iOS 13.2 WHATSAPP push notifications problem

Hello,

I have an iPhone 6s and I am having the same issue. It seems after iOS 13.3 upgrade whatsapp is being killed in the background after some time. Hence No notifications or calls are being pushed.

It seems this bug only happens to older phones. I have an iphone 11 without issues.

Apple please assist in solving this issue

Just out of curiosity, when you migrated to the new iphone, did you transfer data from your previous iPhone?? I’m asking this because I’ve read that the problem with the push notifications might be solved by restoring the iPhone to the factory settings but it wouldn’t work if you apply the back up later.

I have an iPhone SE and updated to iOS 13.3 not long ago. I can’t really tell if this problem started as soon as I updated to iOS 13.3 but the it started last week or max two weeks ago. At first I thought it was only with WhatsApp but I just realized that it’s also happening with facebook messenger. I only receive the messages when I open the apps.

I read on some forums about this problem happening in the past and that the only solution was to reset the iphone to its factory settings and not applying any backup or the problem would come back again. But I wouldn’t like to loose everything by trying this.

What to do??! Apple, please do something or tell us what the solution is!! :(

UHHHMMM, Solved ???

I changed the message sound, changed the default (notice) don't know te English name, to "Bel"for messages and "Aurora" for Group messages and noticed I got push messages again, ? tested it several times and it works for me...

Can anyone test this and confirm ??

I have done no updates, or anything, just changed the sound message..

I cant believe this simple solution is real, but if anyone can confirm it would be nice...

Alexa

UHHHMMM, Solved ???

I changed the message sound, changed the default (notice) don't know te English name, to "Bel"for messages and "Aurora" for Group messages and noticed I got push messages again, ? tested it several times and it works for me...

Can anyone test this and confirm ??

I have done no updates, or anything, just changed the sound message..

I cant believe this simple solution is real, but if anyone can confirm it would be nice...

Alexa

I previously tried reinstalling apps which didn't resolve the issue.

However, recently I've tried that again and it has worked.

The only potential difference this time around that I can think is that I did a reset on settings at some point, so perhaps try doing a reset and then reinstalling the app

I have the same problem since last upgrade iOS 13.3. I don’t get any push notifications from any app whatever is, WhatsApp instagram Facebook. Have you solved the problem? It’s around 2 months and there is no solution it’s embarrassing this behaviour and the less quality from Apple

Same problem here since 2 months ago. Still waiting for a fix from Apple. So disappointed by Apple lately, quality is definitely not what it used to be.

Why is it not fixed yet? Are you trying to force us to upgrade our phones? I'm considering it actually, looking at Android ones this time.

Hey everybody,

I know this is not the best solution. However I called Apple support and they gently guided me doing a whatsapp re installation from scratch

Firstly, I did a backup in iCloud. after re installing it I restore the backup from the cloud and pushes started coming normally.

I m using an iphone 6s with ios 13.3.

Best luck everyone!

Hi,

I have an iphone 6S and I have been having the same issue - push notifications & call would not make it through, unless I open the app. This applies to most of apps: Facebook Messenger, Viber...

I have tried updating the apps, force restarting the phone... but it does not seem to help.

I have hopes that the new software update will help it - will try it tonight, but it seem that it did not help some of you.

If you have found a solution, please share!

Thanks,

Corina

definitely Apple’s quality and support for older devices has gone down! May be it’s a strategy to force users to upgrade!

When I spoke to Apple support they didn’t even had any complain registered about the issue! And the support rep was unable to find this discussion on community.

What I would suggest all of you is that call Apple support and register a formal complain so that they have a case to work on. Refer them to this discussion forum and hope they will fix the issue quickly!

I have the same problem even before my phone is updated to iOS 13.3.1. I managed to solve the issue by doing a master reset on my phone.

Please remember to back up your iPhone beforehand.

After resetting, my whatsapp works as normal!

I have the same problem I only receive whatsapp notifications when I open the app, I donn’t receive any WhatsApp notification when the phone is locked,

push notifications is not working with WhatsApp, I have iPhone X, IOS 13.3.1

Resolved for iphone 8 by reset all settings!!!

I also faced this problem after I updated my whatsapp to latest version a week back. Then I contacted Whatsapp support who responded it to be an issue with my iphone 8. Suggested to reinstall whatsapp. I did not want to do it.

So I went ahead updating the iOS - updated to 13.3.1 couple of days back. That did not solve the problem either.

Lastly reading the responses on this discussion... i decided to Reset All Settings. Luckily that has resolved problem for me.

General > Reset > Reset All Settings

This will restart your phone and remove your existing settings, apple pay cards etc.

I have same issue, Connection to whatsapp web drops when app is not open on Phone, messages and call will only receive when App is open on Phone. I tried by resetting my phone still no luck. iOS 13.4.1 is the software version on my iphone 7