Anyone not receiving in app purchase receipts from Apple?

Not Received Any Receipts from Apple iTunes, iCloud & App Store since October 2019. Been charged for iCloud, Apple Care+ & iTunes, App Store purchases & in App purchases. Only received receipts for new devices from Apple Purchased & new Apple Care+. 2 months November & December 2019, of not receiving receipts for purchases. This causes & issue when some purchases are on Apple Credit Card & others iTunes Pass (iTunes Gift Card). Can’t chase after any merchant monthly to receive a receipt for purchases made for months was not given. Charge backs & credit card disputes use receipts even from Apple. Major mistake on Apples part to not address this mistake & fix it with launch of Apple credit card.

I first experienced this when I bought an Apple iWatch at a local Apple store. I’ve bought many things from the stores and gotten email receipts, but with the iWatch, I did not receive a receipt. I called the store, they resent a duplicate receipt to three different hotmail accounts, but no receipt received. Then had sent to my iCloud email and it showed up. But then, I noticed I was not receiving app and monthly icloud storage subscriptions receipts either. Called support. They sent requested receipts to my hotmail account and they arrived. So it’s not hotmail, but they wanted to blame the email service. Now that I see others having the same problem, I don’t feel as paranoid that it was my email accounts. This is a bummer and Apple needs to fix this.

The last receipt I received was October 15th, 2019. The next charge I have from the iTunes store is for Apple Arcade on November 7th, when my free trial ended. I remember being surprised seeing the charge on my credit card, because I hadn't seen the receipt come through yet.

I don't think there are preferences or settings anywhere to disable receipts? I hope this is not somehow related to Apple Arcade.

My email account is gmail, which wasn't a problem at all for over a decade. I do use the "gmail + trick" to send iTunes email to a separate "mailbox", but since many of you are using other mail services, I doubt that is the cause either.

It is January 7 2020. This has not been fixed. I made a purchase 1 January 2020 with store credit. Apple did not auto send a receipt. A receipt was available in purchase history in account section in itunes store. There is a link to resend receipt which does send the receipt to email on account.

Made another purchase on 4 January 2019 with store credit. 3 days later it is still saying pending purchase in purchase history in itunes store account section. No link to resend receipt and no order id.

Apple still has a problem. Had a long chat with apple support with a junior and senior support people. They refuse to accept there is a problem. Apple support people don't seem very smart. Support end the chat which was very rude.

How can this be escalated to even more senior support that can understand the issue? Seems like no one at Apple really care. Maybe best to not buy anything from Apple until this is fixed.

Same problem here. Started around October 2019. Using OSX 10.14.6. Had to download all receipts manually via iTunes. Hoping for a fix soon.

What I think is that it’s only not working for @icloud.com emails. My friend says he has no issue and he is using gmail email.

I am having the same problem - no email receipts after October 2019 - I thought it was me until I read everyone's comments. My email is hotmail.com so it is not a gmail problem. This is typical for Apple everything working fine and then they break it and do not take the blame - by doing this the problem never gets fixed. UGH Apple...

Not received any emails or receipts since October 2019 for iTunes & App Store purchases. None for iCloud, app purchases & only ones I have gotten Apple Care+ Receipts for new purchases on new devices bought after October 2019. Major problem since I have Apple credit card & iTunes pass & don’t know until I see amount available is different. Then I need to search for what caused difference in amount available. I do not purchase a lot & check amounts available daily. I did completely miss the fact I had not received receipts from Apple for these purchases. It’s bad with Apple credit card being new to have problems with receipts from purchase made in iTunes & App Store, for iCloud etc..

Apples Twitter response is infuriating

“Hey there! We’d be happy to point you in the right direction to get some help with this concern. Reach out to our billing experts for further assistance here: apple.co/GetSupport More questions? DM us here:”

”It’s certainly not expected, and not what we want you to experience. To look into this together and ensure your receipts are delivered properly, please reach out to our billing experts directly via the following link:” apple.co/GetSupport”

iCloud storage purchase is under your Apple ID for purchase history. You can resend it also. I can’t find how to resend receipt for subscriptions with Apple ID. Such as Apple TV+ @ Apple Care+ on new Apple devices purchased.

Still broken. At this point I’ve resolved to check periodically and resend the emails and once a month contact Apple support to resend my iCloud subscription which doesn’t show up.

Apple has really gone downhill with all these server issues lately, most which they haven’t even publicly acknowledged.

Same here. No receipts since around October 2019. While another person (last reply, above) replied that they just began receiving receipts (1) again (on January 3rd, 2020). My bank shows this month's pending Apple charges already, and they're also in my Purchases in my iTunes account, but I have not received emailed receipts for these purchases as of today, January 6th, 2020.

Update: Still not receiving receipts automatically I still have to go to my account and resend them.

I did send in a report to apple and did get a case number and response. I also linked this discussion thread to the report.

The first response was the usual "did you check your mail's spam or junk folder"

I replied that there was no filtering problems and that I I had to resend the receipts in order to get them.

The Second response was:

Apple has received other reports of this issue and we are currently investigating. We appreciate your patience while we work to identify and resolve the issue as quickly as possible.

Thanks,

Karl

Apple

So for what it is worth. Apple appears to be working on it.

Yes, I'm having the same problem. Had to manually resend my receipts.