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gqraverice Author

Level 1

15 points

Apple TV Plus content no longer plays in Dolby Vision

My TV and receiver are Dolby Vision capable, I know this for a fact because I can enable it manually through the Apple TV 4K, but I like to leave the video settings at 4K HDR. Up until a few weeks ago whenever I begin to play See, my TV used to automatically switch to Dolby Vision; however, it doesn't do this anymore and just plays the content in HDR. It seems to be an Apple TV+ plus issue, because when I when play Dolby Vision content through Netflix, my setup would automatically switch to Dolby Vision. Any thoughts?

Posted on Nov 22, 2019 8:44 PM

Top-ranking reply

steve.lawrence

Level 1

9 points

Posted on Nov 25, 2019 9:18 AM

I believe this might be a side-effect of the issue being discussed in this post where a lot of people had issues with the first few episodes of tv+ shows not displaying correctly in DV. Seems like Apple messed something up in their DV encoding, my guess they’re having to fix it and in the meantime reverting to HDR only. No doubt DV will be back as soon as they’ve fixed and re-rendered everything.

https://discussions.apple.com/thread/250812286

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114 replies

Pixter

Level 1

4 points

Dec 19, 2019 5:30 AM in response to gqraverice

I reported this issue to Apple Support today. I have a samsung qe65q9fn which doesn’t have Dolby vision support but should okay standard HDR10, but this is only for some content. See episode 1, HDR, episode 2 SDR. Morning show all HDR, truth be told all SDR.

Folks you need to report these issues through the Apple support app, glad it’s not an issue with my TV.

cheers

mike

Dec 19, 2019 1:02 PM in response to Pixter

So Dolby vision came back to my Apple TV+ plus app for tha last two weeks for the Apple TV plus shows like see etc. Now tonight boom. No HDR at all..... back to SDR only.

anyone else test please?

Strangely, all the films I bought on Apple TV still play in full Dolby vision.

apple tv plus app on 4k firestick.

iDev1

Level 1

4 points

Dec 19, 2019 1:36 PM in response to SuoerHoff

SuoerHoff wrote:

So Dolby vision came back to my Apple TV+ plus app for tha last two weeks for the Apple TV plus shows like see etc. Now tonight boom. No HDR at all..... back to SDR only.

anyone else test please?

Strangely, all the films I bought on Apple TV still play in full Dolby vision.

apple tv plus app on 4k firestick.

If you're talking about the FireTV Stick 4K:

the Apple TV app for the FireTV currently doesn't support Dolby Vision at all. The support for this feature will be added with a later update. See here for more details.

It should support HDR10 though. But I've just tested it myself, some (not all!) ATV+ shows seem to play in HD with SDR instead - others seem to play with 4K + HDR10.

I've also tested it via AirPlay 2 and all the ATV+ shows just play fine in 4K + DV.

So it's not a general issue as it was before where you couldn't play any ATV+ content but the trailers in 4K + DV on a Apple TV 4K or via AirPlay 2.

Dec 19, 2019 11:11 PM in response to iDev1

Yes sorry I meant the shows stopped playing in HDR again. No HDR flag appears on my LG oled E8 tv and you can tell it is only being displayed in SDR.

i trues this on a few shows from Apple tv+ and none of them now play in HDR. All epsisodes.

a few weeks ago when I first used the Apple TV + app all the shows played in 4k HDR. Then they stopped playing in HDR (as reported widely) then it started to work in HDR again for last couple of weeks and then as I I said last night back to SDR only.

strange.

Dec 6, 2019 11:21 PM in response to Czeko71

Atmos works for me and was working even when DV was not.

I see you are using AirPlay. AirPlay does not support Atmos, per Apple: https://support.apple.com/en-us/HT204069

Dec 5, 2019 12:37 PM in response to macs.it

What’s weird is the mat before playing it it shows d vision. But once it start the logo is out and shows HDR

Dec 5, 2019 9:57 PM in response to NeonKitten

I just noticed that although the show pages still have the Dolby Vision logo, the individual episodes now just say HDR. (While an episode is playing, hit Menu.)

QuickPost

Level 10

103,365 points

Nov 22, 2019 9:41 PM in response to gqraverice

Hello,

It may be possible that this is just a glitch and will be resolved with time.

Ilboss84

Level 1

4 points

Nov 23, 2019 5:19 AM in response to Alexander515

Exactly, I have the problem stesos from the other day. the trailers and dickinson are still the dolby vision.

Apple please solve!

DaMac78

Level 1

37 points

Nov 23, 2019 5:21 PM in response to gqraverice

Same problem here! I can confirm the exact same issue that is being described here. And my region is Switzerland so I guess it’s not just a local problem.

Hope Apple fixes this!

Nov 23, 2019 5:35 PM in response to gqraverice

It goes deeper than that. I have tested Roku Fire tv also and they both dont even support regular hdr. Before the 22nd they both worked .

cag556

Level 1

4 points

Nov 23, 2019 9:38 PM in response to gqraverice

Same issue. Dolby Vision worked last week. This week it works in other apps just fine (Disney+) but Apple TV+ content no longer comes in as Dolby Vision. The same is true of past episodes as well.