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Question: AirPods Pro Ear Tip Fit Test fail (seal is actually good on both sides)

Ear tip test for me got passes on both ears straight away and multiple times with both medium and large tips on first couple days after I got them

However, since then, the left consistently fails the test when I check despite the left bud being just as sealed as the right one with identical sound as the right whether ANC/transparency/off selected. Medium and large tips have same result - left fails the tip test every time. Tried un-pairing from iPhone, resetting the pods the setting up again, but no different.

My thoughts are a glitch in the code for the ear tip test that goes wrong after a few days and a future release will solve.

Contacted Apple Support yesterday who had agreed they have seen reports of this already. They got me to send them a full set of logs from iPhone for analysis then will get back to me once their engineering team takes a look.

Very happy with product generally and no problem with function or sound quality.

But something to keep an eye on...

iPhone XS Max, iOS 13

Posted on Nov 8, 2019 8:30 AM

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This may sound weird, but I discovered that due to weather changes or what ever my sinuses and/or eustachian tunes have been slightly blocked. I did the breathing exercise where you hold nose and force air to unclog ears. I thought just maybe this was affecting the ear tip test results due to a balanced pressure in ears. And it worked! Tried a few times to test this, and it kept giving me GOOD SEAL in both ears


I think is worth trying to see if others get same results. It’s not the Pros are defective, it’s our ears and all it’s parts responding to weather and pressure changes I believe. I would love to hear if anyone else gets the same results.

Posted on Dec 27, 2019 3:52 AM

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Nov 19, 2019 5:52 PM in response to Dell_K In response to Dell_K

I purchased a set of AirPods Pro on the day they became available in store. I personally had problems with them. The noise reduction seemed to work sometimes and just stop working and then start working again. Sometimes better in one ear than the other. I found the Ear Tip Fit Test and ran it. Both sides indicated failure. Long story short, I tried every possible combination of tip sizes and was never able to get both to pass the Ear Tip Fit Test. Left would pass and right would fail. I would adjust the right and then the right would pass and the left would fail. Out of frustration I took them into the Apple Store where I purchased them. They had me try the demo pair (which was pre-installed with medium tips on left and right). I paired the store demo AirPods Pro with my iPhone and placed them into my ear. They passed both left and right immediately. I switched to the small tips and tried again. Both sides passed immediately. I switched to the large ear tips and repeated the test. Both sides passed on the first try. I placed the medium demo tips onto my personal AirPods and tried the test 10 times. It failed every single time despite adjusting and pressing them into my ears between tries. At the end of the Genius session - the very nice Apple Store employee took a new pair off the shelf and exchanged them for my bad pair. It was clear that the original pair had some type of issue. If you are having trouble getting your AirPods Pros to pass the Ear Tip Fit Test, I would take them back and exchange them. They are probably defective. I am so happy that Apple fixed the problem as soon as I took it to them.


Your mileage may vary.

Nov 19, 2019 5:52 PM

Question marked as Helpful

Nov 26, 2019 11:32 AM in response to hsin186 In response to hsin186

There is a fast growing forum thread over at MacRumors that is reaching the conclusion that this is a hardware/design issue. Dirt, sweat or some other substance gets thorough the mic grills and affects the fit test. Cleaning the mic grills doesn't seem to help, as the substances may have already passed through them.


Folks have been shipped new AirPods Pro by Apple and the test result is initially a "pass", even with ear tips from an original pair of AirPods Pro. AirPods Pro that are several days old fail the test with the original ear tips or new ear tips. So, the ear tips don't seem to be the issue.


"Fail" results always happens after several days or use of the new AirPods Pro (time for foreign substances to get through the grills and to the mics, etc.).


Unfortunately, this seems to be a product design/hardware issue.


Nov 26, 2019 11:32 AM

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Nov 16, 2019 6:35 AM in response to Dell_K In response to Dell_K

I experienced the exact same thing. The ear tip test passed for me using the medium tips for a couple of days. Then the left started to fail the test and now both fail consistently (as do the small and large tips). I have no idea if it is degradation of the tips or something in the software/firmware of iPhone and AirPods Pro. The testing is very erratic even doing it multiple times in a row. These sound great and the failed test bothers me because it makes me think I can get better sound and noise cancellation but in reality there is nothing wrong. So providing a unreliable/erratic test suggests a problem with the hardware when there probably isn’t one at all!

Nov 16, 2019 6:35 AM

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Nov 17, 2019 5:04 AM in response to MrBill3 In response to MrBill3

Apple came back to me on this but didn’t say much. Standard reply of “have you reset them, tried different tips” etc. So not overly helpful with this response as of course had done so.

I also updated to the most recent firmware that was released a couple of days ago, hoping maybe that might fix. Nope.

However, they offered to exchange them within the 14 day period with new (even though slightly out of the 14 day period) so cannot fault Apple customer service.

Waiting for replacements to arrive in next week or so. Hopefully these will be better behaved.


Nov 17, 2019 5:04 AM

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Question marked as Helpful

Nov 19, 2019 5:52 PM in response to Dell_K In response to Dell_K

I purchased a set of AirPods Pro on the day they became available in store. I personally had problems with them. The noise reduction seemed to work sometimes and just stop working and then start working again. Sometimes better in one ear than the other. I found the Ear Tip Fit Test and ran it. Both sides indicated failure. Long story short, I tried every possible combination of tip sizes and was never able to get both to pass the Ear Tip Fit Test. Left would pass and right would fail. I would adjust the right and then the right would pass and the left would fail. Out of frustration I took them into the Apple Store where I purchased them. They had me try the demo pair (which was pre-installed with medium tips on left and right). I paired the store demo AirPods Pro with my iPhone and placed them into my ear. They passed both left and right immediately. I switched to the small tips and tried again. Both sides passed immediately. I switched to the large ear tips and repeated the test. Both sides passed on the first try. I placed the medium demo tips onto my personal AirPods and tried the test 10 times. It failed every single time despite adjusting and pressing them into my ears between tries. At the end of the Genius session - the very nice Apple Store employee took a new pair off the shelf and exchanged them for my bad pair. It was clear that the original pair had some type of issue. If you are having trouble getting your AirPods Pros to pass the Ear Tip Fit Test, I would take them back and exchange them. They are probably defective. I am so happy that Apple fixed the problem as soon as I took it to them.


Your mileage may vary.

Nov 19, 2019 5:52 PM

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Nov 22, 2019 8:58 AM in response to Dell_K In response to Dell_K

I will return them back. They only gave us 3 sets. Usually everyone else provides 6 sets. I tried for hours and non of the tips worked. Apple say that it will not provide NC if the seal is no good.

That means we are not getting a full NC when the seal is not complete. I was not able to get a good fit after I tried every tip.


I am sure they are working now on Airpods Pro2 so I am glad I returned it.

Nov 22, 2019 8:58 AM

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Nov 23, 2019 1:56 AM in response to MrBill3 In response to MrBill3

New ones delivered on 19/11 and have been faultless so far. Ear Tip Test passing on both sides with medium or large tips fitted. Been doing the test every day, just to keep tabs.

There was a fault with my original pair and the left never did sound right.

But problem sorted for me. Will reply again if they go wrong....

Nov 23, 2019 1:56 AM

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Nov 25, 2019 2:17 PM in response to Dell_K In response to Dell_K

Same issue. both ears originally worked with small. Right ear failed one time in first 14 days from Release Day. But on the third week right ear with small tip fails the test. Left ear is good. Right ear with small size fails, with medium results are random, with large results are random too, meaning I don't move the AirPods ran multiple times and results varies.


I went to Genius Bar in SF Union Square, the agent asked me use my AirPods to try large and medium on right ear, and let me try both ear medium (left ear consistently shows green with small one). She did some research in their system, and tell me they will return old and give me a new pair with new warranty date.


I would say in this scenarios just choose a high-ratings Apple Store and ask them check. I feel really bad on some Apple Stores, so do select one feel comfortable.

Nov 25, 2019 2:17 PM

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Question marked as Helpful

Nov 26, 2019 11:32 AM in response to hsin186 In response to hsin186

There is a fast growing forum thread over at MacRumors that is reaching the conclusion that this is a hardware/design issue. Dirt, sweat or some other substance gets thorough the mic grills and affects the fit test. Cleaning the mic grills doesn't seem to help, as the substances may have already passed through them.


Folks have been shipped new AirPods Pro by Apple and the test result is initially a "pass", even with ear tips from an original pair of AirPods Pro. AirPods Pro that are several days old fail the test with the original ear tips or new ear tips. So, the ear tips don't seem to be the issue.


"Fail" results always happens after several days or use of the new AirPods Pro (time for foreign substances to get through the grills and to the mics, etc.).


Unfortunately, this seems to be a product design/hardware issue.


Nov 26, 2019 11:32 AM

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Question: AirPods Pro Ear Tip Fit Test fail (seal is actually good on both sides)