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AirPods Pro Ear Tip Fit Test fail (seal is actually good on both sides)

Ear tip test for me got passes on both ears straight away and multiple times with both medium and large tips on first couple days after I got them

However, since then, the left consistently fails the test when I check despite the left bud being just as sealed as the right one with identical sound as the right whether ANC/transparency/off selected. Medium and large tips have same result - left fails the tip test every time. Tried un-pairing from iPhone, resetting the pods the setting up again, but no different.

My thoughts are a glitch in the code for the ear tip test that goes wrong after a few days and a future release will solve.

Contacted Apple Support yesterday who had agreed they have seen reports of this already. They got me to send them a full set of logs from iPhone for analysis then will get back to me once their engineering team takes a look.

Very happy with product generally and no problem with function or sound quality.

But something to keep an eye on...

iPhone XS Max, iOS 13

Posted on Nov 8, 2019 8:30 AM

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Question marked as Top-ranking reply

Posted on Nov 26, 2019 11:32 AM

There is a fast growing forum thread over at MacRumors that is reaching the conclusion that this is a hardware/design issue. Dirt, sweat or some other substance gets thorough the mic grills and affects the fit test. Cleaning the mic grills doesn't seem to help, as the substances may have already passed through them.


Folks have been shipped new AirPods Pro by Apple and the test result is initially a "pass", even with ear tips from an original pair of AirPods Pro. AirPods Pro that are several days old fail the test with the original ear tips or new ear tips. So, the ear tips don't seem to be the issue.


"Fail" results always happens after several days or use of the new AirPods Pro (time for foreign substances to get through the grills and to the mics, etc.).


Unfortunately, this seems to be a product design/hardware issue.


116 replies

Oct 2, 2020 4:10 PM in response to Dell_K

I am experiencing the same problem. First the left consistently failed, and then the right. I switched back and forth after I bought a set of four new tips and now they both always fail. Even with brand new tips. I tried both new pairs and the old pair and get the same result. I am not to worry though because it as much as I’ve read about it it sounds like a hardware/software issue. The sound, transparency, and noise cancellation still sound great.

Oct 4, 2020 12:48 PM in response to Changren Yong

I have read the blue tak comments And looked it up online and I am thinking now it is not a good idea. I use Extra brand gum and chew out all the sweetness, then push it into microphone holes on my iPhone and it pulls all the dirt out better than anything. You can see little what I would call nipples sticking out of the gum when you pull it off and dirt on the tips. Then I Carefully wipe off any stickiness with an alcohol cleaning pad. When I look at it with my magnifying glass the grills are clean and my voice recognition works way better afterwards. I think I will try this on my AirPods but I do not think it will work because they are brand new and my ears have almost no wax in them.

Oct 5, 2020 7:02 PM in response to Peteyrock

Troll? You kidding me right? Just read the number of comments left by other users who told me the Blu Tack solved their problem! Not a single user has commented that it does not work. Again, I fail to see how your chewing gum "solution" is better than Blu Tack. You said it yourself, you have to chew the gum first, shove that piece of gum into the microphone/speaker mesh, and then wipe it clean with alcohol. With something like Blu Tack, no chewing and wiping is needed. It's your AirPods Pro after all, chew all you want 🤦‍♂️

Oct 13, 2020 11:41 AM in response to Changren Yong

Now you have your first single-user. Blu Tack does not work for me.


Originally my AirPods Pro consistently passed the ear test. However a few months later, they consistently fail with every single possible combination of ear buds. I have even tried using Q-tips, Blu Tack, and a small bit of alcohol.


Nothing changes the results.


It is very strange that they test quite well for awhile and then suddenly completely fail every test.

Oct 15, 2020 11:16 PM in response to Daar1

I don’t know what blue tack would do for me. Mine are brand new and squeaky clean. Just spent two hours chatting and doing all kinds of stupid stuff with Apple and got nowhere. Still always fail. tried every size and bought new ones. When he/she pulled the COVID card I was done. Apple service sucks.

Waited for weeks for an appointment for a new battery and when I got there they didn’t have it in stock. When I showed up at the store and got past the FOUR guards they said I had to make an appointment or wait four hours. I am on call for work and when my appointment comes up there’s a good chance I can’t make it. It isn’t often I can even get to the store. I’ll just wait until we’re done with COVID. You can’t even browse and look at stuff. They apparently don’t want my money. I bought a Windows PC😳 at Costco instead of a new Mac because they don’t treat you that way.

Jan 6, 2021 8:15 PM in response to Dell_K

I think there is something wrong with the electronics or software for this tip test. For reasons I won't go in to, I've had 3 different sets of airpods pro with the same trouble. Just like yours, except it's my right airpod. Great fit test right out of the box and for a day or two, then the right one consistently fails no matter what I do. 3 different sets can't be a coincidence, and I don't think my ear canal is changing each time.

Feb 1, 2021 12:19 PM in response to tmcmorrow

That's just the thing, all of the ones in this thread worked when they were brand new. Only stopped working after having them for awhile. There's no hardware issue when they work brand new. To me it's faulty test software. I don't sweat it though, as the sound is great despite the fit test failures. I can clean the mesh on mine and the fit test starts working again. I've just learned to get that mental block out of my head, and clean them once in awhile.



Feb 23, 2021 10:05 PM in response to jcadamsjc

Yes I had the same results did the pressure blow out equalization replug in my nose and got good fit test unfortunately that doesn’t last then I got foam tips the fit is much better in my ear thought this would solve it same problem did the equalization and again good fit test did it again 10 minutes later field on the left side

AirPods Pro Ear Tip Fit Test fail (seal is actually good on both sides)

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