudiod
sudo launchctl start com.apple.audio.bluetoothd
sudo launchctl start com.apple.audio.bluetoothaudiod

Apr 2, 2020 8:07 AM in response to leandrojne

leandrojne - It didn't for me either, but I took off each of the apps I use BT for - I used this https://freemacsoft.net/appcleaner/ to make sure there wasn't any remaining folders left behind. Restarted each time before moving to the next app. Skype for Business was the problem for me, it's been perfect for a few days now - haven't reinstalled SfB though. Hope that helps.

Jan 29, 2020 2:05 PM in response to RicardoOliveira

Hi,


It happens to me 100% of the time if I try to engage the microphone with any Bluetooth headset with any application. The fastest way to test it is to connect your bluetooth headset, and then go the Sound settings, and then Input. If Bluetooth headset is selected, it will disconnect and reconnect.


It looks like macOS is telling the headset to switch between an actual phone call and just simply being a digital input device. It gets confused and then disconnects.


I have a MBP 2015 13"


Ben

Feb 11, 2020 1:13 PM in response to briascoi

As you are fresh to the thread it is difficult to suggest a fix when you have tried everything.

Assuming you have reset NVRAM, SMC and booted into Safe Boot at least once then before you either reinstall clean or revert to Mojave you could install Etrecheck, give it full disk access then attach the report here.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Bluetooth keeps disconnecting after update to Mac OS Catalina

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.