NAS Access in Catalina issues

Since upgrading to Catalina my access to NAS shares is problematic.


I have a QNAP NAS unit, with APFS and SMB (1/2/3) enabled.


I can see the NAS in finder under 'Locations' but when I click on the NAS I get 'connection failed'. Using 'Connect As' does nothing at all.


I manage to connect using 'Connect to server' with the command: afp://NASNAME(AFP)._afpovertcp._tcp.local


It asks me which 'share' I want to connect and all works well.


If I then go back through finder to the same share I get the same 'connection failed' issue, even though the mounted share shows on my Desktop.


Any ideas please?

Mac mini 2018 or later

Posted on Oct 28, 2019 4:06 AM

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Question marked as Top-ranking reply

Posted on Feb 5, 2020 11:53 PM

I was having this problem with Catalina and my Synology, and this article solved it for me.

https://www.techarp.com/software/macos-catalina-nas-failure/

The Cause Of The macOS Catalina NAS Connection Failure

From what we can tell, this issue is happening because Apple apparently dropped support for SMB1 and SMB 2.0 in macOS Catalina. With many NAS defaulting to SMB1 for compatibility reasons, users will immediately lose the ability to connect once they upgrade to macOS Catalina.

 

The Fix:

  1. Log into your NAS
  2. Go to Control Panel > File Services.
  3. Under the SMB section, click on Advanced Settings.
  4. In the Advanced Settings pop-up, you will find that the Maximum SMB protocol is probably set to SMB1.
  5. You need to set the Maximum SMB protocol to SMB3.
  6. Now, this is not necessary, but while you are here, you might as well just set the Minimum SMB protocol to SMB2 and Large MTU.
  7. Then click Apply at the bottom of the Advanced Settings pop-up to save the settings.

 

I did it and my Synology NAS access from Catalina has been rock solid for the last 48 hours!!!!

 

Similar questions

312 replies

Dec 15, 2019 9:53 AM in response to Stollentroll

> that the issue could be due to Catalina dropping support for previous SMB protocols.


I tried a while back to enable only SMB1, or SMB2, or SMB3 on the NAS, but this did not help. Also, the issue goes away (for a little while only -sad!) after a fresh reboot, so it cannot be related to dropping a protocol, otherwise the issue would be present always.

Jan 12, 2020 11:17 AM in response to JPG_master

UPDATE:

Fresh Reboot in Mac.

Reboot of Router.

Disalowed SMB1 on Synology.

Connected to NAS-Share with smb://<user>@<nasname>.local , selected 19 Files ( PDF, 1 JPEG ) on share. Dragged them down to local folder ... super.quick

switched on NAS to subfolder and back, selected same Files to pull down on local Folder ... FINDER HANGS.


So the guys need to FIX the networks and probably FINDER Behavior as well => "Finder doesn not react"


I go down to the cellar and reactivate my 16bit Computer now.


Jan 13, 2020 12:31 PM in response to bsanders44

I am so much with you.


And to me it appears so much inacceptable ... i somewhere her did write the same, saying: my 4k Bugs MacBook Pro is Slower than my Old of 2006 running El Capitan.


Furtermore it not anymore a concept: MacBOOKs NEED Storage ... and this is a NAS.

As ths Issue is with many NAS, it is the same behaviour as if Bentley does not care if Tires and Wheels not anymore fit on their cars .. user Issue: You do not need to drive, you can sit inside and have it warm. More dependent is, we sell you a music stream running on your bentley audio installation

==> WRONG Attempt.


Should we create e.g. a Facebook side and Post that stuff and invite as many poeple around the world we know?


Jan 14, 2020 8:33 AM in response to bsanders44

exact and so this is not an option and also not a workaround.


As said, my Mac FIND the NAS but they lose performance with preview. Disabling the preview option makes it faster.

But still, something as per each access of NAS stored files makes it slower and slower


==> Preview is buggy ( QuickLookGui or so process hangs )

==> Network layer on Catalina is buggy


DEAR APPLE GUYS, I LEARNED, YOU CHECK THE BLOGS.

SO PLEASE BE SO KIND TO PICK THIS UP ... THIS IS A SYSTEMIC ISSUE.


PLS CHECK BLOG other than this AND YOU FIND EVIDENCE.


Jan 14, 2020 12:58 PM in response to ropstop

It seems the problem has gotten worse with 10.15.2. It used to be I had show-stopper issues on my MacBook Pro but no real problems on my iMac Pro. After updating, nothing got better for my MBP, but I can no longer trust that my NAS connections will remain stable enough for my video editing software (Davinci Resolve) on my iMac Pro. It's TERRIBLE.


I was already more than halfway inclined to get a Threadripper system instead of a 2019 Mac Pro for 2020, but gosh, if something as as simple as a NAS no longer works with the OSX ecosystem, there's absolutely no reason to remain on Macs of any kind.

Jan 14, 2020 4:31 PM in response to Tom Hodgson

Alas, I've tried flushing my DNS cache but the issue returns. I'm glad you were able to at least get your backups to complete, but the issue comes back for me after 2-3 hours from rebooting.


Perhaps the clever moderator who is deleting many of the posts here can do something productive and try to get an ETA on a fix from Apple? This is a MAJOR bug in Catalina that is rendering Macs unusable on networks with a NAS, and we need more information, not censoring and less information.

Jan 15, 2020 3:22 PM in response to stoobloo

I have been having problems with my NAS (QNAP TS-231P) on my MacBook Pro (mid 2014) running Catalina 10.15.2. Clicking on my NAS on the sidebar or via Network gets me a "Connection Failed" and a "Connect As ..." button that does nothing. Connecting via AFP and the NAS network address works temporarily, but the problem keeps coming up. Before 10.15.2, my NAS got along with my Mac just fine. Basically, the same story repeated many times in this thread.


I can log in to my NAS management software on the MacBook via the web interface. All of its software is up to date.


I also run Windows 10 (on an older Mac Mini) and it gets along with the NAS just fine, no changes. So, Apple, I think this one is on you. Please fix soon. This problem is very annoying.


Thanks.

Jan 16, 2020 11:46 AM in response to jmow

> I'm downloading 10.15.3 beta2 now. Will report later.


Nope, unfortunately. Seemed better for a while, switching user, connecting disconnecting, standby resume, but when turning Wi-Fi off and then back on, the sempiternal "cannot find directory" dialog came back again.


But... there seems to be some progress: I now always see the NAS in the side bar and, when I click on it, the NAS directories. I'm also now always connected to the NAS. And when I press disconnect (yes, that button now works again!), the Finder reconnects automatically.


So, not quite there yet, but some good steps in the right direction. Keep up the good work Apple!

Jan 17, 2020 1:11 PM in response to stoobloo

Having the same issues for some time...


I can connect via Finder -> Go -> Connect to Server ... but it doesn't stay connected. Clicking on Connect as... doesn't work like others have mentioned. Restarting the iMac used to fix this issue but that isn't working anymore though I haven't made any changes. Force-quit of Finder also used to work before but that has stopped working as well. So none of the workarounds are really work arounds. Flushing the DNS cache also has no effect.


Somehow TimeMachine continues to be able to back up to the NAS shared folder for me which seems interesting. Keeping my fingers crossed because I don't know when that will stop as well (like the previous workarounds for Finder that stopped working). Really waiting for Apple to fix this.

Jan 21, 2020 6:00 AM in response to stoobloo

Hello,


+1 to this issue. I manage a small design team with a Promise Pegasus RAID drive attached to a Mac Mini on our network.


Since upgrading to Catalina, the ability to connect to the Mac Mini via Finder 'Connect As…' results in a Failed message.


We can still connect via Connect to Server (Apple + K) but given how often we need to save or open things on the shared drive, it's very frustrating.

Jan 21, 2020 4:48 PM in response to stoobloo

This issue has been getting steadily worse for me. Now my NAS no longer shows up automatically in Finder, even though Bonjour is on. Instead I have to use the Go >> Connect to Server route, and manually connect. The connection is even less stable now, to the point where my TimeMachine backup hangs and never completes. Restarting the computer and even the NAS is no longer clearing the issue. Clearing the DNS cache doesn't help, nor does any other "workaround". My computer is completely unstable on any network with a NAS, and I have to restart constantly as apps that seemingly have no relationship to the NAS hang and cannot be restarted.


This is a SHOWSTOPPER issue, as it not only undermines the stability of OSX, but it jeopardizes user data. There are only so many times that a connection can be improperly broken while running a TimeMachine backup or accessing/updating a remote Photos library before the target data becomes corrupt.


FIX THIS APPLE!

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NAS Access in Catalina issues

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