Cannot Sign-in to Music and TV App after Catalina 10.15.1

I'm having the exact same issue. Was on call with Apple support and really no help from them. They had me reinstall MacOS and the issue still remained. Created a new admin user and nope still doesn't fix it for me. *sigh I give up. Apple please fix this issue! I'm on a brand new 2019 Macbook Pro that isn't even a month old. I feel like they screwed up somewhere when they got rid of iTunes.

Contacting apple support about this was pretty useless

I juggled between apple tech support staff for an hour playing the "let me transfer to technical staff" game and none of them knew the problem/solution nor did they wanted to admit it was a bug. Despite the fact that I mentioned I am chatting through same machine, I was asked to troubleshoot internet connection. And when they could not understand the meaning of errors in screenshots shared, I was then told to reboot the system in safe mode which would obviously disconnect the chat and the baton passing game carries on.

Hi All,

bert.powell reply is not solution to the problem. Create New user & move all your data & setting is a big headache. The solution is to wait Apple to fix this problem through urgent update.

Yup, exactly the same issue. Did a clean install of Catalina and Apple Music is not letting me log in. Even the iTunes Store gives me an error code and won't connect. Hope there is a fix to this soon, I would like to listen to my Apple Music Subscription on my Mac please.

Same for me.

Unable to log in music / tv / podcast app.

Tried reinstall -> not working

Tried new admin account -> not working.

Used to have a call with an apple advisor without success, 1h of call, many try nothing worked unfortunately

I have only 1 icloud account tho.

Hi! I've tested your solution and it indeed works. Kudos for that. Unfortunately it is not a good option for me. I have a bunch of scripts baked with my username, and a lot of software and data installed that rely on paths derived of my username.

I really can't see another way to solve this issue, but it should be as simple as deleting some configuration files.

I will try to log off fully from iCloud on this machine and later login again and see if this works.

Hope someone else is looking into this and can come up with a better solution.

Same issue here with Apple music. on Catalina I had other issues earlier.. and no.. it was not my Mac who gives the problems!

The helpdesk told me that there was no solution on this moment!

I found a solution: I will leave Apple music and go to another !

I have the exact same issue. Started with this update. Even had to reinstall it to fix WIFI issues. Update took forever then hung up. But not able to get into Music of TV at all. Apple needs really fix this issue. But I will say they did help me with the WIFI issue very well. I do not want to create another ID just to work around this...that is absurd. Hope the fix is coming soon so I can enjoy my app as intended.

Same issue on my side with Catalina, impossible to sign in on my Mac mini connected to my hifi system, no Apple Music , no Apple TV !!!! This bug is making me crazy... Hey Apple what happened with this **** Catalina, Please fix it asap !

Thanks Bertie, this worked. Obviously this is a less than ideal solution as I will now have to redo all my settings that I've accumulated over 4 years of using this macbook. I hope apple is still working on this as I'd like to just go back to my old account.

However, for now this has me back up and running with Apple music and AppleTV.

This did work for me.

But,

It deleted all my email accounts - had to re-add them (not a huge issue). I assume that if you had an email account stored locally on your Mac it wouldn't delete that (I didn't)

It removed all the contact details from the Messages app history

Minor issues and it did work. Haven't noticed any other problems

I do not consider this bug solved.

By creating another account you only mask the software fault.

After changing appleID account password, signing out and back in to iCloud on my Mac the problem returned.

I did that a few days ago and yes it worked, but I get asked many time a day to sign in to iCloud or the Music app. It accepts the credentials fine, it just keeps asking for the password like every hour or so.

Exactly same problem on MacBook Pro 2017.

I am logged in Apple Music on iPad and iPhone without an issue.

My issue is a bit different - I log in (both in Music and AppleTV). it seems to accept my login, but nothing happens.

I re-installed Catalina and I seem to have the same issue even after re-install.

It's kinda ridiculous that Apple broke the log in to Music and TV+ for paying users and can't even be bothered to update the solution to this.

Creating a whole new user account is a ridiculous "solution" because that's at least a full day of effort.