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Cannot Sign-in to Music and TV App after Catalina 10.15.1

Hi All, I tried to sign into Music and the new TV app on my Mac and I don't seem to be able to get in. I get two different error messages could not connect to the iTunes Store "unknown error (1001)" and "unknown error (11556) make sure your connection is active? Does anyone else have this issue or tips on how to solve it? 😊


MacBook Pro with Touch Bar

Posted on Nov 3, 2019 1:05 AM

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Question marked as Top-ranking reply

Posted on Nov 11, 2019 4:13 AM

Hi all

Finally found solution without deleting your account. Thanks to Serge Rosenthaler for his reply on another post.

1) sign out of iCloud on your Mac

2) Open Terminal & use the following commands:

sudo -v

***Enter Your Mac Password***

killall -9 accountsd com.apple.iCloudHelper

rm -rf ~/Library/Accounts

killall -9 accountsd com.apple.iCloudHelper

3) restart your Mac

4) Open Music App & sign in to your account (You should sign in to your account)

5) Check your TV & Podcast Apps (You should sign in to your account)

6) Open System Preferences & go to iCloud (You should sign in to your account) just activate iCloud Drive

The post contain solution

https://discussions.apple.com/thread/250828009




162 replies

Nov 17, 2019 6:34 PM in response to BertieO

I can not either, even after clean re-install 2 times, tried 2 different user accounts, same apple id. appletv will sign in but will ask for apple id password each time , but Apple Music will not work at all. Apple Arcade is fine and so is App Store.

error code 11556 with iTunes. I have Mac book air, all started when I did a clean install. all was good prior to clean install and Catalina installed.

Nov 20, 2019 6:58 PM in response to ChrisWins

Such a hassle, there should be zero reason why this has to happen. Serge's Terminal steps worked for me, and they aren't that difficult, just spent the last 2 days trying to figure it out on my own before I finally found this thread.


I tried it 3 times and it didn't work, finally, I noticed that after I rebooted and logged into my user, I was still logged into iCloud. Logged out of iCloud, performed the steps in Terminal and was finally able to log into Apple Music.


I always install new OS on my MBP to test before installing on my main iMac, Catalina has been the worst experience in a long, long time.

Nov 21, 2019 8:27 AM in response to Hunter_I

The key term there being backlog. I've recently had notices about iTunes bugs from 6 or 7 years ago telling me that Music has replaced iTunes (you don't say?) and that I should close my bug report. At least one that I've looked at so far is still an issue in Music. So much for the code being written from the ground up. Export a .m3u playlist where there is a track that has % in the song name, artist, or album (and thus forms part of the file path) and then import that list - the entry isn't imported.


tt2

Nov 21, 2019 10:33 AM in response to Hunter_I

Hi all,


When I used it, I didn't get the end message "no matching processes found". So to be on the safe side, I went through the process again. The second time I got an error message halfway through, so I left it at that. Despite this, the process still worked - presumably because the code was sufficient the first time, even though I didn't get the end message.


Cannot Sign-in to Music and TV App after Catalina 10.15.1

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