Anyone not receiving in app purchase receipts from Apple?

I get the confirmation email of purchase but although the email address is correct I don’t receive the receipt by email after several days. I know I can look at purchase history. However I need the receipts.


I know the email address in Apple ID is correct and I used to receive them but they have stopped. There is nothing in spam or junk. My ISP has not blacklisted the address. I do receive the confirmation of purchase from iTunes after the purchase but not the receipt.


I have spoken to support and they even looked at things remotely. They are still investigating.


Does anyone have this problem?

iPad Air, iOS 13

Posted on Nov 14, 2019 3:22 PM

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Question marked as Top-ranking reply

Posted on Jan 8, 2020 12:24 AM

I have the same problem since October 2019.


Try this on iPhone:

  1. Open the Settings app. 
  2. Tap your name, then tap iTunes & App Store.
  3. Tap your Apple ID, then tap View Apple ID. You might be asked to sign in.
  4. Scroll to Purchase History and tap it.

Finally tap RESEND


Worked for me with Gmail.

115 replies

Nov 24, 2019 9:44 PM in response to Moisme1

Same problem. It started around the end of October since the last automated email receipt I received was October 17th. If I resend the email receipt it shows up in my Inbox immediately.


This is also affecting iCloud storage purchase receipts, which as far as I can tell, there is no way to resend. Maybe that’s because I use a different Apple ID for iTunes and iCloud, but the issue is affecting both Apple IDs.


i contacted support and they were able to resend my iCloud purchase receipt. They also told me this is a known issue, but when I asked a few people if they were having this problem, they said no. I guess it’s affecting some, but no all.

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Anyone not receiving in app purchase receipts from Apple?

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