iOS 13.2 WHATSAPP push notifications problem

Since i upadated my IPHONE 7 to iOS 13.2 i didn’t receive WHATSAPP push notifications. My device receives WHATSAPP message only when i open the app, if i don’t enter into WHATSAPP i don’t receive new messages. I checked all settings and everything is ok. Someone has this problem? How can i solve it?

iPhone 7, iOS 13

Posted on Nov 2, 2019 12:18 PM

Reply
Question marked as Top-ranking reply

Posted on May 21, 2020 4:59 PM

After months of trying, I finally found a way to resolve this glitch. Everything else didn’t work for me previously. Contacted Apple and WhatsApp to no avail. Anyway, try the following:


  1. Download WhatsApp Business.
  2. Port your account over to WA Business (click continue after opening the app) without deleting the normal WhatsApp.
  3. Try to get someone to test send a few messages to your number. WA Business should push out the notifications.
  4. Delete your normal WhatsApp and restart your iPhone.
  5. Re-download and reinstall the normal WhatsApp from the App Store. Open the app and allow porting of info to take place.
  6. And there! Notifications should come in as per normal again on your normal WhatsApp!!!
  7. Delete the WA Business app if you have no use for it.


Good luck!!! 🥰🥰🥰

142 replies

Mar 14, 2020 6:26 PM in response to alessio244

Resolved for iphone 8 by reset all settings!!!


I also faced this problem after I updated my whatsapp to latest version a week back. Then I contacted Whatsapp support who responded it to be an issue with my iphone 8. Suggested to reinstall whatsapp. I did not want to do it.

So I went ahead updating the iOS - updated to 13.3.1 couple of days back. That did not solve the problem either.


Lastly reading the responses on this discussion... i decided to Reset All Settings. Luckily that has resolved problem for me.

General > Reset > Reset All Settings

This will restart your phone and remove your existing settings, apple pay cards etc.

May 23, 2020 9:40 AM in response to Veron3218

I feel like I'll jinx it by even posting this, but...I tried this last night (switching to WhatsApp Business and then switching back) and so far, it has actually worked for me. I'm getting push notifications again (for WhatsApp at least -- other apps that have had the issue, like Outlook and Slack, are still not getting them but I don't care as much), and the desktop app is working again without WhatsApp needing to be active on my phone. Thank you!!


I have been trying to back up WhatsApp to the cloud, which is ALSO broken for me (I made another post about that issue over here: https://discussions.apple.com/thread/251382818), and I'm still not able to do that, so I haven't been able to try deleting and reinstalling WhatsApp because I would lose all my posts. But letting WA Business "hold" my data for a little while was a great workaround.

Jan 14, 2020 1:05 PM in response to fossycrevo

UHHHMMM, Solved ???


I changed the message sound, changed the default (notice) don't know te English name, to "Bel"for messages and "Aurora" for Group messages and noticed I got push messages again, ? tested it several times and it works for me...


Can anyone test this and confirm ??


I have done no updates, or anything, just changed the sound message..


I cant believe this simple solution is real, but if anyone can confirm it would be nice...


Alexa




Sep 1, 2020 7:59 AM in response to alessio244

 Force Restart Your iPhone

If the WhatsApp notification is not working, the best thing you can try to fix WhatsApp notifications on iPhone in iOS 12 is to force restart your device. For this, just press and keep hold the "Sleep/Wake" and "Home" (Volume Down button for iPhone 7 and iPhone 7 Plus) buttons for 10 seconds simultaneously. When you find Apple logo coming, release the buttons and the device will restart. This will probably fix the problem.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iOS 13.2 WHATSAPP push notifications problem

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.