iOS 13.2 WHATSAPP push notifications problem

UHHHMMM, Solved ???

I changed the message sound, changed the default (notice) don't know te English name, to "Bel"for messages and "Aurora" for Group messages and noticed I got push messages again, ? tested it several times and it works for me...

Can anyone test this and confirm ??

I have done no updates, or anything, just changed the sound message..

I cant believe this simple solution is real, but if anyone can confirm it would be nice...

Alexa

Kindly check your wifi router setting.

I too had the same problem, I have changed the router setting and it is working fine.

BR

Ananthakrishnan

Just out of curiosity, when you migrated to the new iphone, did you transfer data from your previous iPhone?? I’m asking this because I’ve read that the problem with the push notifications might be solved by restoring the iPhone to the factory settings but it wouldn’t work if you apply the back up later.

Hi!

I've replayed to Veron3218's post (https://discussions.apple.com/thread/250814508?answerId=252684630022#252684630022)

Just follow the steps and hopefully will help you as well.

It's about WhatsApp Messenger and WhatsApp Business Apps.

And yes, I have iPhone 7 128 GB just for the reference. Now all works fine: push notifications on the phone and on Apple Watch as well as web.whatsapp.

Good luck!

I have exactly the same issue,

iPhone 7, updated to iOS 13.2 and now I don't receive push notifications for WhatsApp messages.

Have to open the app to see messages come through.

Additionally I noticed that using WhatsApp in a web browser is also broken. It will work if WhatsApp is open on your phone, but the second the screen turns off and the app moves into the background, the connected with the web browser is lost and you can't use it anymore. This is different to how it previously operated.

I have heard reports of iOS13 closing background apps much more quickly than previously, perhaps this is an extreme case.

It’s not. I have the same issue and thought originally that it was a WhatsApp issue and deleted and reinstalled. It didn’t solve the problem. But I am also not receiving Instagram, Facebook, or Snapchat notifications. I’ve reset my network settings and reset all my settings. It was inconvenient because I had to fix all the location settings and Redo my faceid again. But after all this, I am still having issues.

I have an iPhone SE and updated to iOS 13.3 not long ago. I can’t really tell if this problem started as soon as I updated to iOS 13.3 but the it started last week or max two weeks ago. At first I thought it was only with WhatsApp but I just realized that it’s also happening with facebook messenger. I only receive the messages when I open the apps.

I read on some forums about this problem happening in the past and that the only solution was to reset the iphone to its factory settings and not applying any backup or the problem would come back again. But I wouldn’t like to loose everything by trying this.

What to do??! Apple, please do something or tell us what the solution is!! :(

definitely Apple’s quality and support for older devices has gone down! May be it’s a strategy to force users to upgrade!

When I spoke to Apple support they didn’t even had any complain registered about the issue! And the support rep was unable to find this discussion on community.

What I would suggest all of you is that call Apple support and register a formal complain so that they have a case to work on. Refer them to this discussion forum and hope they will fix the issue quickly!

After updating to iOS 13.4.1 still the problem with WhatsApp messages and calls notification not working. I am not really sure if I back my messages to the iCloud and deleting the app to reinstall later will resolve this issue. I think this a problem with iOS with Application running in the Background. again this is not for me to figure out Apple needs to get there brains together. It is really bugging me too. People sends me messages and I am not really aware of until I check the app. It should not work this way.

I'm so relieved to find this thread as I've been googling this issue for two days to no avail. My WhatsApp push notifications suddenly stopped working yesterday, and the desktop app will only work when I have WhatsApp actively open on my phone, showing on the screen. If I don't do that it says "phone not connected."

I have a 7 that's (now) running 13.4.1. I updated yesterday in trying to fix this issue. Other things I have tried are: Updated WhatsApp to the latest version. Restarted the phone. Made sure background refresh is on. Made sure notifications are on both in Settings and in the app. Made sure DND is not on. Turned off and on wifi. Turned off and on cellular. Logged out of and back into the desktop app. Deleted, re-downloaded and reinstalled the desktop app. Reset network settings. Reset ALL settings. Really the only thing I haven't done is deleted and reinstalled WhatsApp on my phone, and I'm very hesitant to do that because I think it will erase all my chat history.

I'm relieved that this is at least a known issue, but I'm extremely bummed to see that it's been a full 6 months and there's no fix. ESPECIALLY now in lockdown I chat with my friends a lot and it's making me crazy to have to manually open the app and check if there are any messages. I keep missing stuff and it stinks. I also use the desktop app the majority of the time and it's basically useless now.

Thanks for being there, other 462 of you who have this question too.

I have the exact same problem. I have to open apps in order to receive notifications. It happens with all the apps I use (Whatsapp, Viber, Messenger and etc.) Issue occurs both on Wifi and Cellular. I have iPhone XR with latest iOS.

Interesting part is I tested other iPhone users, using different iOS versions and they have same problem.

I tested this on my iPhone 5s too (running iOS 12 version) and same issue there. I just do not understand. How can it be iOS bug when other iOS versions have same problem? Even older ones?

Did you find any fix?

I too face this issue. I have rebooted my iphone and also reinstalled the ios 13, but i doesn't fix the issue.

Kindly contact your service provider to change the wifi configuration settings.

Please try this, it had worked for me. Now its working fine.

Thanks and regards

Ananthakrishnan

This is from the last WhatsApp software update. Read it on the App Store.

On my xs max; no email, Facebook, Messenger, Whatsapp or Instagram notifications works. Once i open the app (any of them) notifications comes. So it is obvious an ios 13.2.2 problem. Very frustrating