AirPods Pro Ear Tip Fit Test fail (seal is actually good on both sides)

Ear tip test for me got passes on both ears straight away and multiple times with both medium and large tips on first couple days after I got them

However, since then, the left consistently fails the test when I check despite the left bud being just as sealed as the right one with identical sound as the right whether ANC/transparency/off selected. Medium and large tips have same result - left fails the tip test every time. Tried un-pairing from iPhone, resetting the pods the setting up again, but no different.

My thoughts are a glitch in the code for the ear tip test that goes wrong after a few days and a future release will solve.

Contacted Apple Support yesterday who had agreed they have seen reports of this already. They got me to send them a full set of logs from iPhone for analysis then will get back to me once their engineering team takes a look.

Very happy with product generally and no problem with function or sound quality.

But something to keep an eye on...

iPhone XS Max, iOS 13

Posted on Nov 8, 2019 8:30 AM

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Question marked as Top-ranking reply

Posted on Nov 19, 2019 5:52 PM

I purchased a set of AirPods Pro on the day they became available in store. I personally had problems with them. The noise reduction seemed to work sometimes and just stop working and then start working again. Sometimes better in one ear than the other. I found the Ear Tip Fit Test and ran it. Both sides indicated failure. Long story short, I tried every possible combination of tip sizes and was never able to get both to pass the Ear Tip Fit Test. Left would pass and right would fail. I would adjust the right and then the right would pass and the left would fail. Out of frustration I took them into the Apple Store where I purchased them. They had me try the demo pair (which was pre-installed with medium tips on left and right). I paired the store demo AirPods Pro with my iPhone and placed them into my ear. They passed both left and right immediately. I switched to the small tips and tried again. Both sides passed immediately. I switched to the large ear tips and repeated the test. Both sides passed on the first try. I placed the medium demo tips onto my personal AirPods and tried the test 10 times. It failed every single time despite adjusting and pressing them into my ears between tries. At the end of the Genius session - the very nice Apple Store employee took a new pair off the shelf and exchanged them for my bad pair. It was clear that the original pair had some type of issue. If you are having trouble getting your AirPods Pros to pass the Ear Tip Fit Test, I would take them back and exchange them. They are probably defective. I am so happy that Apple fixed the problem as soon as I took it to them.


Your mileage may vary.

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AirPods Pro Ear Tip Fit Test fail (seal is actually good on both sides)

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