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fasheezy Author

Level 1

28 points

Airpods Pro wireless charge not working

Is anybody else having an issue with the Airpods Pro not charging wirelessly? When I place it on my wireless charging pad (Samsung, Choetech, and Yootech brands) they all charge it for a few minutes, but then the Airpods Pro stop taking the charge. I've gone through two brand new pairs of Airpods Pro and neither of them work.

I'm pretty sure this is related, but when I open up the case and the pop-up window of the Airpods Pro shows up on the iPhone, the icons of the Airpods buds will flicker between showing a normal battery status and then a red exclamation mark.

I've reset both sets of Airpods Pro. At the time both were on the most current firmware (584, 588).

As I've stated, I've gone through two brand new pairs (both bought from the an Apple Store one week apart) and both show these issues. I'm going to return this pair and just wait till all the bugs are sorted out.

Posted on Nov 15, 2019 2:13 PM

Top-ranking reply

martinvan

Level 1

13 points

Posted on Dec 10, 2019 4:18 PM

found this in a thread:

My anker powerwave 7.5 both stand and pad can only charge

intermittently. I asked their customer service, they said it's not

compatible with airpods pro due to overheating issues. Once the airpods

pro is overheating the charge will stop, and it will resume once it

cools down. SO my current fix is just leave it as it is, it will be

fully charged in few hours anyway. I guess only apple can fix this

overheating problem. The cut off temperature of airpods pro is lower

than that of iphone, the iphone still holds the charge even its body is

quite hot.

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72 replies

Nov 21, 2019 5:18 PM in response to fasheezy

Went to the Apple Store today and picked up a replacement charging case for the APP and the issue still persists. I might ask again to get them replaced one last time but I’m highly disappointed that the wireless charging is so hit and miss.

fasheezy Author

Level 1

28 points

Nov 21, 2019 8:32 PM in response to luisvilla1993

Update: so I got a new wireless charging pad from Amazon:

Yootech Wireless Charger,Qi-Certified 10W Max Fast Wireless

and it charges the APP fine. The specs are similar to three of my other wireless charging pads (two Samsung branded (2019) and one older Yootech (2018); they all do 10W/7.5W/5W and no other wireless device ever had issues charging on them) and only the APP have issues charging on them.

Ugh. Apple, why?!?!

Dec 10, 2019 4:09 PM in response to fasheezy

I have the same issue.

i am using the nanami wireless charger.

But in my case its a bit different.

My charger has that led indicator to show if its recognizing a device and charging it.

With the Airpods Pro the indicator is turning on and off every couple of minutes. BUT even when the charger led is off (not recognizing device) and I tap on the case, the Airpods Pro are showing the red led that they are charging.

So charger is showing "not charging" (every couple of minutes) and APP is showing "charging" (every time).

In reality its really charging (but slowly).

Also on the newest firmware (588)

fasheezy Author

Level 1

28 points

Dec 10, 2019 4:37 PM in response to martinvan

When I tap on them show as red/amber indicating charging however after a few minutes or a few hours when I check the charge, the iPhone indicates that it either lost juice or if it does charge never goes past 83%.

fasheezy Author

Level 1

28 points

Dec 10, 2019 4:41 PM in response to martinvan

So I don’t think this is correct from Anker. The Yootech charging pad I recently purchased that specifically states it will charge APP works for me currently. I think there may be a specific charge current that APP work on and no other.

All my other charging pads/stands are Qi certified but none of them specifically state they charge APP and none of them work. Keep in mind these chargers do 5W/7.5W/10W charge currents.

I think this is specifically an APP issue but not heat related. They do get a tiny bit warm when you wirelessly charge but that’s just the case and not the APP themselves. The heat generated is NOTHING remotely close to hot.

jcreyesq

Level 1

4 points

Dec 12, 2019 4:37 AM in response to fasheezy

Having the same problem... however, yesterday I bought a silicon case for the AirPods’ case, and now it works flawlessly... maybe, as others stated, it is a heating problem and the silicone case serves as an isolator... it is not the best solution but it works until apple solves the problem...

(I am using an anker wireless charger)

hope it helps!

Dec 12, 2019 11:26 AM in response to fasheezy

I seem to have the same issue with AirPods Pro, I place it on the charging pad it starts after a few minutes the charger shows that there is a fault. I use a Mangotek. Hope the issue is resolve soon by Apple. Same Charger works with 2nd gen AirPods wireless charging.

alper029

Level 1

4 points

Dec 18, 2019 2:21 PM in response to fasheezy

I have the same problem. I use a Xiaomi 10 watt fast charger. At the beginning I used it with the 10 watt IPad charger and I thought that it was the problem which caused the charging pad stop charging. But when I replaced it with the 5 watt Apple charger the result was the same. After 5-10 minutes the pad’s light indicator turns off. Even i have updated the APP to the newest software, which is released a few days ago starting with “C”, it made no difference. I am still waiting for a solution or explanation about this very annoying issue from Apple. If I can’t charge my APP wirelessly, why did they sell this useless charging case to me?

Jan 2, 2020 5:42 AM in response to fasheezy

Hi! I was also experiencing this problem. I found the following article online and it worked for me. After placing the case lid away from the center wireless charging is working just fine. https://support.zagg.com/hc/en-us/articles/360025854672-How-Do-I-Charge-My-Wireless-Apple-AirPods-with-the-mophie-charge-stream-pad-

Jan 2, 2020 7:59 AM in response to vcsoares42

Please, ignore what I said before. The wireless charger light was always on and steady for 2 hours, but when I checked the case it hadn't charged and got very warm. Sorry about that. I hope Apple addresses this problem at some point... a product at this price point with such a glitch makes no sense.

Jan 2, 2020 10:15 PM in response to vcsoares42

I have a similar issue with a Mangotek charger and through experimentation on my own (before I knew of Zagg’s solution), I discovered that the solution for the Mangotek to get charging to work appears to be the same as Zagg recommended. My batteries weren’t very low, but the initial LED color was amber. After about 10 minutes, I tapped on the case and it reported a full charge (green LED), so wireless charging is working. I’ll have to do more testing with a more depleted set of batteries to see if I have any overheating issues.

fasheezy Author

Level 1

28 points

Jan 3, 2020 7:48 AM in response to Alan Somers

So I would check with a pair of APP where the case or the pods are at 50%. As I said in my initial post, the charge will work for a little bit but one of two things will happen 1) charge weirdly stops at 83% every time OR 2) the charge works for about 10-15 min then won’t charge anymore at all.

alper029

Level 1

4 points

Jan 4, 2020 12:28 AM in response to fasheezy

I have charged both my iPhone XR and APP together with the same Baseus Dual Charger (I used the regular 5W iPhone charger) last night. When I woke up, the iPhone and the APP were fully charged but the light indicator on the pad was still in the charging status according to the light indicator of the pad. Interesting 🤔...

Jan 5, 2020 9:01 AM in response to fasheezy

Update:

Seems like the new firmware 2C54 solved the issue, a bit.

Now my APP are charging continuosly wirelessly, without me cooling it down with a fan.

But for some reason the wireless charger can't recognize when the APP are fully charged.

The LED indicator (on the wireless charger) still says "charging" even when the APP are at 100%.

prawlin

Level 1

11 points

Jan 7, 2020 9:40 PM in response to maxsof

Exactly same random charging issue here too. Brand new APP a few days ago. Why didn’t they leave the LED active on the case whilst charging in progress so we can get a more definite constant indication of what’s going on? They should have used a string of leds to give a better SOC and charging indication as other makes do. I used an in line USB power meter and can see that the charging process stops randomly. It often doesn’t restart no matter how long it’s left there. You have to lift it off and reposition it to restart tge charging again. Very annoying and so typical of Apple.

They charge an absolute fortune for a half developed product that is prematurely rushed to market. Using two different Choetec charging pads which work perfectly with other various QI products. Clearly there is a design problem here. Get it sorted please Apple!

Airpods Pro wireless charge not working