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Hi All, I tried to sign into Music and the new TV app on my Mac and I don't seem to be able to get in. I get two different error messages could not connect to the iTunes Store "unknown error (1001)" and "unknown error (11556) make sure your connection is active? Does anyone else have this issue or tips on how to solve it? 😊
MacBook Pro with Touch Bar
Hi all
Finally found solution without deleting your account. Thanks to Serge Rosenthaler for his reply on another post.
1) sign out of iCloud on your Mac
2) Open Terminal & use the following commands:
sudo -v
***Enter Your Mac Password***
killall -9 accountsd com.apple.iCloudHelper
rm -rf ~/Library/Accounts
killall -9 accountsd com.apple.iCloudHelper
3) restart your Mac
4) Open Music App & sign in to your account (You should sign in to your account)
5) Check your TV & Podcast Apps (You should sign in to your account)
6) Open System Preferences & go to iCloud (You should sign in to your account) just activate iCloud Drive
The post contain solution
https://discussions.apple.com/thread/250828009
This resolves all the errors for and iMac 2013. Thanks for the solution!!
The above fix did not work for me.
For me it doesn't work even with creating a new admin user account.
Thank you for the post, bert.powell.
Unfortunately, it didn't work for me. I'm able to sign in and out of the App Store but not Music or TV.
Thanks - but did not work for me still getting the same problem.
Thanks - but did not work for me still getting the same problem.
I solved this problem by turning off Firewall in the Security and Privacy options in System Preferences. I don't know if it will work for anyone else but hope it helps.
Not as helpful a tip as i thought.
Never-mind, not as helpful a tip as i thought.
Didn't work with me. This also not solution. Still waiting apple to solve this issue.
What if we don't have Touch ID on our Macs?
I do have Touch ID, but this didn't work.
OK sorry it didn't help.
anyone resolve the problem?
ehabjadalla (solution above) - thanks!
This actually worked for me! Took me 5 minutes, point by point and I can have my music and movies back. Cheers!
Cannot Sign-in to Music and TV App after Catalina 10.15.1
