iPhone 11 pro max and Harley Davidson CarPlay Audio

the phone call feature does not work when you connect the iPhone 11 pro max to the Harley Davidson system through original iPhone cable. All other features work including music, maps, WhatsApp, text etc. Only audio calls do not work with the wireless Bluetooth Sena headset.


Older phone models with iOS13 work just fine.

iPhone 11 Pro Max

Posted on Nov 9, 2019 7:11 AM

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Posted on Aug 2, 2020 12:53 PM

Go to H-D.com and find the owners tab. You need to update the radio firmware. Download to your computer then to a thumb drive. Plug into your usb jack on your bike and turn your bike to accessory and follow the on screen instructions.

Type in update H-D firmware on uTube for easy to follow videos. Now my iPhone 11 Pro works perfectly again.

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73 replies

Dec 13, 2019 10:55 AM in response to Vedavyasa

For iOS update 3.3, this work around works, so you can make phone calls etc. Go to settings on the boom GTS, uncheck mirroring. Now plug your phone into the radio. You can now make calls, etc. Everything will be through the boom GTS software, instead of Car Play. Car play still does NOT work for phone calls.


At least we can make phone calls now. Sucks not to have car play! I have a feeling its going to be a long wait to apple to fix this.

Mar 6, 2020 8:19 PM in response to ocglide92653

About the same situation I had trying to get the issue resolved. They copied diagnostics from my phone, sent photos of the GTS settings and also did much of the same with HD customer service. I did read today that Android systems will be able to connect next year and possibly as early as this summer. Still hoping for a fix to this issue that we have had for almost 6 months now. I definately would have waited to upgrade from my 6s to the 11 if I had known it would not work right with the system. Still puzzles me that it works fine in our 2019 Jeep Cherokee. I even offered to be a beta tester if they have a fix. I also asked the Harley Rep. why can’t HD borrow or obtain an iPhone 11 and figure the problem out.

Mar 9, 2020 3:20 PM in response to Gefus

I did the same again on Friday, I even escalated it through Sprint since I bought my iPhone from them I was told I would hear back from someone from support on Sunday and never heard from anyone. I just don't think they give a **** about Car Play not working correctly on our Harley's were to small a group for them to give a ****. Harley needs to provide an upgrade on the Boom Box to allow Android Auto to function so we can toss these Iphones in the dumpster where they belong.

Mar 25, 2020 8:02 PM in response to MilesOfTexas

No fix, just tried it and same issue everything works fine but no audio when I use the phone on Car Play. I can make a call using Car Play no audio, unplug the phone from the bike while still on the call it switches to blue tooth I have audio. I guess they just don't give **** about us Harley Owners. Good news Harley is coming out with an update that will allow Android Auto to work on the Boom Box GTS this summer so were not stuck using iPhone anymore.

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iPhone 11 pro max and Harley Davidson CarPlay Audio

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