iPhone 11 pro max and Harley Davidson CarPlay Audio

There were two carplay items listed:

• • Third-party navigation app support for the CarPlay Dashboard
  • In-call information appears on the CarPlay Dashboard

I agree it doesn't look like this one is specified, so I am just hoping they slipped it in like politicians do on bills.

It’s really frustrating to purchase an expensive phone and then not have it work. What adds insult to injury is that the older phones work.

The Apple support team seam to be in denial and will try to get you to go thru troubleshooting steps and send them pics etc. How is it okay to buy an Apple product and then become Guinea pigs to do their beta testing for them to troubleshoot.

come on apple get ure act together

Same here. Upgraded from 6S to 11 and all works over carplay except phone audio. When on a call, usually I can tell the phone to use the carplay connection, phone or speaker. In this case, only have the option for speaker. Connect my wife's 6S using same iOS and it works just fine. Because my phone is out of reach, I can't just unplug the cable when a call comes in and switch to bluetooth.

Just. FYI: It Doesn’t work with Bluetooth Pairing either. Phone is unusable for phone calls, all other functions seem to work fine. My 6S worked fine with the latest software on the bike. The iPhone 11 works fine in our Jeep Cherokee. WE NEED A FIX ASAP for the Harley Infotainment Issue !!!!!!!!!

Same here. Extremely frustrating. I am on-call every other week for work and it's 24 hours a day for a week at a time. I must respond to an escalation within 10 minutes. It is a lot more dangerous for me to have to rush to a location to make that 10 minute deadline that it is to be able to field the call and buy myself the time I need to get somewhere safe. I can't do it with bluetooth or carplay with the POS 11.

12/6/19 Update: I spoke with Apple and Harley this morning about the iPhone 11 Problem.

Harley Customer Service Rep. reported that they are aware of the issue and are Working on the resolution to fix it. He did not offer a timeframe for the fix but recommended that we just check the HD Website and see if there is a new update for the GTS System. Until Then - Guess we will have to do without OR just ignore all incoming calls and call them back at the next rest stop or whatever.

I Recommend that anyone that is considering updating or purchasing the iPhone 11 to wait until this issue is resolved. 

I agree this is frustrating to say the least, I bought a new Road Glide Special it was working great then I made the mistake to upgrade from iPhone 10 to iPhone 11 now I can't make or receive calls when on the bike. The part that really bugs me is that Apple doesn't appear to take it to seriously when I spoke with Apple support they tried to lay this on the MOCO, not that I don't think they need some skin in the game as well since they tied you Apple by using Apple Car Play on the Boom Box GTS so if you want to use that your stuck. Harley needs to work with Apple to get this resolved right now it almost seems like there not communicating with each other and its been going on since September.

Just fix it!!

I just installed the iPhone v. 13.3 update and am now ABLE to use the phone on the bike. I only tried with Bluetooth connection and have not tried through the CarPlay option yet which I don’t normally use on the bike anyways.

Mine is working via Bluetooth as well since the 13.3 update but it still doesn't work when connected to the Boom Box GTS via USB using Apple Car Play. There is no audio on the call at all, no transmit or receive.

I tried with Car Play and my results were exactly the same as yours. Siri worked fine thru Car Play though but phone calls still a No-Go. 😕. At least Blue Tooth connected calling is working now, one down and one to go. 🤞

For iOS update 3.3, this work around works, so you can make phone calls etc. Go to settings on the boom GTS, uncheck mirroring. Now plug your phone into the radio. You can now make calls, etc. Everything will be through the boom GTS software, instead of Car Play. Car play still does NOT work for phone calls.

At least we can make phone calls now. Sucks not to have car play! I have a feeling its going to be a long wait to apple to fix this.

January 23 Update

I spent some time today with Apple support on the CarPlay issue. Issue still is not resolved but I was able to convince them that this is only an issue with the iPhone 11 models. The phone app in CarPlay will make a call and receive calls but no audio whatsoever using CarPlay. Audio did work for voice directions and a couple of other apps that I tried and Siri would respond too but could not get phone calls to work with using Siri either. I also connected a iPhone 8, iPhone XR (10) and my wife’s iPhone 6s and they all worked as they should thru CarPlay. Keeping fingers crossed that we’ll get it fixed before long.

Yea I loaded it as well and nothing has changed. Very disappointing to see how little Apple or Harley-Davidson seem to care about getting this fixed and because HD doesn't support Android the same way your forced to stick with Apple. HD just says they don't manufacture the radio which is true but it is a branded product so they should be marshaling this activity.

I reached out to Harmon Kardon and they referred me to prospecelectronics.com, I guess they actually make the Boom Box GTS for Harmon Kardon. I sent them an email asking them if and when we could expect a fix for this. Apple doesn't seem to be in a hurry to fix anything. Maybe additional pressure on these guys will help.

Same issue here. Purchased Iphone 11, Hooked up to 2019 HD Boombox and noticed no audio thru headset via carplay. Tried to no avail to get it to work. Thought some setting somewhere would be fix. I went to search for fix on internet and led me to this thread and HD Forum stating same issue. What a disappointing conundrum. Lot of money blown with a feature that I can no longer use on my Harley. Older Iphone software not a fix either. Obviously Apple changed something with the Iphone11 that is different than earlier models that work fine. Probably take both HD and Apple to fix. Maybe able to fix with FW and/or software but appears to be hardware change that created it.