iPhone 11 pro max and Harley Davidson CarPlay Audio

I got another email from them today saying they are trying to reach me when I finally get a hold of someone they don't seem to know who was trying to reach me. This is a joke I got someone to tell me that the Engineers responded stating they are aware and that several others are reporting the same issue and they are looking into it but no eta on fixes or updates. I am in the support business myself if we provided support like this we wouldn't have any customers left. Can anyone can android auto!!

I called Apple again yesterday to get an update on this, all they would say is there aware and are working on a patch for it but there is still no ETA on the patch. I offered to beta any fix they come up with. There not in a hurry to fix this obviously.

I loaded the latest update 13.4.1 no change. It didn't show up as a resolved issue but tried it anyway. Its been about 8 months since this was first reported and still no fix!! That's great support from Apple, Not!!!

I have spoken with Harley several times about it. They just told me they don’t manufacture the Boom Box GTS and that it’s an Apple problem there just stuck in the middle. Which is certainly not supporting their customers. I even escalated to Sena since they manufacture the Whim and my 20s evo and tried to escalate to Harmon Carden and never got a response. It’s been 6 months and it doesn’t appear we’re any closer.

Yes, my iPhone 11 is working to make and receive calls thru the GTS Infotainment system and I am using the WHIM and Sena 20S Evo (Harley) Wireless Headset. Just keep trying the link on the website. I downloaded and installed it on my bike about 3 hours ago so apparently the HD Website is having issues.

Additionally: I have tried to attach the file to an email message but the file is too large for me to do it,

It’s posted on Harley’s website.

https://www.harley-davidson.com/us/en/owners/software-updates/boom-box-gts.html

It’s really frustrating to purchase an expensive phone and then not have it work. What adds insult to injury is that the older phones work.

The Apple support team seam to be in denial and will try to get you to go thru troubleshooting steps and send them pics etc. How is it okay to buy an Apple product and then become Guinea pigs to do their beta testing for them to troubleshoot.

come on apple get ure act together

Just. FYI: It Doesn’t work with Bluetooth Pairing either. Phone is unusable for phone calls, all other functions seem to work fine. My 6S worked fine with the latest software on the bike. The iPhone 11 works fine in our Jeep Cherokee. WE NEED A FIX ASAP for the Harley Infotainment Issue !!!!!!!!!

Same here. Extremely frustrating. I am on-call every other week for work and it's 24 hours a day for a week at a time. I must respond to an escalation within 10 minutes. It is a lot more dangerous for me to have to rush to a location to make that 10 minute deadline that it is to be able to field the call and buy myself the time I need to get somewhere safe. I can't do it with bluetooth or carplay with the POS 11.

Mine is working via Bluetooth as well since the 13.3 update but it still doesn't work when connected to the Boom Box GTS via USB using Apple Car Play. There is no audio on the call at all, no transmit or receive.

Yea I loaded it as well and nothing has changed. Very disappointing to see how little Apple or Harley-Davidson seem to care about getting this fixed and because HD doesn't support Android the same way your forced to stick with Apple. HD just says they don't manufacture the radio which is true but it is a branded product so they should be marshaling this activity.

I called Apple again today and as usual they treated it like its the first time they heard about the problem. I escalated it this time there supposed to get back to me with in 4 days I won't hold my breath. Its absolutely obvious that the problem is the iPhone 11 and I spelled out for the third time everything I had done to isolate the audio problem. The Apple rep actually told me Harley Davidson didn't show up on the list of supported vehicles so it was not supported!! She escalated it anyways since I would not take that answer. I wish Harley Didn't lock you into Apple Car Play I would toss my I phone 11 in the trash and get an Andriod.

I got a call from Apple support yesterday, spent about an hour testing, resetting pretty much doing everything I had already done and of course nothing they asked me to do fixed the problem. What concerns me the most is that the Apple Rep made it sound like they haven't really done anything on this yet, I got the impression no one was really working on it. There supposed to email me after they provide the results of our testing. I have a feeling Apple is jerking us all around on this.

There were two carplay items listed:

• • Third-party navigation app support for the CarPlay Dashboard
  • In-call information appears on the CarPlay Dashboard

I agree it doesn't look like this one is specified, so I am just hoping they slipped it in like politicians do on bills.

So I've done EVERYTHING that's been posted here. I've spent months and probably 15 calls to Apple. They've "elevated" the call several times, recorded my phone's data, had me reset to factory (several times), change every setting in the phone... all to no avail. Every time I call, I had to start all over and finally gave up. It's quite clear Apple doesn't care about us. One minute I call, they're "working on it." Next time I call, they've not heard of the problem. Trying to reach them is a nightmare and it's just as bad once you reach them. I wish I still had my iPhone 7, which worked perfectly. I started calling about 7 or 8 months ago and neither Verizon or Apple gives a crap I have a sub par product.