AirPods Pro Case Lid Loose

I have the same issue, still really disappointed in Apple that at the $250 price point and being branded with the “pro” name something like this side to side lid movement and the spring sound whilst opening it

Yes I have the same exact problem. I’m so disappointed. I spent 250 and tax which is almost 300 bucks and this piece of tech doesn’t feel pro or solid at all. In fact the old AirPods 2 or the original AirPods were far better as far as the build quality is concerned. I’ve always loved apple products even thought they are expensive. But this one just feels cheap. I need a solution for this.

hello. im having the same issue with my airpods pro charging case. I got it on january 2020. While case is intact and hasnt received any hits or damage, lid is moving right and left and hinge is giving strange creaking sound. I dont think a 300usd piece of hardware should show signs of loosening after 2 months of regular use

so i called apple yesterday and told me they could send me a new charging case and a box so i can return my defective one. BUT, there is a catch: they told me i had to leave a 90 dollar deposit in case they conclude that my original case isnt defective at all. in case they find its defective, they would give me the 90 dollars back.

the lady who took my call told me that there was no option of getting my money back if my case wasnt considered as defective and i wanted to have it returned to me

My too I just bought them I think apple don’t have any equality control because when I contact them their answer is ridiculous they said it does not affect the features then it is fine but I’m as a costumer I’m not happy so if u planning to buy a headphone go git Samsung ones or Hawaii they got better equality control and costumer care

same issue loose lid moves right and left with a sound. Took this to Apple authorised store iCare Adyar Chennai, they didn’t even consider this as a issue and refused to take it for replacement or service. Felt really worst. Didn’t expect Apple doing this. I thought their extra cost on their products provides extra care to customer service but this proves “NO” . This is really creating dissatisfaction in Apple products. Feel like moving to other brands.

this is not a defect..It has a tiny gap at the left and right edge of the hinge for making it smooth to open and close..If it has no gap and tight build the lid will become hard to open and close..I hope you understand

In India they don’t consider this as an issue. In addition to this now I’m facing charge issue. The moment I start using the AirPod the charge drops to 99%. Thought of taking it to customer care but i felt like in India even apple’s customer care is not good.

Wow I just got mine today Saturday October 3,2020 and the loose lid was the question I googled and all of you guys popped up well this comforts me to a degree so I can see it’s not coming off it’s just I have budget brand earbuds and the case lid is firm and solid but I’m loving these pros honestly though.

I agree Brooklyngabe I just sat back and pondered what if the lid was tight or too tight it wouldn’t have no flexibility and it would eventually loosen up anyway from normal usage and is it really that bad seriously 😒

Certainly, you’re smart enough to not have expected them to send you a replacement without some sort of agreement between parties outlining the cost if they did not receive the faulty unit. So, what was the basis of your argument? That they were going to charge you if they deemed them unrepairable? That simply makes no sense. Were they out of warranty?

Update and happy new year people. So apple and i had a little chat and they said that loose lid is a quality issue and it is not possible that in any way consumer could have caused it and yet my airpods are out of warranty they are willing to provide me with a new free of cost replacement case i argued that i am not the only one affected and that these are 250$ airpods and if this is an apple issue you cannot charge another 100$ for a quality issue which worsens overtime. Hope this answers everything.

If any queries reach out happy new year

They reffered in the email the that if their repair team finds that airpods case is unrepairable as they are out of warranty they will charge me a sum of 105$ or i could go with getting my old case back and sending back the new one. And this phrase got me worried and i had to clear this up!

i received my pros yesterday and noticed the same problem. It feels like the lid is going to open when I place it in my pocket. Upon further inspection I noticed that it shifts back and forth and seems loose.

Hey! I bought my airpods pro on the black friday 2020 and I had opened it and just noticed the top part of the case that flips is LOOSE. If I bring it to the apple store im not sure if they can fix it for me, but this is completely unacceptable. I can move the top case left and right like its about to fall apart and its unhinged? Very dissapointed.