AirPods Pro Ear Tip Fit Test fail (seal is actually good on both sides)

Ear tip test for me got passes on both ears straight away and multiple times with both medium and large tips on first couple days after I got them

However, since then, the left consistently fails the test when I check despite the left bud being just as sealed as the right one with identical sound as the right whether ANC/transparency/off selected. Medium and large tips have same result - left fails the tip test every time. Tried un-pairing from iPhone, resetting the pods the setting up again, but no different.

My thoughts are a glitch in the code for the ear tip test that goes wrong after a few days and a future release will solve.

Contacted Apple Support yesterday who had agreed they have seen reports of this already. They got me to send them a full set of logs from iPhone for analysis then will get back to me once their engineering team takes a look.

Very happy with product generally and no problem with function or sound quality.

But something to keep an eye on...

iPhone XS Max, iOS 13

Posted on Nov 8, 2019 8:30 AM

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Question marked as Top-ranking reply

Posted on Nov 19, 2019 5:52 PM

I purchased a set of AirPods Pro on the day they became available in store. I personally had problems with them. The noise reduction seemed to work sometimes and just stop working and then start working again. Sometimes better in one ear than the other. I found the Ear Tip Fit Test and ran it. Both sides indicated failure. Long story short, I tried every possible combination of tip sizes and was never able to get both to pass the Ear Tip Fit Test. Left would pass and right would fail. I would adjust the right and then the right would pass and the left would fail. Out of frustration I took them into the Apple Store where I purchased them. They had me try the demo pair (which was pre-installed with medium tips on left and right). I paired the store demo AirPods Pro with my iPhone and placed them into my ear. They passed both left and right immediately. I switched to the small tips and tried again. Both sides passed immediately. I switched to the large ear tips and repeated the test. Both sides passed on the first try. I placed the medium demo tips onto my personal AirPods and tried the test 10 times. It failed every single time despite adjusting and pressing them into my ears between tries. At the end of the Genius session - the very nice Apple Store employee took a new pair off the shelf and exchanged them for my bad pair. It was clear that the original pair had some type of issue. If you are having trouble getting your AirPods Pros to pass the Ear Tip Fit Test, I would take them back and exchange them. They are probably defective. I am so happy that Apple fixed the problem as soon as I took it to them.


Your mileage may vary.

116 replies

Nov 26, 2019 1:01 PM in response to 86hawki

I remembered. In fact if I press my AirPods in my ear, Ear Tip Test can pass. That's the reason why I didn't return it in first two weeks until it's becoming worse and bugging me so much on the third week from Day 1.


If my case can be reproduced, maybe dirts or particles aren't the cause.


Hope Apple can treat my device returned carefully and overhaul it to debug.



Nov 29, 2019 12:23 PM in response to 86hawki

It is packed and will return as soon as I get to go back to BestBuy. Lost hope on these earbuds and will not buy again unless the do not test the seal and offer 6 different types of fit.


Please take me out of this conversation. I spent 30 minutes on the phone and the tech does not even know wht is the issue. He asked me to remove,reset and they do not realize that this is a hardware issue.

Dec 27, 2019 3:52 AM in response to Dell_K

This may sound weird, but I discovered that due to weather changes or what ever my sinuses and/or eustachian tunes have been slightly blocked. I did the breathing exercise where you hold nose and force air to unclog ears. I thought just maybe this was affecting the ear tip test results due to a balanced pressure in ears. And it worked! Tried a few times to test this, and it kept giving me GOOD SEAL in both ears


I think is worth trying to see if others get same results. It’s not the Pros are defective, it’s our ears and all it’s parts responding to weather and pressure changes I believe. I would love to hear if anyone else gets the same results.

Dec 27, 2019 7:51 AM in response to Dell_K

I have the exact same thing happening. Seal was good for the first few days, then the seal failed. Tested with all sizes, disconnected, forgot the device — still won't give me a thumbs up on the seals. It still sounds great to me and the product is excellent. Apple got it right with the Pros — although you'll never hear them admit that they got the design wrong with the initial AirPods. :)

Jun 15, 2020 11:13 PM in response to Dell_K

Yeah I've had the exact same issue, on the first few days I had em they both passed fine and the seal was great, over time I noticed my right airpod when on Noise Cancellation just a bit more sound leaked in through the right ear. It got a bit worse over time and now it's impossible for me to pass the ear-tip fit test in my right ear, I have no idea if it's a design or hardware flaw that caused the noise cancellation in my right ear to be more weak. It confuses me since they fit perfectly fine the day I got them. Still haven't tried to fix this issue.

Jun 17, 2020 12:33 PM in response to Lordgibby

Good luck! I have tried all other methods mentioned in the thread and from other sites, and so far, using a product similar to Loctite Fun-Tak has been the only solution for me:

  • Exchanged the right earbud at the Apple Store. It worked for a couple of weeks and then failed the Ear Tip Fit Test.
  • Sucking on the microphone mesh. Did not work.
  • Equalizing my ears by pinching my nose and forcing air out of my ears, as suggested by one commenter here. Did not work.
  • Wiping the microphone mesh with soft cloth. Did not work.

Oct 4, 2020 12:48 PM in response to Changren Yong

I have read the blue tak comments And looked it up online and I am thinking now it is not a good idea. I use Extra brand gum and chew out all the sweetness, then push it into microphone holes on my iPhone and it pulls all the dirt out better than anything. You can see little what I would call nipples sticking out of the gum when you pull it off and dirt on the tips. Then I Carefully wipe off any stickiness with an alcohol cleaning pad. When I look at it with my magnifying glass the grills are clean and my voice recognition works way better afterwards. I think I will try this on my AirPods but I do not think it will work because they are brand new and my ears have almost no wax in them.

Oct 15, 2020 11:16 PM in response to Daar1

I don’t know what blue tack would do for me. Mine are brand new and squeaky clean. Just spent two hours chatting and doing all kinds of stupid stuff with Apple and got nowhere. Still always fail. tried every size and bought new ones. When he/she pulled the COVID card I was done. Apple service sucks.

Waited for weeks for an appointment for a new battery and when I got there they didn’t have it in stock. When I showed up at the store and got past the FOUR guards they said I had to make an appointment or wait four hours. I am on call for work and when my appointment comes up there’s a good chance I can’t make it. It isn’t often I can even get to the store. I’ll just wait until we’re done with COVID. You can’t even browse and look at stuff. They apparently don’t want my money. I bought a Windows PC😳 at Costco instead of a new Mac because they don’t treat you that way.

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AirPods Pro Ear Tip Fit Test fail (seal is actually good on both sides)

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